BUSINESS CENTRAL SUPPORT

Name: Business Central Support
Brand: Microsoft Dynamics 365 Business Central

Business Central Support Built for the Long Term

Get expert Microsoft Dynamics 365 Business Central support built for life after go-live. Whether you’re planning ahead, post-implementation, or reviewing your current support, we’ll help you stabilise, optimise and get more long-term value from Business Central.

The HBP Group has been a Microsoft partner for 25+ years, has held Microsoft’s highest partner status for 19+ years, and is a Microsoft Solutions Partner for Business Applications and Modern Work — with UK-based, AAT-accredited ERP teams and a 97% customer retention rate.

Call Us: 01482 423910

info@thehbpgroup.co.uk

Talk To A Business Central Support Specialist

We'll be in touch within 1 working day to book in a suitable time to meet with one of our ERP experts.

Is Changing Business Central Support the Right Move?

If your Business Central support doesn’t feel consistent, it’s usually not because the system is “bad”, it’s because support isn’t structured around ownership, finance understanding and long-term reliability.

Many organisations reach a point where they’re spending too much time chasing answers, repeating context or working around the same issues. When that happens, changing support partner can be the most practical step you can take — as long as the transition is handled properly.

At The HBP Group, we support Business Central systems both post-implementation and as part of a structured support transition, designed to protect continuity, preserve system knowledge and keep day-to-day operations running smoothly.

How We Take Over Business Central Support

Taking over support for an existing Business Central system doesn’t need to be disruptive — but it does need to be structured.

Our takeover process is designed to ensure we understand your environment properly, identify risks early, and make sure your users know exactly how to get support from day one. The goal is a smooth transition, clear ownership, and support that improves over time — not a reset.

Our Business Central Support Takeover Process

1) Support Deep Dive

We start by reviewing your Business Central setup, current pain points, and how the system is being used across finance and operations — including any integrations, reporting requirements and key workflows.

2) Clear Scope and Support Plan

Before any operational engagement, we define what success looks like. This gives you clarity on your support, expected outcomes and costs upfront.

3) Structured Onboarding and Handover

You’ll be introduced to the people who will support your system day to day. We ensure your environment is documented properly, knowledge is captured and responsibilities are clear — internally and for your team.

4) Go-Live Into "Hypercare" Support

Once onboarding is complete, you move into our Hypercare support phase, with access to a dedicated consultant, before BAU support. Clear processes, consistent ownership, and a team that understands both your system and your business.

See Our ERP Support Takeover Process

Want to know more? Download the Why Choose Us Brochure

Find out more about The HBP Group and our Business Central support by downloading the brochure in PDF format.

Download Brochure

35+ Years in ERP

We’ve delivered and supported ERP systems for over 35 years, bringing proven structure and experience to every Business Central environment we support.

300+ ERP Systems Implemented

We’ve implemented over 300 ERP systems, giving us the depth to handle complexity, integrations, and long-standing environments safely.

25+ Years as a Microsoft Partner

We’ve been a Microsoft partner for 25+ years and held Microsoft’s highest partner status for 19+ years, proving long-term credibility with the platform.

AAT-Accredited ERP Specialists

Our UK-based Business Central teams are AAT-accredited, so you’re supported by ERP specialists who understand financial and reporting controls.

Stabilise, Adopt, Enable

Our support approach is built to stabilise early, drive adoption across users, and enable your business to get more long-term value from Business Central.

12-Week "Hypercare" Built In

Our 12-week Hypercare model includes guaranteed one-to-one consultant time and check-ins, helping reduce early issues and support tickets by 30%.

Reporting is 3x Faster

“We’re only seven months in, but already the difference is huge. People are happier, the information is trusted, and we’re moving faster than ever before.”

Charles Benn

Finance Business Partner

Cut Costs by 20%

"You absolutely went the extra mile. You understood our limitations and worked with us brilliantly. We’re doing so much more now - there’s far less jumping between tools."

Steve Ellen

Director of Finance

True Project Accounting

"We needed a system that could handle real project accounting. We’re really empowered now. It’s working, and we’re getting more and more out of it."

Mandy Eriksen

Finance Director

How does Business Central support work at The HBP Group?

Business Central support at The HBP Group is delivered by UK-based ERP specialists who understand both the system and finance processes. We support day-to-day issues, configuration queries, reporting, and user guidance — while also helping customers optimise Business Central over time, not just “keep it running”. Our approach is structured, documented, and designed for long-term continuity.

Can you support a Business Central system you didn’t implement?

Yes. The HBP Group regularly takes over Business Central support for systems implemented by other partners. We start with a structured deep dive into your environment, including extensions, integrations, reporting, and current pain points, then onboard your account properly so support is stable from day one.

Who will be supporting our Business Central system day to day?

You’ll be supported by a UK-based team of Business Central ERP specialists. Our teams are AAT-accredited, meaning they understand accounting workflows, reporting and financial controls — which is critical for supporting Business Central effectively in real-world finance environments.

What’s included in Business Central support?

Business Central support typically includes issue resolution, configuration guidance, user support, reporting assistance, and ongoing optimisation. It can also include support for extensions and integrations, depending on scope. The HBP Group defines support coverage clearly upfront, so you know exactly what’s included.

How is Business Central support scoped and priced?

Support is scoped based on the size and complexity of your Business Central environment — including user numbers, modules, entities, extensions, integrations, and how the system is used day to day. The HBP Group provides a clear support scope and plan before operational engagement, so pricing is transparent and aligned to your real environment.

Do you provide Hypercare after go-live - and what is it?

Yes. The HBP Group includes a structured 12-week Hypercare model designed to bridge the gap between implementation and business-as-usual support. It includes guaranteed one-to-one consultant time in the early weeks, structured check-ins as you transition into support, and a smoother move into BAU — typically leading to faster adoption and around a 30% reduction in support tickets.

How is your team different from other Business Central partners?

The HBP Group’s support team is unique in both skill and approach. Every member is Microsoft-certified and AAT-accredited, meaning they understand not just how Business Central works, but also how finance teams think. That combination of technical and accounting expertise ensures problems are solved faster and more accurately.

We’re also the only UK partner to include a structured Hypercare programme as part of our support model — a proven 12-week framework that reduces go-live issues by 30% and helps users get productive three times faster. Where other partners stop at go-live, we stay hands-on to ensure your system, team, and processes are fully embedded and performing at their best.

How quickly can you take over Business Central support?

Timelines vary depending on the complexity of your system, but most Business Central takeovers can begin quickly once the deep dive and onboarding are completed. The key is ensuring the takeover is done safely — capturing knowledge early, reviewing extensions and integrations, and introducing your users to the support process clearly.

Why choose The HBP Group over other Business Central partners?

The HBP Group combines long-term Microsoft credibility with deep ERP delivery experience. We’ve been a Microsoft partner for 25+ years, implemented 300+ ERP systems, and support customers with AAT-accredited teams and a 97% customer retention rate. Our support is built around stability, adoption, and long-term value — not just ticket resolution.

What’s the next step if we want to discuss Business Central support?

The next step is a short conversation to understand your Business Central environment and what you need from support — whether you’re post-implementation, planning ahead, or considering a change in partner. The HBP Group will respond within 1 working day and recommend the right next step based on your system and priorities.