Trainee Dynamics 365 Business Central Service Desk Analyst
The HBP Group
Turn Your Accounting Knowledge into a Career in Technology
Are you AAT qualified or currently working in an accounts role and wondering what your next career step could be?
You don’t have to leave your finance knowledge behind to build a career in technology. At The HBP Group, we’ll help you use your understanding of accounting and business processes to become a specialist in Microsoft Dynamics 365 Business Central, one of the world’s leading ERP and finance systems.
We’re looking for someone with AAT Level 3, equivalent finance experience or a strong understanding of accounting processes to join our team as a Trainee Business Central Support Analyst.
You might currently work as an Accounts Assistant, Finance Administrator, Bookkeeper, Payroll Assistant or in another transactional finance role. You don’t need previous IT support experience or knowledge of Business Central—we’ll provide structured training, mentoring and hands-on experience.
Your finance knowledge will help you understand the challenges our customers face. We’ll teach you how to investigate them, resolve software queries and develop a rewarding long-term career in finance technology.
Why Move from Accounts into Finance Software?
Your accounting knowledge is valuable far beyond a traditional finance department. In this role, you’ll use it to:
This is an opportunity to move into technology without starting from scratch. We’ll build on what you already know and teach you the technical skills you need.
About the Role
As a Trainee Service Desk Analyst, you'll learn how to provide first line support to customers using Microsoft Dynamics 365 Business Central.
Working alongside experienced analysts, you'll develop your knowledge of ERP software, customer service, troubleshooting and support processes while gradually taking ownership of customer queries as your confidence grows.
This is an excellent opportunity for someone who enjoys learning, solving problems and delivering outstanding customer service.
What You'll Be Doing
Supporting Our Customers
Developing Your Technical Skills
Service Desk Operations
Learning & Development
What We're Looking For
We're looking for someone who enjoys technology, has excellent communication skills and genuinely enjoys helping people.
You'll be:
Essential Requirements
Desirable
Why Join The HBP Group?
At The HBP Group, we're committed to developing people.
Joining our team means you'll benefit from:
If you're looking to start your career in ERP software support with a company that invests in your future, we'd love to hear from you.
Closing Date: 30th August 2026
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.
Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.
Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).
We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.
Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.
To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.
Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.
Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.
The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.
To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.
Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.
To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.
We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.
Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.
Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.
To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.
To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.
To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.
Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!
Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.
As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).
To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.
Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.
We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.
If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!
Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.
A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.
We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.
Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.
The HBP Group are an award-winning provider of Managed IT Services & ERP Software in UK with over 30 years' experience
Enterprise House, Woodhouse Road, Scunthorpe, North Lincolnshire, DN16 1BD
12 The Metro Centre, Welbeck Way, Woodston, Peterborough, Cambridgeshire, PE2 7UH
Unit 4, Redcliff Road, Melton, Hull, East Yorkshire, HU14 3RS
Trelew Suite 3, Ashurst Lodge, Lyndhurst Road, Ashurst, Hampshire, SO40 7AA
Penstraze Business Centre, Truro, Cornwall, TR4 8PN
© 2026 The HBP Group Registration No. 02263783
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info@thehbpgroup.co.uk
01482 423910