Call Us: 01482 423910 info@thehbpgroup.co.uk

SWITCH IT SUPPORT PROVIDERS

Move Your IT Support To The HBP Group In Just 30 Days.

If you're facing poor service, repeated IT issues, or a provider that simply can’t keep up with your business anymore, it might feel easier to stay put than deal with the hassle of switching.

But you shouldn’t have to settle for sub-par support just because change feels risky. 

With our structured onboarding process, clear communication, and expert team handling every detail, we make switching your Managed IT Support Service simple. In just 30 days, you’ll have a team you can rely on, systems that run smoothly, and support that truly supports your business

Start Your IT Support Switch

We'll be in touch within 1 working day to book in a suitable time to meet with one of our IT experts.
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HOW TO CHANGE IT PROVIDERS

How We Move Your IT Support Within 30 Days.

Switching IT providers might seem like a big task but we make it remarkably straightforward. Many of the businesses we work with come to us after experiencing repeated support failures, unresolved issues, or growing frustrations with a provider that no longer meets their needs.

That’s why we’ve built a proven transition process that puts your peace of mind first. With clear timelines, communication with your current IT provider and a step-by-step onboarding plan, we handle every part of the move. 

Step 1.
Discovery & Initial Consultation

We begin with a fast but thorough consultation to understand your business, your existing setup, and what’s driving the need to switch. This includes discussions with key stakeholders and a review of your current support frustrations, future goals, and user environment. We’ll also identify any urgent issues or service gaps that need attention.

At this stage, we’re not just listening, we’re planning. You’ll get clarity on how we’ll take over support, what services you need, and what your new support structure will look like.

Step 2.
Technical Review & Support Handover Planning

Next, we conduct a detailed technical assessment of your current IT infrastructure. This helps us confirm that everything is ready for a smooth transition, highlights any critical risks (such as end-of-life systems), and identifies any “priority projects” that need action early on.

We also begin behind-the-scenes planning for system access, software licences, and vendor handovers, whether you’re using Microsoft, WatchGuard, Sophos, or another key platform.

Step 3.
Onboarding & Support Activation

Once your proposal is signed, we move fast. Your business is onboarded by our Service Desk Manager, who introduces your key contacts, explains how to log and track support tickets, and ensures your team is ready to use our systems with ease.

You’ll also be assigned a dedicated Account Manager to oversee performance, manage future reviews, and act as your strategic partner from day one.

Step 4.
Access, Licensing & Provider Coordination

We’ll handle communications with your outgoing provider; including retrieving logins, migrating licences, and requesting access to systems. With decades of experience (and sometimes existing relationships with your current provider), we know how to manage these transitions smoothly.

You’ll remain in control, but we’ll do the heavy lifting, ensuring there’s no downtime, no disruption, and no delays.

Frequently Asked Questions

Can you really switch our IT support in 30 days?

Yes. As long as you’re responsive and not tied into a long-term contract, we can fully transition you within 30 days. We’ve done this many times and have a reliable process to make it seamless.

What if I’m still under contract with my current IT provider?

Most providers operate on 30, 60, or 90-day rolling notice periods. We recommend checking your terms. If you’re in a longer-term agreement, we can still begin the process and time your switch to coincide with your contract’s end date.

Will my current provider block the move?

In our experience, this is very rare. You own your systems and data, and we work professionally with outgoing providers to ensure a smooth handover. If any issues arise, we’ll handle them.

Do I need to inform my current provider?

We’ll guide you through what to say and when to say it. Once you're ready, we’ll contact them directly to coordinate the technical transition.

Can my licences and software be transferred?

Yes. Most vendors allow licence transfers immediatly but in some cases we'll have to wait until the next renewal date. We’ll manage the transfer process and ensure continuity.

Is there any downtime during the switch?

No. We structure the move to avoid disruption and ensure continued system access throughout. Support handover is seamless from one provider to the next.