As well as working on our award-winning IT support desk, our IT Customer Experience team produce videos and guides on some of the most frequently asked questions we receive every month from our customers. These guides and videos can be found on this page.
Our selection of help and guidance for products such as Microsoft Office 365, Microsoft Outlook, Microsoft Teams, Windows 10 and Message Defence can all be found below. Simply click on the ‘Find Out More’ link to see a larger video and a written description.
This video explains how to keep up to date with any changes made to Office 365 applications.
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this videos shows how to set up Multi-Factor Authentication (MFA) in Microsoft Office 365.
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This video explains how to carry out Microsoft Office 365 application updates.
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In this video, Callum from The HBP Group explains how to set up Microsoft OneDrive.
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In this video, Callum from The HBP Group explains how to share a file from OneDrive.
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In this video, Callum from The HBP Group explains how sync files between OneDrive and SharePoint.
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In this video, Callum from The HBP Group explains how to change a regular Office 365 mailbox to a shared mailbox.
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In this video, Anthony from The HBP Group explains how to fix a corrupt spreadsheet in Excel.
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This video demonstrates how to set up automatic responses in another Microsoft Outlook mailbox.
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In this video, Tom from The HBP Group demonstrates how to set up Microsoft Outlook on an iOS device.
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In this video, Tom from The HBP Group demonstrates how to enable automatic send and receive in Microsoft Outlook.
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In this video, Tom from The HBP Group demonstrates how to share your calendar in Microsoft Outlook.
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In this video, Anthony from The HBP Group explains how to set up Microsoft Outlook on an Android phone or mobile device.
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In this video, Anthony from The HBP Group explains how to identify and change your default email address in Microsoft Outlook.
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In this video, Callum from The HBP Group explains how to create automatic replies using the web version of Microsoft Outlook in Office 365.
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In this video, Callum from The HBP Group explains how to set up email forwarding in Microsoft Outlook and Office 365.
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In this video, Callum from The HBP Group explains how switch Microsoft Outlook into Exchange Online mode.
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In this video, Anthony from The HBP Group explains how to block senders in Microsoft Outlook.
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In this video, Callum from The HBP Group explains how to update your status in Microsoft Teams.
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This video demonstrates how to use PowerPoint Presentation Mode in Microsoft Teams.
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In this video, Callum from The HBP Group explains how to use the Whiteboard app in Microsoft Teams.
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In this video, Callum from The HBP Group demonstrates how to create a Team in Microsoft Teams.
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In this video, Callum from The HBP Group explains how to add and use the Planner app in Microsoft Teams.
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In this video, Callum from The HBP Group shows how you can download a recording from a Teams meeting.
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This video explains how to set up the document collaborations tools in Microsoft Teams.
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In this video, Callum from The HBP Group explains how to create and use Breakout rooms in Microsoft Teams.
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This video demonstrates how to disable Teams, and any other application, from Start Up in Windows 10.
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This video demonstrates how to change your webcam and audio (microphone and speaker) settings in Teams.
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In this video, Callum from The HBP Group explains how to set up and host a webinar in Microsoft Teams.
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In this video, Anthony from The HBP Group demonstrates how to correctly log out of a terminal server.
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In this video, Tom from The HBP Group demonstrates how to set your default printer in Windows 10.
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In this video, Anthony from The HBP Group explains how to add a new printer in Windows 10.
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In this video, Anthony from The HBP Group explains how to manage your printing preferences in Windows 10.
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In this video, Callum from The HBP Group explains how run Windows Updates in Windows 10.
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This video demonstrates how to set up your default web browser and PDF reader in Microsoft Windows 10.
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This video shows how to properly restart a Windows 10 device which can be the cure for many issues.
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In this video Anthony from The HBP Group explains how to locate the VPN client on a Windows 10 device.
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This video explains how to manage quarantined emails in Message Defence.
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this video explains how to install the Microsoft Outlook add-in for Message Defence.
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In this video, Anthony from The HBP Group explains how to manage your preferences in Message Defence.
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In this video Anthony from The HBP Group explains how to set up Duo MFA on a mobile device.
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