Outsourced IT Support

Flexible Outsourced IT Support, Built Around Your Business

Whether you need additional expertise to support your internal IT team or want to outsource IT entirely, we provide structured, dependable support that scales with your organisation.

From day-to-day technical assistance and escalation support to specialist project delivery, we strengthen your IT capability without unnecessary complexity.

Call Us: 01482 423910

info@thehbpgroup.co.uk

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Supporting Over 350+ IT Environments Across The UK

Outsourced IT support shouldn’t be informal or reactive. It should be structured, accountable and delivered by a team with proven experience across a wide range of environments.

We support over 350+ IT environments, bringing real-world experience of complex infrastructure, security challenges and growing organisations. Whether working alongside internal IT teams or operating as a fully outsourced function, our support is built on defined processes, clear escalation paths and measurable performance standards.

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Microsoft 365 Services

Fully managed Microsoft 365 that keeps your apps updated, secure, and aligned with how your team works every day.

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Cyber Security Services

Proactive cyber protection that monitors, detects and responds to threats before they disrupt your employees & business.

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Cloud Migrations

Planned, low-risk cloud migrations that move your systems smoothly, minimising downtime and disruption for you & your team.

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Modern Workplace

Modern workplace tools that connect people, files, and workflows, supporting flexible, secure, and consistently productive working.

Unrivalled Experience & Faster Fixes

With over 30 years in business, our depth of technical expertise means we diagnose issues quickly, resolve them accurately, and prevent them from reappearing.

97% first-time fix rate
25-minute average response time
1 hour average time to resolution

What this means for you: less disruption, fewer repeat problems, and teams that stay productive.

A Support Team That Knows You

Great Managed IT Services rely on consistency. Our pod-based support model gives you a dedicated team who understands your systems, users and business priorities — so support gets better over time.

Dedicated pod of engineers
Familiarity with your environment
Structured escalation when needed

What this means for you: faster resolutions, less repetition, and support that feels like an extension of your business.

A Unique Discovery Process

Most IT issues are symptoms of deeper gaps. Our Big Tech Survey benchmarks your IT stability and user experience to uncover hidden risks and prioritise improvements that align with your goals. Before working with us, our data shows us:

48% of users say IT instability restricts ability to work
34% of users say downtime of 20+ minutes regularly
68% of users experience downtime issues monthly or every other week

What this means for you: clear priorities, reduced risk and fewer recurring issues.

Proactive Service That Prevents Issues

The best managed IT providers don’t just respond — they prevent. We proactively monitor, maintain and improve your IT environment so problems are identified early and resolved before they impact users.

Proactive monitoring and maintenance
Patch management and security hardening
Continuous improvement and service reviews

What this means for you: improved stability, reduced downtime, and IT that supports growth.

Get to Know Us In 2 Minutes.

Experience That Strengthens Your IT Capability

Our outsourced IT support is shaped by decades of real-world service delivery — led by our Chief Service Delivery Officer, Tony Pearson, who has nearly 30 years’ experience in the IT industry and has been part of The HBP Group for 25 years.

Whether we’re reinforcing an internal IT team or operating as a fully outsourced function, our approach is structured, accountable and built around dependable technical expertise.

“Great IT support isn’t just about fixing issues quickly — it’s about providing the right expertise at the right time, and ensuring technology supports the business, not slows it down. That’s how we deliver outsourced IT support at The HBP Group.”

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Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt

Finance and IT Director at BetterYou

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The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company.

Stef Northfield

General Manager and Senior Associate Director at Black Onyx

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Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert

Ulrick & Short

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Structured IT Packages Designed Around Your Organisation

Our Elevate packages provide clearly defined levels of support, security and technical capability — from essential day-to-day IT cover to specialist reinforcement for in-house teams and advanced security protection. Choose the structure that fits your organisation today, with the flexibility to scale as you grow.

Extends your internal IT with senior engineering support and structured escalation for complex issues.
Provides expert support across servers, networking and core infrastructure.
Delivers proactive NOC monitoring to identify and resolve infrastructure issues early.
Includes up to 25 days of holiday cover, ensuring continuous IT support and reduced pressure on your team.

Provides reliable day-to-day IT support for end users, devices and core business applications.
Continuously monitors your infrastructure and devices to aid stability and reduce disruptions.
Includes smooth new user device setup, ensuring staff are onboarded quickly and fully supported.
Offers a cost-effective managed solution designed for organisations starting with at least 5 users.

Includes phishing threat simulation and user training to reduce the risk of successful attacks.
Updates and refreshes your security baseline to keep controls aligned with best practice.
Monitors Microsoft 365 and endpoints with managed detection and response to spot threats early.
Delivers cyber attack remediation to contain incidents quickly and restore normal operations.

Internal IT Team vs Outsourced IT Support: What's the Difference?

Many organisations rely on internal IT staff, but growing technical complexity, security demands and project workloads can stretch internal teams. The comparison below outlines how outsourced IT support strengthens internal capability without replacing it — helping you decide which structure best fits your organisation.

Internal IT Team Only (Break/Fix)

8 /month

Outsourced IT Support (The HBP Group)

8 /month

Internal IT Team Only (Break/Fix)

Outsourced IT Support (The HBP Group)

Feature / Outcome

Technical Coverage

Dependent on individual skillset

Access to broader specialist expertise

Capacity During Peak Workload

Limited by team size

Scalable support during busy periods

Escalation for Complex Issues

May require external contractors

Structured escalation to senior engineers

Project Delivery Capability

Slower if resource is stretched

Additional resource for migrations & upgrades

Cyber Security Expertise

Varies by internal knowledge

Access to specialist security expertise

Resilience & Continuity

Risk if key staff unavailable

Team-based support model

Response Standards

Internal priorities dictate speed

Defined response & service standards

Cost Structure

Fixed salaries + recruitment overhead

Predictable agreement & defined scope

Scalability

Requires hiring

Scales without increasing headcount

Risk Exposure

Knowledge concentrated in few individuals

Shared knowledge & structured documentation

Best Suited For

Small, low-complexity environments

Growing organisations needing depth & flexibility

How is outsourced IT support different from managed IT services?

Outsourced IT support focuses on providing additional technical capability and reinforcement, often alongside an internal IT team. Managed IT services typically involve full responsibility for the IT environment, including strategy and ongoing oversight.

Outsourced support is often more flexible and collaborative, making it ideal for organisations that already have some internal IT resource but need additional depth or capacity.

Next step: Compare outsourced support with our managed IT model to determine the right structure for your business.

Can outsourced IT support work alongside our internal IT team?

Yes. Outsourced IT support is designed to integrate with internal IT teams, providing structured escalation, specialist expertise and additional capacity during peak workload periods.

Many organisations use outsourced IT support to strengthen their existing team without expanding permanent headcount.

Next step: Discuss how we can complement your current IT structure.

Is outsourced IT support cheaper than hiring additional IT staff?

In many cases, yes. Hiring additional IT staff involves salary, recruitment costs, training and long-term overhead. Outsourced IT support provides access to a broader team of engineers through a predictable annual agreement — without recruitment risk.

It can be a cost-effective way to gain senior-level expertise without increasing payroll.

Next step: Request a consultation to compare outsourced support against your current staffing costs.

What level of expertise do we gain with outsourced IT support?

With outsourced IT support, you gain access to experienced engineers across Microsoft 365, cyber security, cloud infrastructure and complex issue resolution. This provides broader technical depth than relying on a single internal resource.

We currently support over 350 environments, giving us real-world experience across a wide range of business setups.

Next step: Explore the specialist capability available through our outsourced IT support.

How do you handle escalations and complex IT issues?

We operate a structured escalation model, ensuring complex issues are reviewed by senior engineers with the appropriate technical expertise. This prevents reliance on ad-hoc contractors and ensures consistent resolution standards.

Escalation is built into our delivery framework — not improvised when challenges arise.

Next step: Learn more about our structured service delivery process.

What does an outsourced IT support contract typically include?

An outsourced IT support agreement typically includes defined response standards, structured escalation, access to specialist engineers, and support for day-to-day issues and technical projects. The scope is clearly outlined within an annual agreement to ensure accountability and predictability.

The level of support is tailored to your organisation’s structure and needs.

Next step: Request a tailored proposal based on your current IT setup.

Who is outsourced IT support best suited for?

Outsourced IT support is ideal for:

Organisations with an internal IT manager needing additional expertise
Growing businesses not ready to hire a full IT team
Companies managing complex infrastructure or security requirements
Businesses experiencing capacity pressure during projects or growth

It provides flexibility and scalability without the commitment of expanding headcount.

Next step: Speak to our team to determine whether outsourced IT support is the right fit for your organisation.

How quickly can outsourced IT support be implemented?

Outsourced IT support can typically be implemented within a structured onboarding period, depending on the size and complexity of your environment. We begin with a review of your current setup, documentation and priorities to ensure a smooth transition and minimal disruption.

Our onboarding process is designed to integrate with your existing IT structure — whether reinforcing an internal team or operating as your complete IT function.

Next step: Book a consultation to discuss onboarding timelines for your organisation.

Will we lose control of our IT if we outsource support?

No. Outsourced IT support is designed to strengthen your capability — not remove control. If you have an internal IT manager or leadership team, we work alongside them with clear boundaries, defined responsibilities and structured escalation.

You retain visibility and decision-making authority while gaining access to additional expertise and capacity.

Next step: Speak to us about how responsibilities are clearly defined within an outsourced IT agreement.

What happens if our business grows or our IT needs change?

Outsourced IT support is scalable. As your organisation grows, your agreement can be reviewed and adjusted to reflect changes in users, infrastructure, security requirements or project demand.

This flexibility allows you to scale technical capability without immediately committing to hiring additional full-time staff.

Next step: Discuss how outsourced IT support can adapt as your organisation evolves.

ALL MANAGED IT SERVICE LOCATIONS

Find Your Nearest Support Location

We provide IT Support and Managed IT Services to SMEs across the UK. With offices in key regions, our accredited experts are never far away, combining local knowledge with national coverage. Whether you want on-site support or remote assistance, we’ve got you covered.

Our Locations