PEGASUS OPERA 3 SUPPORT

Pegasus Opera 3 support at The HBP Group is delivered by UK-based Opera specialists who support day-to-day issues, reporting, configuration and ongoing optimisation. We’ve worked with Pegasus for 33+ years, so support is led by people who genuinely know Opera 3 — not generalist ERP technicians.

Customers can phone, email, or log tickets via our customer portal. If you call, you’ll be put straight through to our dedicated Opera 3 support team, and you can call as often as you need. We also help with training and adoption, and keep customers updated with relevant product and business updates over time.

Yes. The HBP Group regularly takes over support for existing Opera 3 systems, including environments implemented by other partners. Because Opera 3 systems often have long-standing configuration, reporting and integrations, we start with a structured deep dive so support begins with understanding and control — not trial and error.

No — as long as the transition is handled properly. The risk isn’t changing partner; the risk is a poorly managed handover where system knowledge is lost. Our Opera 3 takeovers are structured around knowledge capture, documentation and controlled onboarding, so your users experience continuity and confidence from day one.

We follow a structured process: a deep dive into the environment, clear scoping and expectations, knowledge capture, and onboarding into business-as-usual support. This reduces risk, protects continuity and ensures your Opera 3 system is supported in context from the start.

Your Opera 3 system will be supported by a dedicated UK-based team of Pegasus specialists who work with Opera environments every day. These are not general ERP engineers — they are Opera 3 experts with decades of collective product experience, supporting long-standing customer environments across the UK.

The function is overseen by Rachelle Gray, Group Software Services Director, who brings 30 years of ERP industry experience and has been with The HBP Group for 22 years, and Jo Mayfield, Software Support & Professional Services Manager, who has 22 years of ERP experience and has also been with us for 22 years.

Together, they lead structured service delivery, escalation standards, and continuous team development — ensuring your Opera 3 system is supported with accountability, continuity and genuine product expertise.

Yes. The HBP Group supports Pegasus Opera 3 environments including SQL SE. We can advise on stability, reporting, configuration, performance and long-term optimisation — particularly in established environments where system history matters.

Opera 3 support typically includes issue resolution, user support, reporting assistance, configuration guidance and ongoing optimisation. Depending on scope, we can also support connected systems, integrations and add-ons. The key is clarity — we define support coverage upfront so there’s no grey area about what’s included.

Because Opera 3 requires long-term product knowledge and continuity. The HBP Group has worked with Pegasus for 33+ years, supported some Opera 3 customers for 30+ years, and maintains a 97% customer retention rate. That depth and stability is rare — and it’s exactly what long-standing Opera 3 environments need.

The next step is a short conversation about your Opera 3 environment and what you need from support. We’ll respond within 1 working day and recommend the right next step — whether you’re reviewing your current support partner or planning ahead.