Business Central Support

Business Central Support That Cuts Issues by 30%

With 30+ years of ERP experience, The HBP Group delivers expert Dynamics 365 Business Central Support for organisations that expect more than a helpdesk. Our UK-based specialists provide fast issue resolution and tailored consultancy through our proven 12-week Hypercare programme, cutting go-live issues by 30% and boosting user adoption by 3× in the first month.

Whether you’re implementing Business Central or switching providers, we keep your system optimised and your people confident.

30+ Years Supporting SMEs

97% Customer Satisfaction

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We'll be in touch within 1 working day to book in a suitable time to meet with one of our Dynamics experts.

No One Else Does Business Central Support Like This — Meet Hypercare

Built from decades of ERP experience, our 12-week Hypercare process reduces go-live issues by 30%, increases adoption speed by 3×, and delivers the stability and control most partners can only promise.

It bridges the critical gap between implementation and business-as-usual support, and ensures your Business Central launch is smooth, stable and stress-free.

Weeks 1–4: User Empowerment

Weekly ½-Day with Your Consultant
For your first month, you’ll work directly with a named ERP consultant — not a helpdesk queue. You get fast answers from someone who already understands your system and goals, reducing downtime from day one.

Live Q&A and Focused Training
Interactive sessions tackle real user challenges and refine your workflows in real time. Users learn faster, gain confidence quickly, and log fewer support tickets.

Setup Handover and System Review
We verify configuration, permissions and data integrity before they cause problems. Your Business Central environment runs smoothly, securely and exactly as designed.

Weeks 5–12: Guidance & Stability

Bi-Weekly Check-Ins with Support Technicians
As you transition into daily use, our support team takes over — maintaining momentum with regular catch-ups focused on usage optimisation and configuration refinement.

Usage & Configuration Assistance
We analyse how your team interacts with Business Central and suggest quick wins to improve speed, accuracy and reporting efficiency.

Ticket Management and Performance Tracking
Every issue raised is tracked, reviewed and analysed for root causes, not just quick fixes.

Go-Live Confidence and BAU Transition
At the end of 12 weeks, you move seamlessly into Business-as-Usual support — fully confident in your system and your team’s ability to use it.

Want to know more? Download the Why Choose Us Brochure

Find out more about The HBP Group and our Business Central support by downloading the brochure in PDF format.

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Step 1: Consultation

We start with a one-to-one review of your Business Central setup, licensing and service levels. This helps us pinpoint where your current support falls short and how we can quickly add value.

Step 2: Audit

Our ERP specialists run a technical and functional audit of your system, integrations and data. You get a clear health check highlighting risks, inefficiencies and areas to improve performance.

Step 3: Migration

We handle the entire handover, including documentation and access setup. Your system stays live, your users supported and your data protected from start to finish.

Step 4: Expert Support

After onboarding, our dedicated team takes over, managing tickets, updates and system performance. You move straight into stable, ongoing support with complete confidence and no disruption.

Why Choose The HBP Group for Business Central Support

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Microsoft Solutions Partner

As a certified Microsoft Solutions Partner, we’re trusted to deliver industry-leading Dynamics 365 Business Central support.

That means you gain direct access to Microsoft’s latest innovations, escalation channels and proven best practices — ensuring your system always runs at peak performance and remains fully compliant.

AAT-Accredited Support Team

Our support team isn’t just technically trained — they’re AAT-accredited, meaning they understand accounting principles, reporting logic and financial workflows inside and out.

When you raise a query about reconciliations, journals, or month-end processes, you’re speaking to someone who truly understands why it matters — not just how to fix it. This blend of accounting insight and technical skill means faster resolutions.

Proven Hypercare Success

Our structured 12-week Hypercare programme reduces go-live issues by 30% and improves user adoption by 3× in the first month.

Your system runs smoothly from day one, your users gain confidence faster and your team avoids the post-launch chaos that plagues most ERP implementations.

Industry-Specific ERP Knowledge

We’ve deployed and supported Business Central across manufacturing, engineering, distribution, charities, professional services and more!

We understand your industry’s processes, reporting challenges and automation needs — so support is always relevant, not generic.

97% Customer Satisfaction

With hundreds of support tickets resolved each year and a 97% satisfaction score, we don’t just fix issues — we build long-term partnerships.

You can rely on consistent, high-quality support from people who care about your business outcomes, not just closing cases.

UK-Based Support — No Outsourcing

Our entire ERP support and consultancy team is based in the UK, working hand-in-hand with your business.

You get quick, clear communication and local accountability — no time zones, no hand-offs, no waiting days for answers.

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

Willem

Operations Director, Environmental Consultancy

“Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and headspace to grow the organisation."

Jason

Group CFO, Acquisition Group

“The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company."

Stef

General Manager, Security Consultants

"As well as being friendly, helpful and courteous, they work quickly, and speed is important to us. We have to have our systems up and running all the time."

Andrew

Managing Partner, Chartered Accountants

"Moving to the cloud has been great. It’s a much more efficient, modern way of working. More flexibility, the ability to work remotely."

Ashley

CEO, Charity

“The new system we got in from HBP, I think will really accelerate our growth. It's revolutionised the way we work."

Dave

Managing Director, Recruitment Bureau

“Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.”

Judi

Finance & IT Director, Supplement Company

What Does Business Central Support Look Like?

Typical Business Central Support Services include helpdesk support, issue resolution, user management, updates, and system enhancements. At The HBP Group, we also include account management and ongoing improvement to ensure your ERP continues to evolve with your business.

Typical services include:

Day-to-day system management: Keeping your ERP stable and optimised.
Enhancements & updates: Implementing Microsoft’s monthly updates securely.
User support & training: Helping your team use Business Central effectively.
Customisation & development: Tailoring Business Central to your workflows.
Data migration & integration: Connecting Business Central with other tools.
Reporting & analytics: Creating dashboards and insights that drive action.

Why do I need a support partner if I already have Business Central?

Even a well-implemented ERP needs ongoing care. A dedicated support partner keeps your system updated, ensures users can work efficiently and helps prevent small issues from turning into major disruptions. With The HBP Group, you also gain access to a team that understands accounting, reporting and real-world business processes — not just the software itself.

Can I move my Business Central support from another provider?

Yes. Many clients want to move to us from other partners. We handle the full transition, including auditing your system, reviewing your existing SLAs and ensuring there’s no downtime during handover. You stay fully operational while we take responsibility for your new support environment.

How quickly can I get support after switching?

Once the onboarding process is complete, your dedicated support team is active immediately. You’ll have named contacts who understand your system and can begin resolving tickets and optimisation tasks from day one.

What are your Business Central Support SLAs?

We offer a 1-hour response time and 8-hour fix times, UK-based support hours (9 am–5 pm), and guaranteed escalation paths for high-impact issues. All SLAs are transparent and measured, with performance reports available to every customer.

Do you offer support outside normal working hours?

Yes. Extended-hour and out-of-hours support can be included in your agreement if required. Many customers with multi-site or 24/7 operations benefit from this flexible coverage.

How is your team different from other Business Central partners?

The HBP Group’s support team is unique in both skill and approach. Every member is Microsoft-certified and AAT-accredited, meaning they understand not just how Business Central works, but also how finance teams think. That combination of technical and accounting expertise ensures problems are solved faster and more accurately.

We’re also the only UK partner to include a structured Hypercare programme as part of our support model — a proven 12-week framework that reduces go-live issues by 30% and helps users get productive three times faster. Where other partners stop at go-live, we stay hands-on to ensure your system, team, and processes are fully embedded and performing at their best.

How secure is my data in Business Central?

Data security is a top priority. Business Central is hosted on Microsoft's secure Azure platform, which offers robust security measures, including data encryption and regular backups, to protect your information.

What happens if Microsoft releases Business Central updates?

We manage the full update process for you in your chosen upgrade window. Our team reviews new releases, tests compatibility with your setup and schedules updates at a time that minimises disruption. This ensures you always benefit from the latest features and security improvements without risking system downtime.

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