IT Support For Charities

IT Support That Helps Charities Stay Secure, Compliant and Focused on Their Mission

Fully Managed, Proactive IT Support Trusted by Not-for-Profit and Community Organisations

When IT issues disrupt charity operations, the impact is felt by staff, volunteers, and the people you support. Our fully managed IT support for charities prevents disruption through proactive monitoring, responsive support, and built-in security — keeping systems reliable, data protected, and teams focused on delivering their mission.

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info@thehbpgroup.co.uk

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Supporting Charities For Over 30 Years with Secure, Reliable IT

Managing IT across charity offices, remote teams, and community locations introduces complexity that generic IT support often isn’t built to handle. For over 30 years, we’ve supported charities and not-for-profit organisations with a structured, proactive approach that keeps systems secure, reliable, and accessible — even with limited internal IT resources.

By standardising IT across users, devices, and locations, we reduce risk, prevent recurring issues, and help charities make the most of their technology budgets, giving teams confidence that IT will support their mission rather than distract from it.

Protect Sensitive Data and Public Trust

Security & Safeguarding

We protect sensitive beneficiary, donor and organisational data through consistent security controls, secure access and proactive risk management — helping charities safeguard trust and avoid reputational harm.

IT That Supports Your Mission Long Term

Structured, Proactive Management

We manage IT with a long-term view, using structured processes and proactive oversight to reduce recurring issues, improve reliability, and ensure technology continues to support your charity’s goals as it evolves.

Support Staff and Volunteers Wherever They Work

Accessible IT for Distributed Teams

We support staff and volunteers across offices, remote locations, and community settings, ensuring secure and simple access to systems so people can focus on delivering services.

Be There When Something Goes Wrong, Quickly

Responsive Support & Recovery

When issues occur, we provide clear, responsive support and proven recovery processes to restore systems quickly, minimise disruption, and ensure charity services can continue with confidence.

Why Charities Choose Us for Managed IT Services

We support charities where secure, reliable IT is essential to safeguarding data, supporting teams, and delivering services without disruption.

Proven Experience Supporting Charities

We bring decades of experience supporting charities, understanding the need for dependable IT that works with limited internal resources and supports mission-critical services.

A Support Team That Knows Your Set Up

Our dedicated pod model assigns a consistent team of engineers to your charity, ensuring they understand your systems, users and priorities, and can provide reliable, accountable support.

Security and Safeguarding Built In

We apply consistent security baselines across users and devices, working towards a Microsoft Secure Score of 70 to reduce cyber risk and protect sensitive data.

97% First-Time Fix Rate

With a 97% first-time fix rate, most issues are resolved correctly at the first interaction, minimising disruption and keeping your charity services running smoothly.

Maintaining a 70+ Microsoft Secure Score Across Charity Environments

We maintain a minimum Microsoft Secure Score of 70 across customer environments — above the UK average of around 50 — helping reduce cyber risk across identities, devices, and Microsoft 365 used by charities and not-for-profit organisations.

This provides charities with a consistent, measurable security baseline that helps safeguard beneficiary and donor data, protect organisational trust, and reduce the risk of cyber incidents that could disrupt services.

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How We Deliver Managed IT Support for Charities

We follow a structured onboarding and support process designed to minimise disruption, protect sensitive data, and ensure charity teams can focus on delivering services without IT becoming a barrier.

Assess Your Current Setup

We begin with a structured review of your systems, users, locations, and safeguarding requirements to identify risks, constraints, and priorities before taking on day-to-day support.

Create A Safe, Reliable Baseline

We resolve inherited issues, standardise configurations, and apply consistent security controls so your environment becomes stable, secure, and ready for reliable ongoing support.

Take Over Support Without Disruption

We transition support in a controlled way, aligned to working patterns, service delivery schedules, and volunteer access needs — ensuring clear escalation and responsive help from day one.

Ongoing Support That Grows With You

Through proactive monitoring, patching, reporting, and continuous improvement, we keep systems reliable, reduce avoidable issues, and support your charity as needs evolve.

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Led by Real World IT Experience. Delivered with Confidence.

Our managed IT services are led by our Chief Service Delivery Officer, Tony Pearson, and shaped by decades of delivering reliable IT in environments where disruption isn’t an option.

That experience allows us to provide charities with secure, proactive IT support that protects sensitive data and keeps services running without unnecessary risk.

“The best managed IT service isn’t about fixing problems quickly — it’s about preventing issues before they impact the organisation.”
— Tony Pearson, Chief Service Delivery Officer

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Took The Time To Understand Our Organisation

“Having approached a few different companies, The HBP Group was the first one that offered to come to site, that really seemed to take the time to understand how CCLG works and what we needed from an IT solution.”

Ashley Gamble

Chief Executive

Modernising IT To Support Long-Term Growth

"Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business."

Judi Everatt

Finance & IT Director

Technology That Enables Better Ways Of Working

"The new system that we’ve got from HBP is really going to accelerate our growth. It’s revolutionised the way that we work."

Dave Blanchard

Managing Director

How Do You Keep Charity Services Running Without Disruption?

We keep charity services running by proactively monitoring systems, stabilising environments, and resolving issues before they affect staff, volunteers, or beneficiaries. Our focus is on prevention and continuity rather than reactive fixes.
Next step: We can review where disruption risks exist in your current setup.

How Do You Protect Sensitive Beneficiary And Donor Data?

We protect sensitive data by applying consistent security controls across access, devices, and systems, helping charities meet safeguarding and data protection responsibilities without adding complexity.
Next step: A security review can highlight any current data risks.

Can You Support Charities With Limited Internal IT Resources?

Yes — our managed IT support is designed to act as an extension of your organisation, providing structure, oversight, and accountability where charities don’t have dedicated internal IT teams.
Next step: We can outline how our support model works alongside your team.

How Do You Support Staff And Volunteers With Different Technical Abilities?

We provide clear onboarding, simple access, and responsive support tailored to staff and volunteers with varying levels of technical confidence. This reduces frustration while maintaining security.
Next step: We can assess where user access or onboarding could be simplified safely.

What Happens If There Is A Serious IT Incident Or Cyber Issue?

If an incident occurs, we follow a structured response and recovery process to restore systems quickly and minimise impact on services. Backup and recovery processes are tested to ensure continuity.
Next step: We can explain how recovery would work for your charity.

How Do You Ensure Accountability And Transparency In IT Support?

We provide clear ownership, reporting, and documented processes so charity leaders and trustees have visibility over risks, decisions, and ongoing improvements.
Next step: We can share examples of the reporting charities receive.

Can You Support Legacy Systems As Well As Cloud Platforms?

Yes — we support a mix of legacy systems and modern cloud platforms, recognising that many charities rely on long-standing applications alongside newer tools like Microsoft 365. Our approach is to stabilise first, then modernise where appropriate.
Next step: We can assess which systems should be maintained and which could be improved safely.

What Happens If There Is A Major IT Incident Or Cyber Event?

If a major incident occurs, we follow a clear incident response and recovery process to restore systems quickly and minimise impact on services. Backups and recovery procedures are tested to ensure charities can continue operating.
Next step: We can walk you through how recovery would work for your environment.

ALL MANAGED IT SERVICE LOCATIONS

Find Your Nearest Support Location

We provide IT Support and Managed IT Services to SMEs across the UK. With offices in key regions, our accredited experts are never far away, combining local knowledge with national coverage. Whether you want on-site support or remote assistance, we’ve got you covered.

Our Locations