Microsoft 365 Services

Managed Microsoft 365 support covers the ongoing management, security and day-to-day support of your existing Microsoft 365 environment, with clear ownership taken by a dedicated specialist team.

This typically includes proactive management of Microsoft 365, such as monitoring, updates, patch management and regular account reviews to ensure the platform remains stable and up to date. Security is actively managed across Microsoft 365, including Azure AD and Intune, with configurations maintained in line with best practice to reduce risk and protect user access and data.

Day-to-day user support is also included, covering common issues, access requests, onboarding and guidance to help teams use Microsoft 365 effectively. Alongside this, strategic optimisation is provided to ensure you’re getting value from Microsoft 365 tools such as Teams, SharePoint and Exchange, as your business needs evolve.

Licensing and billing are managed through Microsoft’s Cloud Solution Provider (CSP) programme, ensuring licences are correctly assigned, costs are controlled and changes are handled properly. Backup and recovery is also covered, providing streamlined data protection and fast recovery options, including instant mailbox restores when needed.

Standard Microsoft support is typically accessed through the Microsoft 365 Admin Centre, where issues are logged as tickets and handled on a case-by-case basis. This approach is generally reactive, focused on resolving individual incidents rather than understanding your wider environment, usage or business context.

Managed Microsoft 365 support takes a different approach. A dedicated team takes ownership of your Microsoft 365 environment, with an understanding of how your business operates and how the platform is used day to day. This allows for more proactive management, tailored recommendations and strategic support that goes beyond fixing individual issues.

Our Microsoft 365 services reduce risk by actively managing security controls across identity, email, data, devices and applications, rather than relying on default configurations or reactive response.

We use Microsoft’s built-in security tools, including Microsoft Defender, to prevent and detect threats such as phishing, malware and malicious links. Email protection policies, threat intelligence and behavioural analysis are continuously managed to reduce exposure to evolving attack methods.

Risk is further reduced through strong identity and access management. We enforce controls such as multi-factor authentication and conditional access, limiting access based on user risk, device status and location. Permissions are reviewed and managed using the principle of least privilege to reduce the impact of compromised accounts.

Data protection and compliance controls are also actively managed. This includes encryption, sensitivity labels and data loss prevention policies to ensure sensitive information is classified, protected and shared appropriately. Auditing and logging are maintained to support investigation, reporting and compliance requirements.

We continuously monitor security posture using tools such as Microsoft Secure Score, reviewing activity, configuration changes and alerts to identify potential risks early. Automated investigation and remediation features are configured to respond quickly to common threats, reducing manual intervention and response time.

Finally, we manage how applications and devices interact with Microsoft 365. This includes monitoring third-party app access, controlling device usage and identifying unapproved cloud applications, helping reduce risk introduced by shadow IT and unmanaged devices.

Yes. The majority of the organisations we work with are already using Microsoft 365 and are looking for better management, stronger security and clearer ownership.

We support businesses by taking responsibility for the ongoing management of their existing Microsoft 365 environment. This includes security and compliance management, licensing and cost optimisation, day-to-day user support, and ongoing optimisation to ensure the platform continues to deliver value as the business evolves.

Our role is not just to keep Microsoft 365 running, but to manage it properly — applying best-practice security controls, supporting users, advising on features such as Teams and Copilot, and ensuring the environment remains secure, efficient and aligned with business needs over time.

For many organisations, this removes the burden of managing an increasingly complex platform internally, while providing confidence that Microsoft 365 is being actively looked after by specialists.

A business typically needs managed Microsoft 365 support when the platform has become business-critical, but there’s no longer the time, expertise or capacity internally to manage it properly.

This often applies when internal Microsoft 365 knowledge is limited, or when responsibility has fallen across multiple roles without clear ownership. As Microsoft 365 grows in complexity — particularly around security, identity management and compliance — many organisations choose managed support to reduce risk and ensure best practice is consistently applied.

Managed Microsoft 365 support is also valuable when internal IT teams are stretched and need to offload day-to-day administration, user support and ongoing maintenance, allowing them to focus on higher-value projects. In addition, businesses often engage managed support when they want to strengthen security beyond default configurations, or ensure they are fully utilising the tools they’re already paying for, such as Teams, SharePoint, Exchange and emerging features like Copilot.

In short, managed Microsoft 365 support becomes essential when the platform needs to be actively owned, secured and optimised — rather than simply maintained.

Yes. Our engineers have experience working across a wide range of technologies and infrastructure types, which strengthens how we manage Microsoft 365 in real-world business environments.

This broader technical background means our team understands how Microsoft 365 integrates with on-premise infrastructure, hybrid environments, identity systems, devices, networks and third-party applications. It allows us to manage Microsoft 365 in context — recognising how changes in one area can impact security, access, performance and user experience elsewhere.

As a result, we’re able to manage Microsoft 365 more effectively for businesses with varied setups, legacy systems or evolving infrastructure, without treating the platform in isolation.

Yes. Managed Microsoft 365 services often reduce overall costs by improving how the platform is licensed, secured and used day to day.

We actively manage Microsoft 365 licensing to ensure the right licences are assigned, unused or unnecessary licences are removed, and changes are made as your business grows or contracts. This helps prevent overspend and ensures you’re only paying for what’s actually required.

Costs are also reduced by lowering risk and inefficiency. Proactive security management helps avoid the financial impact of incidents such as phishing, data loss or account compromise, while structured management and user support reduce downtime and productivity loss caused by recurring issues.

Finally, by optimising how tools like Teams, SharePoint and Exchange are used, businesses often avoid the need for additional third-party tools or duplicated systems — helping them get more value from their existing Microsoft 365 investment.