Managed IT Support Services in Hull

Seamless IT Support from The HBP Group – Switch in Under 30 Days

Frustrated with your current IT provider in Hull? Don’t settle for slow responses or unreliable fixes. The HBP Group delivers expert managed IT support for SMEs, helping you eliminate IT headaches and focus on growing your business instead. With us, you get reliable, responsive service from local experts who understand your needs.

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IT SUPPORT HULL

Providing Managed IT Support To Businesses In Hull.

Hull’s business landscape is fast-paced and diverse—and your IT support should keep up. At The HBP Group, we provide fully managed IT support from our office in Melton, just outside Hull, helping businesses across East Yorkshire stay productive, protected, and prepared for growth.

Whether you're a manufacturer in Sutton Fields, a professional services firm in the city centre, or an ambitious SME ready to scale, our nearby team offers expert support with a personal, local touch. With engineers based just minutes away and backed by over 30 years of experience, we ensure your IT runs smoothly—day in, day out.

From urgent fixes to strategic planning, we make managing your technology effortless—so you can focus on running your business.

 

What Is Our Managed IT Support Service?

Expert IT Support That Boosts Productivity, Efficiency & Security.

At The HBP Group, we go beyond fixing IT issues—we stop them before they happen. Our managed IT support is built to stabilise your systems, support your staff, and help your business grow confidently and securely.
 
From fast, effective issue resolution to long-term IT strategy, everything we do is led by accredited professionals using a proven process that delivers efficiency across your entire organisation.

 

IT Service Desk

When IT issues hit, your team needs help—fast. Our expert-led IT Service Desk delivers quick, friendly, and reliable support to resolve problems efficiently and keep your business running smoothly.

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Rapid Response: Urgent tickets receive a reply in under 15 minutes, with most problems fixed within an hour.

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Microsoft Specialists: Certified engineers manage everything from Teams to OneDrive with expert precision.

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Multiple Contact Options: Log support tickets online, call us directly, or email—whichever works best for you.

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Support on Your Schedule: We're available 8am–5pm Monday to Friday, with 24/7 coverage available if you need it.

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WHO WE SUPPORT?

Tailored IT Support for Your Business

Every business faces different IT hurdles—and generic solutions rarely deliver the results you need.
 
That’s why The HBP Group delivers managed IT support designed around your sector’s specific demands. Whether you’re growing a small business, coordinating a multi-step supply chain, or running a busy professional services firm, our solutions enhance productivity, minimise risk, and set you up for scalable, sustained growth.

 

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SMEs

Flexible, secure IT support that scales with your business and keeps operations running without disruption.

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In-House IT Teams

Specialist support and seamless holiday cover to strengthen your internal IT resources when it matters most.

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Corporate Groups

Seamless IT support built for organisations with multiple sites or entities—ensuring consistency, security, and efficiency across your group.

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Holding & Acquisition Groups

IT support for independently run businesses operating under a unified IT strategy—ensuring alignment without sacrificing autonomy.

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By Industry

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Wholesale & Distribution

Dependable IT systems and support that keep your supply chain running smoothly.

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Manufacturers

Reliable, streamlined IT that boosts uptime and supports your production processes end-to-end.

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Professional Services

Smooth, reliable IT that helps your team deliver exceptional client work, faster and more efficiently.

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Solicitors

Compliant, secure IT that safeguards client data and streamlines your legal workflows.

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Accountants

Trusted IT support that protects financial data and keeps your accounting systems running smoothly.

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Charities

Strategic IT that helps you maximise resources and amplify your impact.

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MANAGED IT SUPPORT PACKAGE COMPARISON

Which Elevate Package Is Right for You? See How They Compare

Wherever you are in your IT journey, there’s an elevate package tailored to support your next step.

Whether you need full-service support to offload IT entirely, backup for your internal team, or a strategic partner to lead ongoing projects—our elevate Essentials, Assist, and Infinity packages offer flexible, scalable solutions aligned with your specific goals.

elevate Essentials

8 /month

Full business IT support.

elevate Infinity

8 /month

Full business IT support with projects included.

elevate Assist

8 /month

Support for in-house IT support teams.

elevate Essentials

elevate Infinity

elevate Assist

Basics

Support Level
End User & Network Support
End User & Network Support
In-House IT Team Support
Minimum Users
5 Users
25 Users
25 Users

Support

End User Devices & Software
Server & Infrastructure
Cloud Services
System Administration
Proactive Server & Infrastructure (NOC)
Proactive End User Services (NOC)

Projects

Unlimited Infinity Projects
A range of IT project options from our Inifnity Project Packs
Purchased Seperately
Included
Purchased Seperately

Extras

New User Device Set Up
Dedicated Account Manager
Unlimited Support, Parts & Loan Equipment
25 Days Holiday
1st Line Support For In-House Teams
24/7 Business Critical Support
Optional
Optional
Optional

 

ABOUT US

See why businesses choose The HBP Group

Choosing the right IT partner isn’t just about solving issues, it’s about finding a team that helps you work smarter, plan with confidence, and scale efficiently. Across the UK, businesses trust The HBP Group not just for support, but for the tangible results we deliver.
 
The HBP Group Microsoft Solutions Partner

 

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Qualified-IT-Engineers

Real Experts. Reliable Fixes. Less Interruption.

The quality of your IT support hinges on the expertise behind it. That’s why every engineer on our Service Desk is fully trained and Microsoft-certified.
 
With deep technical insight and a 97% first-time resolution rate, our team delivers faster diagnoses, smarter solutions, and fewer repeat issues. They don’t just close tickets—they fix problems right the first time, so your team stays focused and productive.
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A Reliable Team of IT Experts You Can Count On

We combine hands-on IT experience with deep Microsoft expertise to ensure your systems are stable, secure, and high-performing from day one.

Our engineers don’t just know the tools—they understand how your business relies on them. As a Best Companies accredited employer, we continuously invest in training and development, so your team benefits from fast, knowledgeable, and future-ready support every time.

 

Best Companies
Our Best Companies Accreditation

We’re proud to be recognised as one of the UK’s Best Companies to Work For, a testament to our supportive, high-performing culture. This means our clients benefit from a motivated, engaged team committed to delivering outstanding service every day.

Values
Creating WOW Moments For Our Customers

Our core values guide how we support each other, serve our clients, and consistently go the extra mile.
We actively create “WOW” moments, genuine, memorable experiences that leave a lasting impression and reflect how much we care about the people we work with.

EOS
Powered by a Proven Framework for Success

We run on the Entrepreneurial Operating System (EOS), as outlined in Traction, bringing structure, accountability, and aligned vision to everything we do.
It keeps our team focused and ensures we deliver consistent, dependable results for every customer.

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Investing in Our People, Every Step of the Way

Every team member follows a personalised development plan, ensuring continuous growth and sharp expertise, so we consistently deliver the highest level of service.

ESG
Making The World A Better Place

At The HBP Group, we’ve signed the Microsoft Partner Pledge and support the UN’s global goals, reinforcing our commitment to ESG. We’re focused on building a business that makes a lasting, positive impact.

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97% Staff Retention Rate At The HBP Group

With a 97% staff retention rate, we don’t just attract great talent—we keep it. That stability means our clients benefit from long-term relationships with trusted experts who truly understand their systems.

 

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OUR PROCESS

Your IT Support. Delivered with Confidence.

Switching IT providers or upgrading your infrastructure can feel risky, but with the right partner, it doesn’t have to be.

With 30+ years of experience and a proven approach, The HBP Group delivers secure, efficient transitions, whether you're migrating systems, enhancing infrastructure, or changing IT providers. We make the process seamless, so you can move forward with total confidence.

It all starts with understanding your business, your systems, and your goals.

We begin with a deep dive into your current IT setup—how it’s supporting your team, where it’s falling short, and how it aligns with your future goals.

Through stakeholder interviews and a full infrastructure audit, we uncover hidden inefficiencies and risks that could be holding your business back.

Using these insights, we create a tailored IT improvement plan that outlines exactly how our solutions will stabilise your systems and support your growth, before you commit to anything.

At this early stage, you'll also meet the experts who will guide your journey from day one, ensuring a smooth and supported transition.

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Darren J

IT Consultant

Darren brings over 15 years of IT expertise—including a decade with The HBP Group—to his role as Business IT Consultant.

Before joining us, he managed a large-scale data centre in a hands-on technical role, gaining deep experience in infrastructure, networks, and mission-critical systems. Today, he leverages that knowledge to help organisations stabilise their IT, remove bottlenecks, and plan strategically for future growth.

James

James R

IT Consultant

With over 30 years in the IT industry, James brings a rare blend of technical depth and strategic insight to every engagement.

His experience spans both hands-on technical roles and high-level consultancy, making him a trusted advisor for businesses ready to turn IT into a driver of growth. James excels at partnering with customers to align technology with long-term goals, whether that means solving immediate challenges or preparing for what’s next.

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Rich B

Modern Workplace Consultant

Rich is a Modern Workplace specialist, helping businesses harness Microsoft’s cloud solutions to work smarter and more efficiently.

Focusing on Microsoft 365, Teams, and cloud collaboration tools, he guides organisations through seamless cloud transitions. Rich is passionate about identifying automation opportunities and simplifying daily workflows to drive productivity and minimise manual effort.

Switching to Smarter, More Reliable IT Support.

Changing IT providers may seem daunting, but with the right partner, it’s a smooth and stress-free transition. Our proven onboarding framework ensures a seamless handover with clear steps, minimal downtime, and complete transparency from start to finish.

With decades of experience and a dedicated team leading the way, we deliver a support transition that’s secure, efficient, and tailored to your business goals, so you start seeing value from day one.

You’ll be supported by a dedicated Project Manager and meet key members of our leadership team, all committed to your long-term success.

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Diana H

IT Service Desk Manager

Diana leads our IT Service Desk with a wealth of experience gained from working with top MSPs across the UK.

As Service Desk Manager at The HBP Group, she ensures day-to-day operations run efficiently, with a clear focus on service quality and response speed. Under her leadership, our customers receive fast, reliable fixes—minimising downtime and maximising satisfaction.

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Danny P

Senior IT Engineer

Danny has been a core part of The HBP Group for over 13 years, playing a vital role in delivering high-quality IT projects.

Working closely with his team, he ensures customer networks are configured correctly and system upgrades meet the highest standards. Known for his precision and commitment to getting it right first time, Danny takes pride in building reliable, future-ready IT environments.

Tony-Pearson

Tony P

Chief of Service Delivery

As Chief of Service Delivery, Tony ensures every customer receives an exceptional experience from The HBP Group.

He works closely with our service teams and account managers to continuously monitor performance, gather feedback, and identify opportunities for improvement. Tony’s focus is not just on meeting expectations, but exceeding them—delivering consistent value and strategic guidance to help our customers move forward.

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Decades of Experience. Dependable IT Support.

Our support team combines a friendly approach with deep expertise in Microsoft technologies and real-world IT experience.

You’ll have unlimited access to expert help, regular training opportunities, and a library of valuable resources—from webinars and how-to guides to best-practice advice. Whether you need quick answers or strategic insight, we’re here to help your team get the most from your IT systems.

Below are just a few examples of the expert content our team creates to keep your business informed and empowered.

What is the Microsoft Modern Workplace

What Is the Microsoft Modern Workplace? (And How Can It Help)

The Microsoft Modern Workplace is a suite of tools designed to enhance collaboration, increase productivity, and support smarter decision-making.

What Is a Microsoft Secure Score

What Is A Microsoft Secure Score? (And How to Improve It)

Microsoft Secure Score is a metric that reflects your organisation’s security posture within Microsoft 365, helping you identify areas for improvement.

Why Strong Passwords Are Important

Why Strong Passwords Are Important (and how to create them)

Strong passwords are crucial for safeguarding your systems, sensitive data, and user accounts against unauthorised access.

Our Clients' Experiences in Their Own Words

"Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business."

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Judi Everatt

Finance and IT Director

"Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and head space to grow the organisation both organically and via acquisition."

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Jason Cicero

Group CFO

"HBP’s solutions have saved us 28 hours per week, significantly improving our operational efficiency and allowing us to focus on growing our business." 

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Stef Northfield

General Manager

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

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Willem Lewis

Operations Director

“I’ve gone from a small team of 20 users to managing IT for 450 users, and we’re ready to add more. The HBP Group has allowed us to stay ahead of the curve, so we’re not playing catch-up with our technology.”

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Mick Pike

IT Director

"We believe HBP will support the growth of our business long term. We had to have the confidence that HBP could support us and support us long term, plus support us in the growth of our business to handle any IT projects that we had."

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Andrew Robinson

Managing Partner

"Before, we were incredibly manual, and I was constantly firefighting. Now, the team is learning to use tools like Teams and SharePoint properly."

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Michelle Gregory

Office Manager

"Through the whole process and leading up to the implementation was very easy, we felt comfortable once we’d visited the site, I could see the teams there, I could see the people and I could understand how your service would fit with our business."

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Simon Walkden

Chief Operating Officer

“Having approached a few different companies, The HBP Group was the first one that offered to come to site, that really seemed to take the time to understand how CCLG works and what we needed from an IT solution.”

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Ashley Gamble

Chief Executive

Frequently Asked Questions

Do you offer on-site IT support in Hull?

Yes. Our office in Melton, just outside Hull, enables our engineers to deliver rapid on-site support across the city and surrounding areas—usually the same day.

How fast do you respond to IT issues?

We respond to critical tickets in under 15 minutes. Most issues are resolved remotely within the hour, and our close proximity means we’re quick to act when on-site help is needed.

What types of Hull businesses do you support?

We work with organisations across Hull, including manufacturers, logistics providers, law firms, and professional service companies. Our support is scalable and tailored to your business size and industry.

Can you manage the switch from our current IT provider?

Absolutely. Our structured 30-day transition process ensures a smooth handover, minimal disruption, and clear communication throughout.

Do you support Microsoft 365 and hybrid working?

Yes. We help Hull-based businesses implement, manage, and get the most from Microsoft 365, Teams, and other cloud tools—while ensuring secure access for hybrid teams.

Why choose The HBP Group as your Hull IT support partner?

With a nearby office in Melton, a 30-year track record, and a proactive three-phase approach, we combine local service with nationally recognised expertise.