SAGE 200 SUPPORT

Sage 200 Support from One of Sage's Longest-Standing Partners

Sage 200 is a system businesses rely on — and the support partner you choose matters. The HBP Group is one of Sage’s longest-standing partners in the UK, with 18+ years supporting Sage customers and deep experience across Sage 50, Sage 200 and Sage Intacct.

With 35+ years in ERP, 300+ ERP systems implemented, UK-based AAT-accredited teams, and a 97% customer retention rate, we deliver Sage 200 support built for stability, continuity and long-term value.

Call Us: 01482 423910

info@thehbpgroup.co.uk

Talk To A Sage 200 Support Specialist

We'll be in touch within 1 working day to book in a suitable time to meet with one of our ERP experts.

Why Work with The HBP Group

Sage 200 is not a system you hand to a generalist helpdesk. It’s a mature, business-critical ERP platform that demands experience, accounting knowledge and structured ownership. As one of Sage’s longest-standing UK partners, The HBP Group brings 18+ years of Sage expertise and 35+ years in ERP delivery to every environment we support.

Is Changing Sage 200 Support the Right Move?

Sage 200 is often a long-standing, business-critical system. When support works, it’s seamless. When it doesn’t, friction builds — delayed responses, recurring issues, slow reporting changes, or having to re-explain your setup every time you raise a ticket.

Often, the issue isn’t Sage 200 itself — it’s how it’s being supported.

Changing support partner can feel risky, especially when system knowledge has built up over years. But when handled properly, a transition doesn’t create instability — it restores clarity, ownership and confidence.

At The HBP Group, Sage 200 support transitions are structured around continuity and knowledge protection from day one.

How We Take Over Sage 200 Support

Taking over an established Sage 200 environment requires experience and structure — especially where integrations, add-ons and historic configuration are involved.

Our approach is designed to understand first, protect knowledge, and then introduce clear ownership

Our Sage 200 Support Takeover Process

1) Structured Sage 200 Deep Dive

We begin with a detailed review of your Sage 200 setup — including modules, reporting, add-ons, integrations and the issues your team experiences day to day. This ensures we understand how the system truly operates before we support it.

2) Clear Scope & Expectations

Before operational engagement, we agree what’s included in support, define responsibilities, and outline a clear support plan. No grey areas. No assumptions.

3) Knowledge Capture & Handover

We document the environment properly and ensure your account is introduced to the team who will support it — so you’re not repeatedly re-explaining your system.

4) Long-Term Sage 200 Support, Done Properly

You move into BAU support led by Sage 200 experts who’ve supported environments like yours for years. With AAT-accredited specialists and documented knowledge built in, we resolve issues in context, improve reliability over time, and give your team the confidence that Sage 200 is in safe hands.

See Our ERP Support Takeover Process

Want to know more? Download the Why Choose Us Brochure

Find out more about The HBP Group and our Sage 200 support by downloading the brochure in PDF format.

Download Brochure

35+ Years in ERP

We’ve delivered ERP systems for over 35 years, giving us the structure, experience and perspective to support Sage 200 environments properly.

300+ ERP Systems Implemented

We’ve implemented over 300 ERP systems, so we’re trusted to handle complex environments, integrations, historic configuration and real-world demands.

18+ Years Supporting Sage Customers

We’ve worked with Sage for 18+ years, supporting Sage 200 customers long-term and building deep expertise across Sage 50, Sage 200 and Sage Intacct.

AAT-Accredited ERP Specialists

Our Sage 200 teams are UK-based and AAT-accredited, meaning you’re supported by ERP experts who understand accounting, reporting and financial controls.

Stabilise, Adopt, Enable™

Our approach is designed to stabilise Sage 200 quickly, support user adoption, and enable the business to get more long-term value — not just close tickets.

97% Customer Retention

Our 97% customer retention rate reflects the trust businesses place in us to support Sage 200 reliably year after year, with continuity built in.

Reporting is 3x Faster

“We’re only seven months in, but already the difference is huge. People are happier, the information is trusted, and we’re moving faster than ever before.”

Charles Benn

Finance Business Partner

Cut Costs by 20%

"You absolutely went the extra mile. You understood our limitations and worked with us brilliantly. We’re doing so much more now - there’s far less jumping between tools."

Steve Ellen

Director of Finance

True Project Accounting

"We needed a system that could handle real project accounting. We’re really empowered now. It’s working, and we’re getting more and more out of it."

Mandy Eriksen

Finance Director

How does Sage 200 support work at The HBP Group?

Sage 200 support at The HBP Group is delivered by UK-based Sage specialists who support day-to-day issues, reporting, configuration, and ongoing optimisation. Our teams are AAT-accredited, meaning we understand accounting workflows and financial controls — so support is practical, finance-aware, and built around long-term reliability.

Customers can contact our Sage 200 support team in the way that suits them best. You can phone us as often as you need and you’ll be put straight through to our dedicated Sage 200 support team, or you can email us or log tickets through our customer portal for full visibility and tracking.

We also support customers beyond issue resolution, including training and user adoption, helping teams build confidence in the system. And because ERP support should never stand still, we regularly keep customers updated with relevant industry, product, and business news — ensuring Sage 200 continues to support the organisation as it evolves.

Can you support a Sage 200 system you didn’t implement?

Yes. The HBP Group regularly takes over Sage 200 support for systems implemented by other partners. We start with a structured deep dive into your environment — including modules, integrations, add-ons, reporting, and recurring issues — so support begins with knowledge and control, not guesswork.

How do you take over support for an existing Sage 200 system?

We follow a structured takeover process: a deep dive into the environment, clear scoping and expectations, knowledge capture, and a controlled onboarding into business-as-usual support. This approach is designed to minimise disruption and ensure your Sage 200 system is supported in context from the start.

Who will be supporting our Sage 200 system day to day?

Your Sage 200 system will be supported by a dedicated UK-based Sage 200 support team. Our teams are AAT-accredited and experienced in long-standing Sage environments, meaning you’re supported by people who understand finance, reporting, and real-world operational workflows — not just the software interface.

The Sage 200 support function is headed up by Rachelle Gray, Group Software Services Director, and Jo Mayfield, Software Support & Professional Services Manager. Together, they bring decades of ERP experience and lead the teams responsible for customer onboarding, support continuity, escalation, and long-term service delivery at The HBP Group.

Rachelle Gray — Group Software Services Director

Rachelle has worked at The HBP Group for 22 years and brings 30 years of ERP industry experience to how we deliver and support systems like Sage 200. As Group Software Services Director, she leads the ERP delivery and support functions, ensuring projects and ongoing support are structured, consistent and driven with accountability. Rachelle’s focus is on practical outcomes that align systems to how businesses actually work — helping teams adopt, use and get value from Sage 200 long term.

Jo Mayfield — Software Support & Professional Services Manager

Jo has been with The HBP Group for 22 years and has a 22-year track record in the ERP industry. She leads the Sage 200 support and professional services teams, ensuring customers receive high-quality, reliable support that’s practical and finance-aware. Jo focuses on continuity, team development, and delivering a support experience where issues are resolved in context, knowledge is preserved, and users feel confident and supported every day.

What’s included in Sage 200 support?

Sage 200 support typically includes issue resolution, user support, reporting help, configuration guidance, and ongoing optimisation. It can also include support for add-ons and integrations depending on your scope. The HBP Group defines support coverage clearly upfront so you know exactly what’s included.

Why choose The HBP Group for Sage 200 support?

The HBP Group is one of Sage’s longest-standing UK partners, with 18+ years supporting Sage customers and 35+ years delivering ERP systems. With 300+ ERP implementations, UK-based AAT-accredited teams, and a 97% customer retention rate, we provide Sage 200 support built for stability, continuity, and long-term confidence.

What’s the next step if we want to discuss Sage 200 support?

The next step is a short conversation about your Sage 200 environment and what you need from support. We’ll respond within 1 working day and recommend the right next step — whether you’re planning ahead, post-implementation, or considering a change in support partner.