MANAGED IT SERVICES

A Managed Service Provider (MSP) is a third-party company that takes responsibility for managing and supporting your IT infrastructure, systems, and end-user devices, typically from a remote location. Rather than waiting for something to go wrong, MSPs work proactively to prevent issues, monitor systems 24/7 and keep your technology running smoothly.

At The HBP Group, we act as an extension of your internal team. We provide day-to-day user support, continuous system monitoring, network management, cybersecurity, data backups and strategic IT planning, all under one predictable monthly cost.

MSPs like ours operate with a remote-first approach, resolving most issues without needing to be on-site, which speeds up response times and reduces disruption. This proactive model focuses on detecting and fixing problems before they impact your operations, rather than simply reacting to failures.

We offer comprehensive support across the IT stack, including network infrastructure, Microsoft 365, cloud services, cybersecurity, and disaster recovery. And because our services are designed to scale, you get exactly what you need as your business grows—without the burden of building and maintaining an in-house IT department.

Working with an MSP is also about peace of mind. Our services are backed by Service Level Agreements (SLAs) that guarantee response times and performance standards. You get access to experienced, Microsoft-accredited engineers, clear communication, and expert guidance, so you can focus on your core business while we take care of your IT.

In short, an MSP gives you access to enterprise-level support, security, and strategy without the enterprise-level overhead.

A managed IT services package typically covers the essential support and maintenance your business needs to operate smoothly and securely. This includes user support, device and server monitoring, cybersecurity management, routine software updates, secure data backup, and strategic IT advice.

At The HBP Group, we go further. Our managed IT support packages are designed around your business’s specific needs and goals. Every package includes:

• Proactive IT Support – Fast, reliable support from experienced technicians who resolve issues before they impact your business.

• 24/7 Monitoring & Alerts – We keep a constant watch on your systems to detect and prevent problems before they occur.

• Cybersecurity Protection – Robust antivirus, firewall, and security patching to defend your network against threats.

• Automated Backups – Secure, automated data backup solutions to protect your critical information and ensure business continuity.

• Account Management – A dedicated account manager to ensure your IT strategy is aligned with your business objectives.

• Strategic IT Advice – Ongoing consultancy to help you plan upgrades, scale operations, and leverage technology effectively.

• Optional 24/7 Support – Round-the-clock assistance for businesses that need it, providing complete peace of mind.

With our proven Stabilise-Adopt-Enable™ approach, we ensure your systems are secure, your team is confident, and your business is set up to grow—without IT holding you back.

Outsourcing your IT support provides access to a full team of experienced professionals without the overhead of building one in-house. It enables faster issue resolution, improved system reliability, and enhanced cybersecurity—all at a predictable monthly cost.

At The HBP Group, outsourcing means you benefit from:

• Expertise On-Demand – Get instant access to a wide range of technical specialists across multiple disciplines, including cloud, security, networking, and more.

• Proactive Support & Monitoring – We detect and resolve issues before they cause downtime, keeping your systems running smoothly around the clock.

• Strategic IT Guidance – We don’t just fix problems—we help you plan for growth, align IT with your business goals, and maximise your return on technology investments.

• Scalable Solutions – As your business grows, your IT support scales with you—without the need to recruit, train, or manage an internal team.

• Cost Control & Predictability – Enjoy consistent, transparent pricing with no unexpected costs or hidden fees.

Ultimately, outsourcing your IT frees up your time and resources, so you can stay focused on what you do best—growing your business.

There are several red flags that suggest your current IT provider may be falling short. These include:

• Frequent Downtime or Outages – If your systems regularly crash or are offline, it's a clear sign your IT is not being properly maintained or monitored.

• Slow Response Times – Waiting hours—or even days—for help can seriously impact productivity and staff morale.

• Recurring Issues – If the same problems keep resurfacing, it means your provider is applying short-term fixes rather than solving root causes.

• Poor Communication – Lack of clarity, updates, or transparency leaves you guessing instead of feeling supported and informed.

• No Strategic Direction – A good IT provider doesn’t just react—they proactively advise on improvements, upgrades, and how to scale your infrastructure with your business.

• Frustrated Team – If your staff are regularly complaining about IT, it’s not just a tech issue—it’s a business risk.

At The HBP Group, we believe your IT provider should actively improve your systems, anticipate problems before they arise, and help your business grow with confidence. If you’re not getting that level of support, it’s worth exploring alternatives.

Absolutely. At The HBP Group, we specialise in helping businesses transition to cloud-based platforms like Microsoft 365—quickly, securely, and with minimal disruption.

Our migration service includes:

• Initial Consultation & Planning – We assess your current setup and business needs to design a tailored migration roadmap.

• Secure Data Migration – We move your emails, files, and settings safely to the cloud with minimal downtime and no data loss.

• Microsoft 365 Setup – From account configuration to licence management, we ensure everything is set up for optimal performance and ease of use.

• Staff Training – We train your team so they can hit the ground running and make the most of Microsoft 365 tools like Outlook, Teams, SharePoint, and OneDrive.

• Ongoing Support – After migration, we provide continued technical support, security management, and advice to help you get the best out of your cloud solution.

Whether you're moving from outdated servers or looking to modernise your IT infrastructure, our team will make sure your shift to the cloud is seamless and secure.

Yes, absolutely. As a certified Microsoft Solutions Partner, The HBP Group provides expert support for the full Microsoft 365 suite—including Teams, Outlook, SharePoint, OneDrive, and more.

Whether you're setting up for the first time or looking to optimise your existing Microsoft environment, we can help with:

• Microsoft 365 Setup & Configuration – We ensure your systems are set up correctly from the start, with user roles, permissions, and integrations tailored to your business.

• Teams Optimisation & Training – We help your team get the most out of Microsoft Teams, from chat and video calls to file sharing and collaborative workspaces.

• Security & Compliance – We configure Microsoft 365 with best-practice security settings, ensuring data protection and GDPR compliance.

• Ongoing Support & Troubleshooting – Our support desk is here to resolve any issues, from password resets to complex configuration challenges.

• User Training & Adoption – We provide training so your staff can confidently use Microsoft tools and stay productive.

Whether you're a small business or a growing enterprise, our Microsoft 365 and Teams support ensures your technology works the way you need it to—secure, streamlined, and supported.

The HBP Group stands out by combining technical expertise with our proven Stabilise-Adopt-Enable™ process—ensuring your IT systems are secure, reliable, and aligned with your business goals. We prioritise first-time fixes and proactive support, reducing downtime and keeping your team productive.

Our in-house, UK-based experts provide direct, jargon-free support without outsourcing, and our strategic guidance helps you use technology to scale effectively. Rated one of the UK’s Best Companies to work for, we believe great service starts with a great team—something our clients feel every day.

Unlike one-size-fits-all providers, we tailor our solutions to your business, making sure your IT works not just for today, but for your long-term success.

Absolutely. While our offices are based in Scunthorpe, Hull, Peterborough, and Romsey, The HBP Group supports businesses across the entire UK. Our expert team delivers fast, effective remote support for day-to-day issues, system monitoring, and updates—no matter where you're located.

For onsite needs, we have nationwide field service coverage, ensuring that businesses outside our immediate office areas still receive hands-on support when required. Whether you're a local SME or a multi-site operation, we’re fully equipped to provide reliable, responsive IT support wherever you are.