IT Support For Manufacturing

IT Support That Prevents Downtime in Manufacturing Environments

Fully managed, proactive IT support trusted by 50+ manufacturing environments every day

When IT issues stop production, the impact is immediate. Our fully managed IT support prevents downtime through proactive monitoring, rapid response, and hands-on experience supporting 50+ manufacturing environments daily — keeping systems reliable, teams productive and production moving.

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info@thehbpgroup.co.uk

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Supporting Multi-Site Manufacturing Environments Across the UK

Managing IT across multiple manufacturing sites introduces complexity that generic IT support isn’t built to handle. We support multi-site manufacturing environments across the UK with a structured, proactive approach that keeps systems consistent, secure and reliable, regardless of location, shift pattern or operational demand.

By standardising IT across users, systems and sites, we reduce risk, prevent recurring issues and give operations teams the confidence that IT will not become a point of failure.

Prevent issues before they impact production

Production-Critical Support & Monitoring

We proactively monitor production-critical systems, networks, and devices to identify and resolve issues early — reducing unplanned downtime and protecting operational continuity.

Ensure Reliable Connectivity Across Production

Onsite & Network Connectivity

We manage onsite networks and connectivity across offices, warehouses, and production areas to ensure consistent performance and avoid operational service disruption.

Maintain Secure Access Across Users and Devices

User, Device & Access Management

We control user access and device management across shifts, departments, and sites to maintain security, consistency, and productivity in manufacturing environments.

Protect Systems with Backup and Recovery

Security, Backup & Resilience

We secure systems with patching, backups, and tested recovery processes to reduce risk and ensure manufacturing environments can recover quickly from incidents.

Why Manufacturers Choose Us for Managed IT Services

We support manufacturing environments where IT reliability directly impacts production, safety, and delivery.

Proven Manufacturing Experience

We support 50+ manufacturing environments daily, giving us hands-on experience in production-critical settings where IT reliability directly impacts safety, output, and delivery.

A Support Team That Knows Your Setup

Our dedicated pod system assigns a consistent team of engineers to your environment, reducing handovers and resolving issues faster in production-critical situations.

Security Baselines Built In

We apply consistent security baselines across users and devices, working towards a Microsoft Secure Score of 70 to reduce risk in production-critical manufacturing environments.

97% First-Time Fix Rate

With a 97% first-time fix rate, most issues are resolved correctly at the first interaction, reducing downtime and disruption during production hours.

Maintaining a 70+ Microsoft Secure Score Across Manufacturing Environments

We maintain a minimum Microsoft Secure Score of 70 across customer environments — above the UK average of around 50 — helping reduce risk across identities, endpoints and Microsoft 365 without disrupting operations.

This provides manufacturers with a consistent, measurable security baseline that supports uptime and operational resilience.

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How We Deliver Managed IT Support for Manufacturing Environments.

We begin with a structured discovery of your IT environment, users, sites and production-critical systems to identify risks, bottlenecks and priorities before taking over day-to-day support.

Assess Your Current Setup

We start with a structured discovery of your IT environment, users, sites and production-critical systems to identify risks, bottlenecks and quick wins before we take over day-to-day support.

Stabilise & Secure Operations

We resolve inherited issues, standardise configurations and apply security best practices so your environment becomes stable, secure and ready for consistent support without reactive firefighting.

Take Over Support Without Disruption

We transition support in a controlled way, aligned to shift patterns and production schedules, ensuring immediate helpdesk coverage and clear escalation from day one.

Proactively Maintain & Optimise

Ongoing monitoring, patching, reporting and continuous improvement keep systems reliable long-term, reducing downtime and supporting productivity as your manufacturing operation evolves.

Get to Know Us In 2 Minutes.

Led by Manufacturing IT Experience. Delivered with Confidence.

Our managed IT services are led by our Chief Service Delivery Officer, Tony Pearson, who brings nearly 30 years of IT industry experience and 25 years at The HBP Group, overseeing services designed to minimise disruption and support reliable manufacturing operations.

“The best managed IT service isn’t about fixing problems quickly — it’s about preventing issues before they impact production and aligning IT to operational goals.”
— Tony Pearson, Chief Service Delivery Officer

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Improved Visibility and Decision Making Across The Business

"Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and head space to grow the organisation both organically and via acquisition."

Jason Cicero

Group CFO

Scaling IT To Support Rapid Growth Without Disruption

“I’ve gone from a small team of 20 users to managing IT for 450 users, and we’re ready to add more. The HBP Group has allowed us to stay ahead of the curve, so we’re not playing catch-up with our technology.”

Mick Pike

IT Director

Moving From Reactive Firefighting To Controlled, Stable IT

"Before, we were incredibly manual, and I was constantly firefighting. Now, the team is learning to use tools like Teams and SharePoint properly."

Michelle Gregory

Office Manager

How do you prevent downtime in manufacturing environments?

We prevent downtime by proactively monitoring production-critical systems, standardising IT environments, and resolving issues before they disrupt operations. Our approach focuses on prevention rather than reactive firefighting, helping manufacturers maintain consistent uptime.

Can you support multi-site manufacturing environments?

Yes — we support 50+ manufacturing environments daily, including multi-site operations across the UK. We standardise IT across sites to ensure consistent performance, security, and support regardless of location.

How do you handle IT support during shifts and production hours?

We align support coverage and escalation processes to shift patterns and production schedules. This ensures issues affecting operations are addressed quickly, even outside standard office hours.

How disruptive is onboarding managed IT support?

Our onboarding process is designed to minimise disruption to production. We assess and stabilise environments first, then transition support in a controlled way to ensure continuity from day one.

Who will support our environment day to day?

You are supported by a dedicated pod of engineers who know your environment. This reduces handovers, speeds up issue resolution, and ensures consistent support over time.

How do you secure manufacturing IT environments?

We apply consistent security baselines across users and devices, working towards a Microsoft Secure Score of 70 across customer environments. This helps reduce risk while maintaining operational stability.

What happens if there is a major incident or outage?

We follow documented incident and escalation procedures designed to restore service quickly and minimise operational impact. Backup and recovery processes ensure systems can be restored without prolonged downtime.

Do you support legacy systems as well as modern cloud platforms?

Yes — we support mixed environments, including legacy systems alongside modern Microsoft 365 and cloud platforms. This allows manufacturers to modernise at a controlled pace without disrupting operations.

ALL MANAGED IT SERVICE LOCATIONS

Find Your Nearest Support Location

We provide IT Support and Managed IT Services to SMEs across the UK. With offices in key regions, our accredited experts are never far away, combining local knowledge with national coverage. Whether you want on-site support or remote assistance, we’ve got you covered.

Our Locations