IT SUPPORT MANAGED SERVICES IN NORTHAMPTON

Stress-Free Managed IT Support. Switch To The HBP Group In Under 30 Days.

Based in Northampton and fed up of your existing IT support arrangement? Don't put up with slow response time and half-baked fixes any longer. We offer SMEs a premium managed IT support service, which allows you to focus on your business instead of IT problems.

Stats-IT-Grey-1
IT-Hero-Location-1
Northampton-IT-Support

IT SUPPORT NORTHAMPTON

Providing Managed IT Support To Businesses In Northampton.

Northampton’s business community is diverse and dynamic—and that calls for IT support that’s not only responsive but strategic. At The HBP Group, we help Northampton-based companies take control of their IT with fully managed support services that are built around performance, security, and long-term value.

Whether you’re running a logistics company in Brackmills, managing a professional services firm in the town centre, or growing a regional manufacturer, we’ve got the experience and infrastructure to support you. Our team works regularly in Northampton and across the East Midlands, delivering local service with national-level capabilities.

If your current provider is falling short, or you’re looking to streamline your systems and reduce downtime, we’ll help you make the move with confidence. From onboarding to ongoing optimisation, we manage everything—so you can focus on growing your business.

 

What Is Our Managed IT Support Service?

Managed IT Support That Improves Efficiency, Productivity & Security.

At The HBP Group, we don’t just fix IT issues—we prevent them. Our fully managed IT support services are designed to stabilise your infrastructure, empower your people, and enable your business to scale with confidence.

From rapid response troubleshooting to long-term strategic planning, every service we offer is delivered by accredited experts and backed by a proven process that drives efficiency at every level.

 

IT Service Desk

Your team needs immediate, reliable help when IT issues strike. Our expert-staffed IT Service Desk provides fast, friendly, and effective support for any hardware or software challenge—keeping your business moving with minimal disruption.

Checkmark

Fast Issue Resolution: High-priority tickets get a response in under 15 minutes, with most issues resolved within the hour.

Checkmark

Microsoft Expertise: Our certified engineers handle everything from Outlook to SharePoint with deep product knowledge.

Checkmark

Contact Us, Your Way: Log tickets via our portal or contact us via phone or email.

Checkmark

Available When You Need Us: Our IT service desk is open Monday-Friday from 8am-5pm, with 24/7 options available for those that need it.

IT-Service-Desk

 

WHO DO WE WORK WITH?

Managed IT Support for Your Business

Every organisation faces unique challenges when it comes to technology and that’s why a one-size-fits-all IT approach just doesn’t work.
 
At The HBP Group, we align our proven managed IT support packages with the specific needs of your sector, whether you're scaling a small business, managing a complex supply chain, or delivering critical professional services. Whatever your focus, our solutions are designed to boost productivity, reduce risk, and help you grow with confidence.

 

link

SMEs (10-250 Users)

Scalable, secure IT support that keeps your business running smoothly as you grow.

Switch To The HBP Group >

link

In-House IT Teams

Expert backup and holiday cover that enhances your internal IT team’s capabilities.

Switch To The HBP Group >

link

Corporate Groups

Our IT support service works perfectly for organisations with multiple site and/or multiple companies.

Switch To The HBP Group >

link

Holding & Aquisition Groups

IT Support for multiple businesses working idepently, but with a shared IT strategy.

Switch To The HBP Group >

By Industry

link

Wholesale & Distribution

Reliable systems and support to keep your supply chain moving.

Switch To The HBP Group >

link

Manufacturers

Streamlined IT that maximises uptime and supports complex operations.

Switch To The HBP Group >

link

Professional Services

Frictionless tech that lets your team deliver great client work, faster.

Switch To The HBP Group >

link

Solicitors

Secure, compliant IT that protects client data and supports daily legal workflows.

Switch To The HBP Group >

link

Accountants

Trusted IT support that safeguards financial data and key accounting systems.

Switch To The HBP Group >

link

Charities

Strategic IT that helps you do more with less and serve better.

Switch To The HBP Group >

 

IT SUPPORT PRICING

Elevate Your IT with Our Core Packages


Each of our managed IT support packages (elevate Assist, elevate Essentials, and elevate Infinity) is designed to provide the level of support, expertise, and proactive management your business needs to enhance productivity, reduce downtime, and scale confidently.

elevate Essentials

£500 per user, per year

  • Designed for organisations without any internal IT resource.
  • Support for end users, including devices and core business software.
  • NOC services for core infrastructure and end-user devices.
  • New user device set up included.
  • Minimum 5 users

elevate Infinity

Most Popular

£800 per user, per year

  • Designed for business who want to drive growth and efficiency.
  • Support for end users, including devices and core business software.
  • NOC services for core infrastructure and end-user devices.
  • Unlimited projects from our elevate Infinity project packs.
  • Minimum 25 users

elevate Assist

£250 per user, per year

  • Designed to support organisations with an in-house IT team or manager.
  • Support for servers and core infrastructure.
  • NOC services for servers and core infrastructure.
  • Up to 25 days holiday cover including end-user support.
  • Minimum 25 users
elevate-it-support-packages
MANAGED IT SUPPORT PACKAGE COMPARISON

Why elevate Package Is Right For You? Compare our plans.

No matter where you are on your IT journey, there’s an elevate package designed to match your needs.

Whether you're a growing business needing full-service support, an in-house team looking for expert backup, or a company that requires strategic guidance and unlimited project work—our elevate Essentials, Assist, and Infinity packages deliver scalable solutions built around your goals. 

elevate Essentials

8 /month

Full business IT support.

elevate Infinity

8 /month

Full business IT support with projects included.

elevate Assist

8 /month

Support for in-house IT support teams.

elevate Essentials

elevate Infinity

elevate Assist

Basics

Pricing
£500 per user, per year
£800 per user, per year
£250 per user, per year
Support Level
End User & Network Support
End User & Network Support
In-House IT Team Support
Minimum Users
5 Users
25 Users
25 Users

Support

End User Devices & Software
Server & Infrastructure
Cloud Services
System Administration
Proactive Server & Infrastructure (NOC)
Proactive End User Services (NOC)

Projects

Unlimited Infinity Projects
A range of IT project options from our Inifnity Project Packs
Purchased Seperately
Included
Purchased Seperately

Extras

New User Device Set Up
Dedicated Account Manager
Unlimited Support, Parts & Loan Equipment
25 Days Holiday
1st Line Support For In-House Teams
24/7 Business Critical Support
Optional
Optional
Optional

 

ABOUT US

See why businesses choose The HBP Group

Choosing the right IT partner isn’t just about fixing problems, it’s about finding a team that helps you work smarter, plan better, and grow faster. At The HBP Group, businesses across the UK trust us because we don’t just deliver support, we deliver outcomes. 
 
The HBP Group Microsoft Solutions Partner

 

HBP-Credibility
Qualified-IT-Engineers

Expert Engineers. Better Fixes. Fewer Disruptions.

When it comes to IT support, the quality of your engineers makes all the difference. That’s why every member of our Service Desk team is fully trained and certified in Microsoft environments.
 
Their deep technical knowledge means faster diagnoses, smarter solutions, and more first-time fixes. With a 97% first-time resolution rate, our engineers don’t just close tickets—they solve problems properly the first time, helping your team stay productive without repeat interruptions.
Microsoft-Solutions-HBP

A Reliable Team of IT Experts You Can Count On

Our team blends real-world IT experience with deep technical expertise across Microsoft technologies, so you can be confident your systems are secure, stable, and built for performance from day one.

We don’t just understand the tools—we understand how your business uses them. As a Best Companies accredited employer, we invest continuously in training and development to ensure our engineers stay ahead of the curve and deliver fast, effective support every time.

Best Companies
Our Best Companies Accreditation

We’re proud to be recognised as one of the UK’s Best Companies to work for — an accreditation that reflects our commitment to creating a supportive, high-performing workplace. This recognition ensures our clients benefit from a motivated, engaged team that delivers exceptional service.

Values
Creating WOW Moments For Our Customers

Our core values aren’t just posters on the wall—they guide how we treat our customers, support each other, and go the extra mile. We actively seek out opportunities to create WOW moments (the ones that make you go "WOW") that leave a lasting impression on the people we work with.

EOS
Running Our Business On A Proven Model

We operate using the Entrepreneurial Operating System (EOS) (check out the book "Traction"!), providing clear structure, accountability, and vision alignment across the entire business. This approach ensures we stay focused, transparent and consistent in delivering results for our customers.

IT-Training
Developing Our People At All Times

Every member of our team follows a personalised training and development plan to ensure continual growth and improvement. It’s how we keep our knowledge sharp and our service at the highest standard possible.

ESG
Making The World A Better Place

At The HBP Group, we have taken the Microsoft Partner Pledge and are committed to supporting the UN's global goals. This shows our dedication to ESG. We’re building a business that makes a positive impact—now and for the future.

97-Staff-Retention
97% Staff Retention Rate At The HBP Group

With a 97% staff retention rate, we not only attract great people—we keep them. This stability means our clients enjoy long-term relationships with trusted experts who know their systems inside and out.

Experience
Customers
Employees
Locations-1

 

IT-Implementation-Process

OUR PROCESS

Your IT Support. Delivered with Confidence.

Switching IT providers or upgrading your infrastructure can feel like a risk—but with the right partner, it’s a smooth and strategic move.

With over 30 years of experience and a proven approach, The HBP Group ensures that every IT project and support transition is delivered securely, efficiently, and with total confidence. Whether you’re migrating systems, enhancing your infrastructure, or moving to a new IT support provider, we make the process seamless.

We start by understanding your business, your IT setup and your goals.

We start by taking a deep dive into your current IT setup, how it supports your team, where it's falling short, and what your future goals are. We speak with key stakeholders, audit your infrastructure, and uncover inefficiencies or risks that may be holding your business back.

Then we use this insight to design a tailored IT improvement plan, showing you exactly how our recommended solutions will stabilise your systems and support your growth before you make any commitment.

At this early stage, you'll meet some of our experts who will guide your journey from day one...

Darren

Darren J

IT Consultant

Darren has been with The HBP Group for over 10 years and brings more than 15 years of IT experience to the team.

Before joining HBP, Darren managed a large-scale data centre in a hands-on technical role, giving him deep insight into infrastructure, networks, and business-critical systems. Today, he uses that experience as a Business IT Consultant—helping organisations stabilise their IT, eliminate bottlenecks, and plan with confidence.

James

James R

IT Consultant

James brings over 30 years of experience in the IT industry, with a career spanning both technical and consultancy roles.

His deep technical background, combined with a strategic mindset, makes him a trusted advisor to businesses looking to transform their IT into a growth enabler. James thrives on working closely with customers to align their technology with their long-term goals—whether that’s solving today’s challenges or planning tomorrow’s opportunities.

Rich

Rich B

Modern Workplace Consultant

Rich specialises in the Modern Workplace, helping businesses embrace Microsoft’s cloud solutions to work smarter and more efficiently.

With a focus on Microsoft 365, Teams, and cloud-based collaboration tools, Rich works closely with organisations to plan seamless transitions to the cloud. He’s passionate about uncovering automation opportunities and streamlining day-to-day processes to boost productivity and reduce manual effort.

Making the Move to Better IT Support.

Changing your IT provider can feel like a big step, but with the right approach, it’s a smooth and stress-free process. Our proven transition framework takes you from onboarding to fully supported with clear steps, minimal downtime, and full transparency throughout.

With decades of experience and a dedicated team guiding the way, we make sure your support handover is efficient, secure, and aligned with your business needs, so you see results from day one.

During your onboarding, you’ll work with a dedicated Project Manager and meet some of the management and leadership team who will be behind your ongoing success...

Diana-1

Diana H

IT Service Desk Manager

Diana is our IT Service Desk Manager and brings valuable experience from working with several leading MSPs across the UK.

She now leads our support team at The HBP Group, ensuring the day-to-day operations run smoothly and efficiently. With a strong focus on service quality and speed, Diana makes sure our customers get fast, reliable fixes, keeping downtime to a minimum and satisfaction high.

Danny-1

Danny P

Senior IT Engineer

Danny has been with The HBP Group for over 13 years.

Alongside his team, he plays a key role in delivering IT projects, ensuring customer networks are configured correctly and upgrades are implemented to the highest standards. Known for his attention to detail and commitment to quality, Danny takes pride in setting systems up right the first time.

Tony-Pearson

Tony P

Chief of Service Delivery

As Chief of Service Delivery, Tony is responsible for ensuring that every single one of our customers is delighted with our service.

Tony works closely with both our service departments and our account management team to make sure that we provide regular feedback about our own performance as well as offering advice and guidance on future improvements customers can make.

HBP Systems - April 2024-273-1

Expert IT Support Backed by Practical Experience.

Our support team isn’t just friendly, they’re highly trained experts with deep knowledge of Microsoft technologies and years of real-world IT experience.

You'll benefit from unlimited support, regular training opportunities, and access to expert-led content like webinars, how-to guides, and best-practice resources. Whether it's day-to-day questions or deeper guidance, we're always here to help your team get more from your IT systems.

Below are just a few examples of the valuable content our IT support team creates to keep your business informed and empowered...

What is the Microsoft Modern Workplace

What Is the Microsoft Modern Workplace? (And How Can It Help)

The Microsoft Modern Workplace is a set of tools and solutions. It aims to boost teamwork, productivity, and decision-making.

What Is a Microsoft Secure Score

What Is A Microsoft Secure Score? (And How to Improve It)

A Microsoft Secure Score is a measurement of your organisation’s security position across Microsoft 365.

Why Strong Passwords Are Important

Why Strong Passwords Are Important (and how to create them)

Strong passwords are essential because they protect your systems, sensitive data and user accounts from unauthorised access.

Our Clients' Experiences in Their Own Words

"Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business."

betteryou
Judi Everatt

Finance and IT Director

"Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and head space to grow the organisation both organically and via acquisition."

gch
Jason Cicero

Group CFO

"HBP’s solutions have saved us 28 hours per week, significantly improving our operational efficiency and allowing us to focus on growing our business." 

BOC
Stef Northfield

General Manager

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

Andel-Ltd
Willem Lewis

Operations Director

“I’ve gone from a small team of 20 users to managing IT for 450 users, and we’re ready to add more. The HBP Group has allowed us to stay ahead of the curve, so we’re not playing catch-up with our technology.”

rgfluidpower
Mick Pike

IT Director

"We believe HBP will support the growth of our business long term. We had to have the confidence that HBP could support us and support us long term, plus support us in the growth of our business to handle any IT projects that we had."

AP-Robinson
Andrew Robinson

Managing Partner

"As we we’re growing as a company, we thought it was about time we had a serious well known partner that could deliver."

kexgill-logo
Richard Stott

Managing Director

"Through the whole process and leading up to the implementation was very easy, we felt comfortable once we’d visited the site, I could see the teams there, I could see the people and I could understand how your service would fit with our business."

Thornbridge
Simon Walkden

Chief Operating Officer

“Having approached a few different companies, The HBP Group was the first one that offered to come to site, that really seemed to take the time to understand how CCLG works and what we needed from an IT solution.”

CCLG
Ashley Gamble

Chief Executive

Frequently Asked Questions

Do you support businesses specifically in Northampton?

Yes. We regularly work with organisations across Northamptonshire, offering remote and on-site support with engineers who understand the local business environment.

How quickly can your team respond to issues in Northampton?

We respond to critical issues in under 15 minutes, with many resolved remotely within an hour. On-site support in Northampton is usually available the same day.

What types of Northampton businesses do you support?

We work with a range of sectors in Northampton, including logistics, manufacturing, financial services, and B2B firms. Our support packages are tailored by industry and team size.

Can you replace our existing IT provider?

Yes. We have a proven 30-day transition process that includes technical audits, system handover, and staff onboarding—ensuring zero disruption during the switch.

Do you offer hybrid and cloud support in Northampton?

Definitely. We help companies in Northampton migrate to Microsoft 365, adopt cloud-based workflows, and enable secure, productive hybrid working setups.

How are your services different from other IT providers?

We don’t just react to problems—we prevent them. Our proven framework means we fix what’s broken, train your team, and create a plan for future success.