Business Development Associate (Career Pathway Role)
The HBP Group
Company overview
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall.
The role
Location: Scunthorpe, with travel to customers.
(Hybrid after successful completion of probationary period).
Reports to: Commercial Manager
Working arrangements: Full time / 35 hours pw role.
Overview
This role marks the start of a structured career pathway, designed to develop you into a confident and commercially capable Business Development professional, one who plays a direct role in delivering an effortless, reassuring, and insight led customer experience.
In these early stages (first 12 months), your focus will be on building and nurturing relationships with existing customers, ensuring every interaction feels smooth, supportive, and easy for the client. You will learn how to simplify complexity, communicate clearly, and guide customers confidently through decisions… all key principles of the effortless experience.
During this initial stage, you will:
As you progress, your role broadens into full Business Development responsibilities, where you will continue to champion our vision of changing the relationship our customers have with technology by making every experience intuitive, seamless, and frustration free.
What We’re Looking for in the Successful Candidate
We are seeking someone who is curious, commercially aware, and passionate about technology… especially ERP (Enterprise Resource Planning) solutions, such as Microsoft Dynamics or Sage Intacct, and how these systems help organisations streamline processes, improve efficiency, and operate more effectively.
You may come from a technical background, such as:
Or you may come from a finance or accounts background, such as:
Whether your experience is technical or operational, you should be excited about helping customers navigate challenges, simplify their processes, and make confident decisions using modern business solutions like ERP systems.
The ideal candidate will:
If you enjoy helping people, thrive on understanding how systems and processes work, and take pride in making complexity feel simple, this is the perfect opportunity to launch your commercial career.
Key Responsibilities (First 12 Months)
Account Management
Cultivate strong, trust-based client relationships that feel supported and effortless. Meet or exceed monthly sales targets while championing a smooth customer experience.
Sales Strategy & Insight Delivery
Use Challenger insights to guide clients effectively delivering clarity, simplifying decisions, and helping them avoid unnecessary effort.
Team Collaboration
Work with internal teams to ensure proposals are technically sound, commercially aligned, and easy for customers to understand and progress.
CRM Management
Maintain accurate CRM records to support transparency and prevent unnecessary customer effort caused by missing or unclear information.
Renewal Success
Lead renewal discussions for key clients, ensuring the renewal process is simple, predictable, and easy for customers to move through.
Service Delivery
Manage service escalations with urgency and empathy, ensuring customers feel heard and supported with minimal effort required on their part.
Account Ownership
Take ownership of Gold Accounts (and others as assigned), ensuring proactive communication and high-quality, frictionless customer experiences.
Role Overview (Future Scope… Year 2 and Beyond)
As you develop, your scope will expand to include:
Salary & Package
Salary: £30,000 – £40,000 per annum, depending on experience.
Your reward structure grows with your development:
Why work for us?
Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience.
We are committed to being a truly great place to work. As an accredited Living Wage Foundation employer, we proudly pay the Real Living Wage and are working towards earning Best Companies 3 Star “World Class employer to work for” accreditation in the future.
That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. That’s why we are looking for people who are passionate, trustworthy, and forward-thinking to join our team.
Here are some of the fantastic benefits we offer and our people love:
*Eligibility criteria or length-of-service requirements apply.
Closing Date:
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.
Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.
Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).
We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.
Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.
To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.
Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.
Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.
The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.
To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.
Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.
To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.
We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.
Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.
Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.
To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.
To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.
To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.
Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!
Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.
As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).
To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.
Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.
We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.
If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!
Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.
A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.
We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.
Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.
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info@thehbpgroup.co.uk
01482 423910