360° IT REVIEW

Plan Your IT Support Move with a 360° Review of Your Systems.

Understand where you are, uncover what’s holding you back, and make a confident move to better IT support.

If you’re thinking about switching IT providers, there’s no better time to review your current systems.

Many businesses come to us unsure of what’s working, what’s outdated, or whether their IT setup is truly supporting their growth.

That’s where our 360° IT Review comes in. It’s the perfect starting point for businesses that want to switch providers strategically, not just reactively.

Start Your 360° IT Review

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The 360° Review Process

Review, Plan, and Switch in One Structured Process

If your business is considering a change in IT support, this is your opportunity to make it count. Rather than rushing the switch or just replicating what you already have, our 360° Review allows you to pause, assess, and move forward with clarity.

It’s an in-depth, structured review that gives you total visibility and confidence, whether you’re navigating recurring IT issues, outgrowing your current provider, or looking to align tech with your growth plans.

Step 1.
Leadership Consultation & Business Requirements

Every 360° Review starts with a focused conversation with your leadership team. We want to understand your frustrations, goals, and strategic direction, whether that’s improving reliability, preparing for growth, or resolving long-standing support challenges.

This initial consultation sets the tone for everything that follows, ensuring our recommendations aren’t just technical—they’re aligned with your business objectives.

Step 2.
Staff Feedback & IT Experience Survey

We gather feedback directly from your employees; the people using your IT systems day in and day out. Through surveys or team discussions, we uncover hidden inefficiencies, repetitive frustrations, and gaps in training or tools.

This insight reveals where your support needs to improve, and helps us tailor a system that truly supports your team—not just the tech itself.

Step 3.
Technical Audit & Infrastructure Review

Our experienced engineers then carry out a full audit of your existing IT infrastructure. We assess everything from hardware health and network stability to cybersecurity posture and software performance.

This step identifies immediate risks, inefficiencies, and future concerns, such as end-of-life hardware, outdated systems, or poor configurations that could be holding your business back.

Step 4.
Recommendations, Roadmap & Transition Planning

Based on the findings, we deliver a clear set of tailored recommendations. These are mapped into a five-year IT roadmap that outlines short-term priorities, long-term goals, and a plan for switching to The HBP Group’s support, seamlessly and strategically.

Whether you’re ready to switch immediately or need a phased transition, this process ensures your move is grounded in insight, not guesswork.

What is a 360° IT Review?

It’s a comprehensive review of your IT systems, combining leadership input, staff feedback, and a technical infrastructure audit. It helps uncover issues, identify opportunities, and build a clear roadmap for improvement.

Is this just for businesses switching IT providers?

No, but it’s especially valuable for those planning a switch. It gives you full visibility into what you’re working with and helps avoid simply replicating old problems with a new provider.

Will this delay our switch to a new IT provider?

Not at all. The 360° Review is built to run alongside your planning process. It can even streamline your transition by highlighting critical needs and ensuring you only move what’s working—and fix what’s not.

Do we need to be technical to understand the outcomes?

No. While the technical audit is in-depth, our reports and recommendations are clearly explained with actionable advice tailored to your business goals—not tech jargon.

Can you help implement the changes after the review?

Yes. We’ll help you prioritise improvements and can deliver the technical work needed—whether it’s part of your switch to us or ongoing IT support.

How much does a 360° Review cost?

We offer a free initial 360° Review for qualifying businesses (based on number of users and location). Get in touch to check eligibility and schedule your consultation.