Sales Operations Manager - Scunthorpe
The HBP Group
Enable Performance. Drive Improvement. Create Clarity.
At The HBP Group, we're continuing to invest in the systems, processes and people that support sustainable growth.
As our business continues to evolve across both IT Services and ERP solutions, we're looking for a Sales Operations Manager to help maximise the effectiveness, efficiency and scalability of our sales function.
This is an opportunity for someone who enjoys improving how teams work, creating clarity from data, and helping people perform at their best.
Working closely with the Chief Commercial Officer, you'll play a key role in supporting sales performance, improving customer experience, driving CRM excellence, and ensuring our commercial teams have the tools, insights and processes they need to succeed.
The Opportunity
This is not a traditional sales management role.
Instead, you'll be the operational backbone of the commercial function.
It's measured by the improvements you help create.
* Better visibility.
* Better processes.
* Better adoption.
* Better customer experiences.
And ultimately, better commercial outcomes.
What You'll Be Doing
Sales Operations & Enablement
Own and develop HubSpot as the central platform for sales activity and reporting.
Support the sales team with CRM best practice, user adoption, training and ongoing development.
Maintain sales playbooks, templates, processes and supporting resources.
Lead onboarding activities for new sales team members, ensuring they have the tools and knowledge to succeed quickly.
Support the adoption of Challenger Sales methodologies and commercial best practices.
Identify opportunities to improve sales productivity through process improvements and automation.
CRM, Reporting & Commercial Insight
Maintain CRM accuracy, integrity and data quality.
Develop and maintain dashboards, reports and commercial performance metrics.
Produce pipeline reporting, forecasting and management information.
Analyse trends, opportunities and risks across the sales funnel.
Provide meaningful insight and recommendations that support informed decision making.
Work closely with leadership to improve visibility of commercial performance across the business.
Customer Journey & Cross Functional Coordination
Act as a central point of coordination between Sales, Marketing, Service Delivery and Operations.
Support the smooth progression of opportunities from initial enquiry through to customer onboarding.
Ensure customer expectations, sales commitments and delivery capabilities remain aligned.
Improve handover processes and identify opportunities to enhance the customer experience.
Coordinate internal resources to support customer meetings, business development activities and commercial initiatives.
Process Improvement & Innovation
Drive continuous improvement across sales systems, workflows and commercial processes.
Identify opportunities to automate manual tasks and improve operational efficiency.
Support the adoption of AI tools and emerging technologies that improve productivity and customer experience.
Lead the implementation of new sales systems, processes and operational improvements.
Challenge existing ways of working and help the business continually improve.
Strategic Contribution
Work closely with the Chief Commercial Officer to support planning, forecasting and commercial governance activities.
Contribute to business improvement initiatives that support sustainable growth.
Analyse lead generation performance, conversion rates and customer acquisition metrics.
Maintain awareness of developments across CRM platforms, sales enablement, AI and commercial operations best practices.
Support alignment between commercial activity and wider business objectives.
What We're Looking For
We're interested in speaking with people who can demonstrate:
* Experience in Sales Operations, Revenue Operations, Commercial Operations, Sales Enablement or a similar role.
* Strong CRM experience, ideally with HubSpot.
* Experience producing reports, dashboards, forecasts and commercial insights.
* The ability to analyse data and translate findings into practical recommendations.
* Experience improving processes, workflows and operational efficiency.
* Strong organisational skills with the ability to manage multiple priorities.
* Excellent communication and stakeholder management skills.
* A collaborative approach and the ability to work effectively across multiple teams.
* A passion for helping others succeed and improving the way teams operate.
Desirable Experience
Experience working within a Managed Service Provider (MSP), Technology, SaaS, ERP, Telecoms, Professional Services or other business-to-business commercial environment.
Understanding of Managed IT Services, Cyber Security, Cloud Solutions or Business Software.
Experience supporting commercial teams within a technology-focused organisation.
Knowledge of recurring revenue business models and managed service agreements.
Familiarity with Microsoft, Sage, Infor, Pegasus or similar vendor ecosystems.
Experience working with AI, automation tools and process improvement initiatives.
Essential Requirements
Right to work in the UK.
Full UK Driving Licence.
Willingness to travel to customer and company locations when required.
Why Join The HBP Group?
This is an opportunity to join a growing organisation where people, relationships and customer experience genuinely matter.
You'll have the opportunity to influence how the commercial function operates, improve the way teams work, support talented colleagues, and play a key role in helping the business scale effectively.
You'll work closely with senior leadership, have the freedom to make improvements, and see the direct impact of your work across the organisation.
If you're looking for a role where you can create meaningful change, help others succeed and contribute to the future growth of the business, we'd love to hear from you.
Apply Now
If this sounds like the kind of role you've been looking for, apply today.
Closing Date: 24th July 2026
We reserve the right, depending on application numbers, to close or extend the closing date for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for interview will be contacted.
We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.
Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.
Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).
We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.
Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.
To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.
Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.
Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.
The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.
To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.
Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.
To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.
We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.
Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.
Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.
To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.
To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.
To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.
Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!
Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.
As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).
To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.
Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.
We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.
If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!
Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.
A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.
We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.
Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.
The HBP Group are an award-winning provider of Managed IT Services & ERP Software in UK with over 30 years' experience
Enterprise House, Woodhouse Road, Scunthorpe, North Lincolnshire, DN16 1BD
12 The Metro Centre, Welbeck Way, Woodston, Peterborough, Cambridgeshire, PE2 7UH
Unit 4, Redcliff Road, Melton, Hull, East Yorkshire, HU14 3RS
Trelew Suite 3, Ashurst Lodge, Lyndhurst Road, Ashurst, Hampshire, SO40 7AA
Penstraze Business Centre, Truro, Cornwall, TR4 8PN
© 2026 The HBP Group Registration No. 02263783
.png?width=2484&height=10&name=HBP%20Gradient%20Bar%20(210mm).png){kind=small}
.png?width=100&name=HBP%20Gradient%20Bar%20(210mm).png)
info@thehbpgroup.co.uk
01482 423910