Call Us: 01482 423910 info@thehbpgroup.co.uk

IT SUPPORT COMPANY

Eliminate 95% of IT Issues With a Strategic IT Plan.

Our proven, expert-led approach will give you total confidence in your next IT move. With our Free IT Consultation and a proven delivery methodology, we resolve IT bottlenecks permanently — not just patch them. In just 10 working days, you’ll have a full picture of what’s holding you back and an IT plan to fix it.

97% First Time Fix Rate

Trusted by Over 10,000 Users

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At The HBP Group, we don’t just fix IT problems, we prevent them. Our expert-led, proactive IT support keeps your business operating smoothly while helping you scale with confidence. Most importantly, our discovery process, which will enable us to uncover your challenges and create an initial IT plan, takes less than 3 hours of your time.

With over 30 years of experience, a proven process and minimal time commitment required from you, we make switching IT support smooth, secure, and stress-free.

  • 97% first-time issue resolution rate: Problems fixed right, the first time
  • Microsoft Solutions Partner certified: Accredited expertise you can rely on
  • Rapid response: Urgent issues handled in under 15 minutes
  • Proactive monitoring: We address and fix problems before they impact your business
  • Strategic IT planning: Ensures IT & technology supports your long-term goals
  • Flexible support packages: Managed IT Support packages to fit every need
Better-You-IT-Support

Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt
Finance and IT Director at BetterYou
View Case Study
Black-Onyx-IT-Support

The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company. 

Stef Northfield
General Manager and Senior Associate Director at Black Onyx
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Ulrick-And-Short-IT-Support

Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert
Ulrick & Short
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Complete Managed IT Support

At The HBP Group, we provide fully managed IT support designed to eliminate the headaches that come with unreliable technology. We don’t just react to issues, we actively prevent them with a strategic, expert-led approach.

Our customers have saved hours of time every day, by eliminating recurring IT issues and using technology to streamline their business processes. On average our customes save 3 hours per user, per week in their first month after switching to us.

Unlimited IT Support
Unlimited IT Support

Get access to a dedicated team of IT support experts for all your tech-related issues and an average fix time across all issue of under 1 hour.

Proactive Monitoring
Proactive Monitoring

We detect and resolve over 2,000 potentials IT issues for our customers every month, preventing hours of downtime.

Fast Response Times
Fast Response Times

Urgent IT support issues receive a response in under 15 minutes, so you’re never left waiting when it matters most.

Strategic IT Planning
Strategic IT Planning

We align your technology with your business goals, helping you scale efficiently and avoid costly missteps.

Hardware & Software Management
Hardware & Software Management

From servers to software licenses, we manage your entire IT network so you can focus on growing your business.

Cybersecurity Protection
Cybersecurity Protection

70% of medium sized business reported being hacked in 2024, which is why we include core cybersecurity protection for our customers.

Remote & On-site Support
On-Site & Remote Support

Whether you need hands-on assistance or remote IT support fixes, we’ve got you covered wherever you work.

Flexible Support Packages
Flexible Support Packages

Choose from our flexible IT support packages designed to meet different levels of need and budget.

Imagine an IT system you never have to think about.

Just smooth operations, empowered staff and peace of mind.

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See why businesses choose The HBP Group
Choosing the right IT partner isn’t just about fixing problems, it’s about finding a team that helps you work smarter, plan better and grow faster. At The HBP Group, businesses across the UK trust us because we don’t just deliver support, we deliver outcomes. 

 

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IT Support Implementation Process
Your IT Support. Delivered with Confidence.

Switching IT providers or upgrading your infrastructure can feel like a risk—but with the right partner, it’s a smooth and strategic move.

With over 30 years of experience and a proven approach, The HBP Group ensures that every IT project and support transition is delivered securely, efficiently, and with total confidence. Whether you’re migrating systems, enhancing your infrastructure, or moving to a new IT support provider, we make the process seamless.

We start by understanding your business, your IT setup and your goals.

We start by taking a deep dive into your current IT setup, how it supports your team, where it's falling short, and what your future goals are. We speak with key stakeholders, audit your infrastructure, and uncover inefficiencies or risks that may be holding your business back.

Then we use this insight to design a tailored IT improvement plan, showing you exactly how our recommended solutions will stabilise your systems and support your growth before you make any commitment.

Making the Move to Better IT Support.

Changing your IT provider can feel like a big step, but with the right approach, it’s a smooth and stress-free process. Our proven transition framework takes you from onboarding to fully supported with clear steps, minimal downtime, and full transparency throughout.

With decades of experience and a dedicated team guiding the way, we make sure your support handover is efficient, secure, and aligned with your business needs, so you see results from day one.

Expert IT Support Backed by Practical Experience.

Our support team isn’t just friendly, they’re highly trained experts with deep knowledge of Microsoft technologies and years of real-world IT experience.

You'll benefit from unlimited support, regular training opportunities, and access to expert-led content like webinars, how-to guides, and best-practice resources. Whether it's day-to-day questions or deeper guidance, we're always here to help your team get more from your IT systems.

Free IT Consultation

Our discovery process takes less than 3 hours of your time.

You’ll receive your IT roadmap in as little as 10 working days and most clients see a measurable drop in recurring issues within the first month after joining us.

Book A Free IT Consultation
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Frequently Asked Questions

What are IT Support Services?

IT Support Services mean proactive, ongoing management of your technology by an external IT Support Company like The HBP Group. We monitor, maintain and improve your systems to prevent issues, reduce downtime and boost productivity. Our team helps your business stay efficient and focused by taking the stress out of IT.

What’s included in an IT Support package?

A typical Business IT Support Service includes remote helpdesk access, device monitoring, cybersecurity protection, data backup, software updates and strategic advice. At The HBP Group, we also offer account management, proactive maintenance and scalable support options that grow with your business.

Why should I outsource my IT support?

Outsourcing your IT to a trusted IT Support Company provides expert knowledge, faster issue resolution and predictable service without the cost and complexity of managing an internal team. It lets you concentrate on running your business while we handle the tech.

Can you help us move to Microsoft 365 or the cloud?

Yes, we help businesses across the UK transition to cloud-based platforms like Microsoft 365. We handle everything from setup and data migration to training and security, ensuring a smooth and secure move.

Do you support Microsoft 365 and Teams?

Absolutely. As a Microsoft Solutions Partner, we offer full IT support for Microsoft 365, Teams, SharePoint and more. Whether you need help with setup, permissions, integrations or troubleshooting—we’ve got it covered.

What makes The HBP Group different from other IT support companies?

We go beyond fixing issues, we help you prevent them. With over 30 years of experience, an in-house team of certified experts and a customer-first approach, we provide the kind of proactive and strategic business IT support that keeps your company running smoothly.

Can you support businesses outside your office locations?

Yes. Although our offices are in Scunthorpe, Hull, Peterborough and Hampshire, we offer remote support to businesses across the UK, backed by nationwide field service when needed.