IT Support Peterborough

Proactive IT Support That Keeps Your Business Productive

For SMEs in Peterborough with around 10–250 employees, that expect IT to make working easier - not become another source of frustration. Whether your current provider is slow to respond, repeatedly treats the same issues or offers little guidance for the future, our IT support in Peterborough helps protect productive time and ensures your technology supports the needs of the wider business.

25-min average response

97% first-time fix

Call Us: 01482 423910

info@thehbpgroup.co.uk

Request An IT Consultation

We'll be in touch within 1 working day to book in a 45-minute consultation with one of our IT experts - you'll come away with clear idea of how we'll improve your IT support.

✓ Supporting 10,000+ users across 650+ business environments

Poor IT Support Costs You More Than The Monthly Fee

Your support fee is only part of the picture. Slow assistance, recurring faults and unsuitable technology can quietly reduce productivity, interrupt operations and leave you uncertain about where to invest next. When IT support remains reactive, the impact reaches far beyond the helpdesk.

Problems Keep Coming Back

Resolving the immediate symptom may close a ticket, but it does not stop the issue from returning. Without proper investigation, the same problems continue to interrupt your people and consume time that should be spent elsewhere.

Slow Support Steals Productive Time

When employees cannot get help quickly, work slows or stops altogether. Longer waits create avoidable delays, increase frustration and take productive hours away from the tasks that keep the business moving.

Outdated Technology Makes Work Harder

Legacy systems, ageing devices and infrastructure that no longer suits the business can affect performance, security and reliability. The challenge is often not recognising that something needs to change, but knowing which improvements will make the greatest difference.

IT Decisions Lack Strategic Direction

A reactive provider focuses on current problems without helping you prepare for future needs. That leaves important decisions until the last minute, makes technology spending harder to plan and limits opportunities to improve efficiency or support wider business goals.

What Better IT Support Brings to Your Peterborough Business

Less Downtime. Better Decisions. IT That Moves You Forward.

Better IT support should improve more than response times. It should reduce repeat disruption, protect productive time and give you greater confidence in the technology decisions ahead. Your people can focus on their work while your IT becomes more reliable, resilient and better aligned with the business.

More Time for Productive Work

Fewer interruptions allow your people to stay focused on the work that drives the business forward.

More Confidence in IT Support

Clearer advice helps you prioritise improvements and make technology decisions with greater certainty.

Ready for What Comes Next

A stronger IT foundation helps you improve efficiency, reduce risk and prepare for future change.

Traditional IT Support vs Managed IT Services: What’s the Difference?

Traditional break/fix IT reacts when something goes wrong. Managed IT services prevent problems before they disrupt your business. This comparison shows how a structured, proactive approach reduces downtime, prevents recurring issues and delivers long-term stability and accountability.

Traditional IT Support (Break/Fix)

8 /month

Managed IT Services
(The HBP Group)

8 /month

Traditional IT Support (Break/Fix)

Managed IT Services
(The HBP Group)

Feature / Outcome

Approach

Reactive

Proactive + reactive

Focus

Fix what’s broken

Prevent issues + improve IT

Downtime

Often recurring

Reduced through prevention

Repeat issues

Common

Root-cause fixes

Monitoring

Minimal / none

Included

Patching & maintenance

Ad-hoc

Included

Cyber security

Basic / add-on

Built into service

Strategy & roadmap

Not included

Included

Reporting

Limited

Regular reporting

Cost

Variable / unpredictable

Predictable monthly

Business alignment

Limited

Aligned to goals

Best for

Simple / low dependency

Growth + stability needs

Security You Can Measure — A 70+ Microsoft Secure Score

For organisations in Hull, security isn’t just a feature — it’s a foundation. We manage customer environments to achieve and maintain a Microsoft Secure Score of 70 or above, significantly higher than the UK average of around 50.

By applying defined security baselines, continuous monitoring and proactive configuration management, we help protect identities, devices and collaboration tools — ensuring your IT environment remains secure.

Book a Free IT Review

Download Brochure

Dependable IT Support That Gets People Back to Work

Your employees should not lose productive time waiting for answers when technology lets them down. They can contact our service desk directly for responsive remote and on-site support, with defined service levels, clear accountability and a 97% first-time fix rate.

Fast Responses When Work Stops: Priority 1 business-critical incidents receive a guaranteed response within 15 minutes.

Familiar People Who Understand Your Setup: A dedicated POD builds knowledge of your users, systems and business priorities.

Help Across Every Working Location: Support is available for office-based employees, remote users and teams operating across multiple sites.

Book An IT Consultation

Why Peterborough Businesses Choose The HBP Group

The People, Processes and Expertise Behind Better IT

Dependable IT takes more than technical knowledge. It requires experienced people, disciplined ways of working and a clear understanding of what good looks like. After more than 30 years supporting 10,000+ users across 650+ business environments, we bring that depth to your business - helping your people remain productive, your decisions become clearer and your technology keep pace with changing needs.

Support From a Familiar Team

Your users are supported by a dedicated POD that develops a detailed knowledge of your people, systems and priorities. Each POD is overseen by an experienced technical lead, with defined service levels and clear routes for escalating more complex issues.

This gives you the continuity of dealing with people who understand your environment, while retaining access to the expertise of our wider team. Every request has clear ownership, which means your people receive a consistent support experience.

25 min avg. response · 1 hr avg. resolution · 97% first-time fix

A Continuously Improving Service

Your IT support should become better over time, not remain unchanged. We gather honest feedback through customer satisfaction and effort scores, while reviewing ticket patterns, recurring issues and areas where your experience could improve.

Quarterly service reviews turn that information into clear actions. You can see what trends we have identified, what changes are being made and how we are working to improve the support your business receives.

CSAT & CES feedback · Ticket trend analysis · Qrtly Meetings

Clear Priorities for the Future

Technology decisions should not arrive as unexpected projects, urgent replacements or unplanned costs. Our structured Stabilise, Adopt and Enable process provides a clear route from creating a secure, reliable foundation to improving productivity and preparing for future requirements.

By maintaining consistent technology baselines, we can turn risks, ageing systems and improvement opportunities into a prioritised roadmap. You can understand what needs attention now, what can wait and where investment could deliver the most value.

Structured roadmap · Maintained IT baselines

Proven Skills, High Standards

The reliability of your IT depends on the knowledge, experience and standards behind it. Your business is supported by a highly trained team with experience across more than 650 environments and 10,000 users.

We have worked with Microsoft for more than 25 years and held its highest partner status for over 19 years. Our Microsoft Solutions Partner accreditations, ISO 27001 certification and Cyber Essentials Plus certification offer independent assurance that our advice is informed by recognised technical and security standards.

30+ years in business · 10,000+ users · 650+ environments

A P Robinson Customer Story

What a Better IT Partnership Looks Like in Practice

A P Robinson wanted an IT partner that could offer more than day-to-day technical support. With ambitious plans for the years ahead, the firm needed a team that understood its wider goals, could improve its technology foundations and had the expertise to deliver future IT projects.

The HBP Group helped improve the firm’s support, infrastructure and cyber security, giving A P Robinson greater confidence in the systems it relies on and a clearer partnership for whatever comes next.

Process for Switching Your IT Support in Peterborough

Switch IT Provider Without Creating More Disruption

Moving away from an existing provider can feel complicated. The HBP Group takes responsibility for understanding your environment, planning the transition and managing the technical transfer - ensuring your business remain operational throughout the change.

1. We Define What Must Improve, Together

The process begins with your current experience. We explore the support problems affecting your people, the outcomes you expect from a new provider and any priorities that need to be considered during the move.

2. We Complete Technical Discovery

Our specialists carry out a detailed review of your users, sites, systems, infrastructure, security and support setup. This gives us the information needed to take responsibility confidently and exposes any missing access or documentation early.

3. We Agree A Changeover Plan

You receive a comprehensive plan explaining the key stages, responsibilities, communications and proposed timings. It also makes clear what information is required from the outgoing provider and when your involvement will be needed.

4. We Take Ownership of the Transfer

The HBP Group coordinates the movement of system access, records and technical knowledge. We manage outstanding dependencies and keep the process progressing, rather than expecting your team to act as the link between providers.

5. Your New IT Support Goes Live

Once the essential access, knowledge and support processes are in place, your people can begin contacting The HBP Group for day-to-day help. We stay close throughout the early stages, resolve any remaining gaps quickly and make sure everyone knows where to go when they need support.

Our immediate priority is to give your people a reliable service and restore confidence in the support they receive. Longer-term technology improvements can be considered afterwards, based on your priorities, budget and preferred pace.

IT Support Peterborough Pricing

IT Support Packages Built Around Your Needs

You should be able to understand the cost of your IT support before entering a sales process. Our managed support starts from £41.67 per user, per month, giving you a clear starting point and transparent package options for your business.

elevate Assist

For In-House IT Teams

£275 per user, per year

Designed to support organisations with an in-house IT team or manager.
Support for servers and core infrastructure.
NOC services for servers and core infrastructure.
Up to 25 days holiday cover including end-user support.
Minimum 25 users

Book an IT consultation

elevate Essentials

Fully Managed IT Support

£500 per user, per year

Designed for organisations without any internal IT resource.
Support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
New user device set up included.
Minimum 10 users

Book an IT consultation

elevate Infinity

Managed IT Support & Projects

£800 per user, per year

Designed for business who want to drive growth and efficiency.
Support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
Unlimited projects from our elevate Infinity project packs.
Minimum 25 users

Book an IT consultation

ABOUT US

Local Support, Backed by 30+ Years of IT Expertise

Choosing an IT partner means trusting them with the systems your people depend on every day. You need local accountability, but also the scale and specialist depth to deal with complex issues, security risks and future change. The HBP Group gives you both.

From our Peterborough office, you are supported by a wider team that gives you access to the right expertise as your needs evolve, without losing the familiar relationships and clear ownership that make support feel personal.

Local Support, Backed by Real Scale

With a team based in Peterborough and specialist expertise across five UK offices, you get the familiarity of a local partner without being limited by the resources of a small provider.

For more than 30 years, we’ve supported organisations with increasingly complex technology needs. Today, we support over 10,000 users across 650+ business environments, giving you access to the depth, experience and capacity to support your business as its needs change.

Proven Expertise and Trusted Standards

Your IT partner should be able to demonstrate more than technical knowledge. You need confidence that its advice, systems and security practices meet recognised standards.

We’ve been a Microsoft partner for over 25 years and have held Microsoft’s highest partner status for more than 19 years. As a Microsoft Solutions Partner, ISO 27001-certified business and Cyber Essentials Plus-certified provider, we bring proven expertise and robust standards to the technology your business depends on.

Familiar People Who Know Your Business

With a 97% staff retention rate, you are more likely to build lasting relationships with people who understand your systems, users and priorities. That continuity preserves knowledge, reduces repeated explanations and gives your people a more consistent support experience over time.

Developing Our People At All Times IT Support Hull

Continuous Learning. Better Advice.

Every member of our team follows a personalised development plan, supported by ongoing technical training and knowledge sharing. As technology, security risks and best practice evolve, so does our expertise - giving you support and recommendations based on what works now, not what worked 5 years ago.

An Award-Winning Team Behind Your Support

We are recognised by Best Companies as a leading UK employer. That matters because the quality of your support depends on those delivering it. By creating a supportive, high-performing workplace, we attract and retain people who take pride in solving problems well and delivering a better customer experience.

A Culture Built Around Customers

Our commitment to creating WOW moments (the ones that make you go "WOW") encourages our people to look beyond the immediate task and ask what would make the experience better for you. That could mean clearer communication, spotting an issue before it grows or taking extra ownership to keep work moving.

Clear Ownership at Every Level

We operate using the Entrepreneurial Operating System (EOS) (from the book "Traction"!), providing structure, accountability and alignment across the business. For you, that means issues have an owner, decisions are less likely to drift and the service you receive is backed by a business structured to follow through.

A Responsible Long-Term Partner

Through the Microsoft Partner Pledge and our support for the UN’s global goals, we create a positive impact on our people, communities and environment. For organisations with ESG commitments or supplier standards, this provides added confidence that your IT partner takes its wider responsibilities seriously.

The HBP Group (Peterborough)

Our Peterborough office is home to Kamarin Computers Ltd, part of The HBP Group.

01482 423910
info@thehbpgroup.co.uk  
12 The Metro Centre, Welbeck Way, Woodston, Peterborough, Cambridgeshire, PE2 7UH

Are you based in Peterborough, and can you provide on-site support?

Yes. Our Peterborough office is based at The Metro Centre in Woodston and supports businesses across Peterborough and the surrounding area. Most support requests can be handled remotely for speed, while our engineers are available to visit your site when needed. You get the accessibility of a local team alongside the wider capability and specialist knowledge of The HBP Group.

What size and type of businesses do you support?

We are best suited to small and medium-sized businesses, typically with around 10–250 employees, including organisations with multiple sites, remote or hybrid teams and no dedicated IT manager. We support businesses across sectors including manufacturing, engineering, professional services and retail, adapting the service around your users, systems and internal resources rather than expecting you to fit a rigid model.

How will your IT support be different from our current provider?

You receive more than a helpdesk that waits for something to break. A dedicated POD builds familiarity with your business, while defined service levels, clear escalation routes and proactive monitoring help keep support accountable. We also review recurring issues and future priorities so your IT can improve over time. Our current service results include a 25-minute average response time, one-hour average resolution time and 97% first-time fix rate.

What should we expect when changing IT provider?

We begin by understanding what is not working and completing a technical survey of your current environment. From there, we agree a clear transition plan and coordinate the transfer of access, documentation and technical knowledge with your existing provider. You will know what is happening, what we need from you and when your new support will begin. Our priority is to move your day-to-day support safely and practically, with minimal disruption to your people.

How quickly will you respond when our people need IT support?

We prioritise every request according to its impact on your business, with clear response commitments and fix targets:

Priority 1: 15-minute guaranteed response, 4-hour fix target
Priority 2: 30-minute guaranteed response, 8-hour fix target
Priority 3: 1-hour guaranteed response, 2-day fix target
Priority 4: 2-hour guaranteed response, 3-day fix target

A complete outage or business-critical issue receives the fastest attention, while lower-priority requests are managed within clearly defined timescales. Across our support service, we currently average a 25-minute response time, a one-hour resolution time and a 97% first-time fix rate.

Your service agreement clearly explains how issues are prioritised, when you can expect a response and how each request will be escalated—so your people are never left wondering what happens next.

How much will IT support cost and will we need to replace everything?

Our fully managed IT support starts from £41.67 per user, per month, equivalent to £500 per user annually. Enhanced security services and project work may affect the total, but your proposal will clearly explain what is included and where additional costs could apply.

You will not be expected to replace your entire technology environment simply to move your support. We will explain any risks, separate urgent priorities from longer-term improvements and set out future requirements, costs and timescales clearly before decisions are made.

What happens after I request a consultation?

We will contact you within one working day to arrange a 45-minute consultation with one of our IT experts. You do not need to prepare a technical specification: we will discuss your current support, the problems affecting your business and what you need from a new partner. You will come away with a clearer understanding of where your IT support could improve and whether The HBP Group is the right fit for your business.

Ready to Improve Your IT Support?

Get a Clearer Plan for Better IT Support

Tell us what is not working with your IT today. We’ll contact you within one working day to arrange a 45-minute consultation with one of our IT experts, where we’ll explore your current challenges, what you need from a new provider and how your support could be improved.

No technical preparation required
A focused 45-minute conversation
No obligation to change provider

Peterborough-based, backed by 30+ years’ experience and a team supporting
more than 10,000 users.

IT Support Peterborough

Proactive IT Support That Keeps Your Business Productive

Request An IT Consultation

Poor IT Support Costs You More Than The Monthly Fee

Problems Keep Coming Back

Slow Support Steals Productive Time

Outdated Technology Makes Work Harder

IT Decisions Lack Strategic Direction

What Better IT Support Brings to Your Peterborough Business

Less Downtime. Better Decisions. IT That Moves You Forward.

More Time for Productive Work

More Confidence in IT Support

Ready for What Comes Next

Traditional IT Support vs Managed IT Services: What’s the Difference?

Traditional IT Support (Break/Fix)

Managed IT Services (The HBP Group)

Feature / Outcome

Security You Can Measure — A 70+ Microsoft Secure Score

What's Included In Our IT Support in Peterborough

Dependable IT Support That Gets People Back to Work

Why Peterborough Businesses Choose The HBP Group

The People, Processes and Expertise Behind Better IT

Support From a Familiar Team

A Continuously Improving Service

Clear Priorities for the Future

Proven Skills, High Standards

A P Robinson Customer Story

What a Better IT Partnership Looks Like in Practice

Process for Switching Your IT Support in Peterborough

Switch IT Provider Without Creating More Disruption

1. We Define What Must Improve, Together

2. We Complete Technical Discovery

3. We Agree A Changeover Plan

4. We Take Ownership of the Transfer

5. Your New IT Support Goes Live

A Clear Route Beyond Day-to-Day Support

IT Support Peterborough Pricing

IT Support Packages Built Around Your Needs

elevate Assist

For In-House IT Teams

£275 per user, per year

elevate Essentials

Fully Managed IT Support

£500 per user, per year

elevate Infinity

Managed IT Support & Projects

£800 per user, per year

ABOUT US

Local Support, Backed by 30+ Years of IT Expertise

Local Support, Backed by Real Scale

Proven Expertise and Trusted Standards

Familiar People Who Know Your Business

Continuous Learning. Better Advice.

An Award-Winning Team Behind Your Support

A Culture Built Around Customers

Clear Ownership at Every Level

A Responsible Long-Term Partner

Proudly Based in Peterborough.Supporting Organisations Nationwide.

IT Support Peterborough - Frequently Asked Questions

Are you based in Peterborough, and can you provide on-site support?

What size and type of businesses do you support?

How will your IT support be different from our current provider?

What should we expect when changing IT provider?

How quickly will you respond when our people need IT support?

How much will IT support cost and will we need to replace everything?

What happens after I request a consultation?

Ready to Improve Your IT Support?

Get a Clearer Plan for Better IT Support

Request Your IT Consultation

Managed IT Services
(The HBP Group)

Proudly Based in Peterborough.
Supporting Organisations Nationwide.