Case Study

Black Onyx Concepts, a veteran-owned and managed company based in Stoke-on-Trent, is a leader in security risk management, providing rapid response services for large infrastructure projects such as Network Rail and HS2. Their unique, multi-faceted service offerings position them as a one-stop-shop for high-level security and risk management needs.

Following explosive growth, which saw Black Onyx expand from a small team of 4-5 individuals to over 120 personnel within a matter of months, the company's operations were hampered by inefficient onboarding processes, cumbersome document management, and outdated technology systems. These inefficiencies led to excessive work hours and increased risk of errors, threatening the company's ability to meet its contractual obligations and ultimately its survival.

The partnership with The HBP Group has had a transformative impact on Black Onyx Concepts, providing them with the tools necessary to not only manage their rapid growth but also to enhance their service delivery. The digital solutions implemented have:

• Generated significant cost savings by cutting down on overtime and administrative labour costs, estimated at over £100,000 annually.
• Increased operational efficiency, allowing the business to tender for new contracts more efficiently than ever, and win new contracts worth over £1 million in the first year.
• Enhanced employee satisfaction by reducing the pressure and workload associated with manual reporting and compliance tasks, helping to increase staff retention and reduce recruitment and onboarding costs by over £10,000 annually.