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SWITCH IT SUPPORT PROVIDERS

Fed Up with Slow, Reactive IT Support? Switch in 30 Days

Most businesses put up with poor IT support far longer than they should - not because they’re happy, but because switching feels too risky. That ends here. In just 30 days, you can move to a partner that delivers clear communication, expert onboarding and no downtime. The result? IT that finally supports your business instead of holding it back.

 

97% First Time Fix Rate

Trusted by Over 10,000 Users

Start Your IT Support Switch

We'll be in touch within 1 working day to book in a suitable time to meet with one of our IT experts.
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Proactive IT Support

Our proactive helpdesk and monitoring services keep everything running, so problems are fixed before they impact productivity. With unlimited on-site and remote support and a 97% first-time fix rate, you’ll know your team is always supported.

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Fast, Reliable Helpdesk: Quick and efficient IT support, with urgent issues receiving a response in under 15 minutes.

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Proactive Care: We don’t wait for things to break. We detect and resolve 2,000+ potential IT issues for customers every month, preventing hours of downtime.

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24/7 Monitoring & Maintenance: Get continuous system oversight that stops issues before they cause disruption.

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Managed IT Support
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HOW TO CHANGE IT PROVIDERS

How We Move Your IT Support Within 30 Days.

Switching IT providers might seem like a big task but we make it remarkably straightforward. Many of the businesses we work with come to us after experiencing repeated support failures, unresolved issues, or growing frustrations with a provider that no longer meets their needs.

That’s why we’ve built a proven transition process that puts your peace of mind first. With clear timelines, communication with your current IT provider and a step-by-step onboarding plan, we handle every part of the move. 

Step 1.
Discovery & Initial Consultation

We start with a focused consultation to understand your business, current frustrations and IT setup. This isn’t a generic template, it’s a deep dive into how your systems really work, what’s slowing your team down and where you need more support. At this stage, we’re not just listening, we’re planning. From there, we map out the switch around your priorities, not ours.

Step 2.
Technical Review & Support Handover Planning

We conduct a technical assessment of your IT to confirm readiness, flag risks (like end-of-life systems) and identify priority projects. At the same time, we plan for system access, licences and vendor handovers across platforms such as Microsoft, WatchGuard and Sophos. The result is a clear, step-by-step switch plan with timings, backups, and rollback options.

Step 3.
Onboarding & Support Activation

Once the plan is approved, we move quickly. Your business is onboarded by our Service Desk Manager, who introduces your key contacts and ensures ticketing, processes, and training are in place. You’ll also be assigned a dedicated Account Manager to oversee performance and keep your IT strategy aligned with your business goals.

Step 4.
Access, Licensing & Provider Coordination

We take on the heavy lifting of liaising with your old provider — retrieving logins, licences and data — so you don’t have to. With decades of experience managing handovers, we know the pitfalls and how to avoid them. The result: no awkward conversations, no downtime and no disruption for your staff.

Frequently Asked Questions

Can you really switch our IT support in 30 days?

Yes. As long as you’re responsive and not tied into a long-term contract, we can fully transition you within 30 days. We’ve done this many times and have a reliable process to make it seamless.

What if I’m still under contract with my current IT provider?

Most providers operate on 30, 60, or 90-day rolling notice periods. We recommend checking your terms. If you’re in a longer-term agreement, we can still begin the process and time your switch to coincide with your contract’s end date.

Will my current provider block the move?

In our experience, this is very rare. You own your systems and data, and we work professionally with outgoing providers to ensure a smooth handover. If any issues arise, we’ll handle them.

Do I need to inform my current provider?

We’ll guide you through what to say and when to say it. Once you're ready, we’ll contact them directly to coordinate the technical transition.

Can my licences and software be transferred?

Yes. Most vendors allow licence transfers immediatly but in some cases we'll have to wait until the next renewal date. We’ll manage the transfer process and ensure continuity.

Is there any downtime during the switch?

No. We structure the move to avoid disruption and ensure continued system access throughout. Support handover is seamless from one provider to the next.