IT Support For Law Firms

IT Support That Keeps Law Firms Secure, Compliant and Always Available

Fully managed, proactive IT support trusted by professional services firms every day

When IT issues disrupt legal work, the risk goes beyond lost time — it can impact confidentiality, compliance, and client trust. Our fully managed IT support for law firms prevents disruption through proactive monitoring and rapid response, keeping systems reliable, data secure, and legal teams productive.

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info@thehbpgroup.co.uk

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Supporting Law Firms for Over 30 Years with Secure, Reliable IT

Managing IT across multiple offices and remote working setups introduces complexity that generic IT support isn’t designed to handle. For over 30 years, we’ve supported law firms with a structured, proactive approach that keeps systems secure, reliable, and consistently available — regardless of location or working pattern.

By standardising IT across users, devices, and offices, we reduce risk, prevent recurring issues, and give legal teams confidence that IT will not compromise client service or confidentiality.

Protect Client Confidentiality and Reduce Cyber Risk

Security Baselines & Threat Protection

We apply consistent security controls across identities, devices, and Microsoft 365 to reduce risk and protect sensitive client data without disrupting day-to-day work.

Keep Case Systems, Email and Documents Available

Reliability & Service Continuity

We maintain and optimise the systems law firms depend on, preventing recurring issues and minimising disruption during court deadlines and critical client work.

Secure Hybrid Working Across Users, Devices, and Offices

Access, Devices & Onboarding/Offboarding

We manage access and devices across roles and locations, ensuring staff can work securely anywhere while joiners/leavers remain controlled and auditable.

Ensure Rapid Recovery if Something Goes Wrong

Backup, Resilience & Incident Response

We protect your firm with backups and tested recovery processes so services and data can be restored quickly after incidents, outages, or cyber events.

Why Law Firms Choose Us for Managed IT Services

We support law firms where IT availability, security, and confidentiality directly impact client service and compliance.

Proven Experience Supporting Law Firms

We bring decades of experience supporting law firms where secure access, reliable systems, and client confidentiality are critical to day-to-day legal work.

A Support Team That Knows Your Setup

Our dedicated pod model assigns a consistent team of engineers to your firm, reducing handovers and resolving issues faster when client work is time-critical.

Security and Compliance Built In

We apply consistent security baselines across users and devices, working towards a Microsoft Secure Score of 70 to reduce cyber risk and protect sensitive client data.

97% First-Time Fix Rate

With a 97% first-time fix rate, most issues are resolved correctly at the first interaction, minimising disruption and keeping legal teams focused on client work.

Maintaining a 70+ Microsoft Secure Score Across Law Firm Environments

We maintain a minimum Microsoft Secure Score of 70 across customer environments — above the UK average of around 50 — helping reduce cyber risk across identities, devices, and Microsoft 365 in law firm settings.

This provides law firms with a consistent, measurable security baseline that protects client confidentiality, supports compliance, and reduces the risk of data exposure or unauthorised access.

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How We Deliver Managed IT Support for Law Firms

We follow a structured onboarding and support process designed to minimise disruption, protect client confidentiality, and ensure reliable IT from day one.

Assess Your Current IT Environment

We begin with a structured review of your IT environment, users, devices, and legal systems to identify risks, bottlenecks, and priorities before taking over day-to-day support.

Stabilise and Secure the Environment

We resolve inherited issues, standardise configurations, and apply security best practices so your environment becomes stable, secure, and ready for consistent support without reactive firefighting.

Transition Support Without Disruption

We take over support in a controlled way, aligned to working patterns and client commitments, ensuring immediate helpdesk coverage and clear escalation from day one.

Proactively Maintain and Improve

Ongoing monitoring, patching, reporting, and continuous improvement keep systems reliable, reduce recurring issues, and support the evolving needs of your law firm.

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Led by Legal IT Experience. Delivered with Confidence.

Our managed IT services are led by our Chief Service Delivery Officer, Tony Pearson, bringing decades of experience delivering secure, reliable IT support in confidentiality-driven environments, including law firms where availability and trust are critical.

“The best managed IT service isn’t about fixing problems quickly — it’s about preventing issues before they impact client work and aligning IT to the operational needs of the firm.”
— Tony Pearson, Chief Service Delivery Officer

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Responsive Support When It Matters

“If I needed to speak to someone in the support team, I was impressed by how quickly they managed to turnaround my query and how reactive they were.”

Richard Suddards

Financial Director

A Long-Term IT Partner That Supports Growth

"We believe HBP will support the growth of our business long term. We had to have the confidence that HBP could support us and support us long term, plus support us in the growth of our business to handle any IT projects that we had."

Andrew Robinson

Managing Partner

A Consistent IT Partner You Can Grow With

"Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well."

Robert Lambert

Marketing & Communications

How Do You Prevent IT Disruption in Law Firms?

We prevent IT disruption by proactively monitoring critical systems, standardising configurations, and resolving issues before they impact client work, deadlines, or access to legal systems. Our focus is on prevention rather than reactive firefighting, ensuring reliable access to case management, email, and document systems.

Next step: If preventing disruption to client work is a priority, a consultation can help identify where risks currently exist in your environment.

Can You Support Multi-Site or Hybrid Law Firms?

Yes, we support law firms operating across multiple offices, remote locations, and hybrid working models by delivering consistent IT standards, secure access, and centralised management across all sites and users.

Next step: A review of your current setup can highlight where inconsistencies or access risks exist across offices and remote staff.

How Do You Support Lawyers and Staff During Working Hours?

We provide responsive, business-aligned IT support designed around legal working patterns, ensuring lawyers and staff can access support quickly when client work is time-sensitive. Our approach prioritises fast resolution and clear escalation to minimise interruption.

Next step: Understanding your firm’s working patterns helps ensure support is aligned to when it’s needed most.

How Disruptive Is Onboarding Managed IT Support for a Law Firm?

Onboarding is carefully planned and structured to minimise disruption, with a focus on understanding your systems, users, and workflows before taking over support. This ensures continuity of service and avoids unnecessary changes during the transition.

Next step: An initial assessment can outline what onboarding would look like for your firm and where risks can be avoided.

Who Will Support Our Law Firm Day to Day?

Your firm is supported by a dedicated pod of engineers who become familiar with your environment, systems, and priorities. This reduces handovers, improves response times, and ensures consistent, accountable support.

Next step: Discussing how our pod model works can help determine whether it fits your firm’s expectations for support continuity.

How Do You Secure Law Firm IT Environments and Client Data?

We apply consistent security baselines across users, devices, and Microsoft 365, working towards a Microsoft Secure Score of 70 to reduce cyber risk. This helps protect client data, control access, and support confidentiality obligations.

Next step: A security review can highlight how your current posture compares and where improvements can be made.

What Happens If There Is a Major IT Incident or Cyber Event?

In the event of a major incident, we follow a structured response process focused on containment, recovery, and clear communication. This ensures systems are restored quickly while protecting data and maintaining operational control.

Next step: Understanding your current incident response readiness can help reduce risk before an issue occurs.

Do You Support Legal Software and Legacy Systems as Well as Cloud Platforms?

Yes, we support a wide range of legal software, legacy systems, and modern cloud platforms, ensuring they work reliably together. Our approach focuses on stability first, then incremental improvement without disrupting legal workflows.

Next step: Reviewing your existing systems helps identify where compatibility or reliability issues may exist.

ALL MANAGED IT SERVICE LOCATIONS

Find Your Nearest Support Location

We provide IT Support and Managed IT Services to SMEs across the UK. With offices in key regions, our accredited experts are never far away, combining local knowledge with national coverage. Whether you want on-site support or remote assistance, we’ve got you covered.

Our Locations