Call Us: 01482 423910 info@thehbpgroup.co.uk

MANAGED IT SUPPORT IN YORK

Eliminate 95% of IT Issues With a Strategic IT Plan.

Based in York and fed up of your existing IT support arrangement? Our proven, expert-led approach will give you total confidence in your next IT move. With our Free IT Consultation and a proven delivery methodology, we resolve IT bottlenecks permanently — not just patch them. In just 10 working days, you’ll have a full picture of what’s holding you back and an IT plan to fix it.

97% First Time Fix Rate

Trusted by Over 10,000 Users

Book A Free IT Consultation
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IT SUPPORT YORK

Providing Managed IT Support To Businesses In York.

If your business is based in or around York, The HBP Group is your trusted local partner for fully managed IT support. With engineers regularly supporting businesses across North Yorkshire, we offer the perfect blend of local responsiveness and nationally recognised expertise.

We support York-based organisations across sectors such as manufacturing, distribution, professional services, and more, delivering quick response times, strategic IT guidance, and proactive support that keeps your systems performing at their best. Whether it’s resolving day-to-day IT issues or developing long-term infrastructure plans, we’re right here when you need us.

Whether you're looking to upgrade your current IT setup, solve ongoing issues, or plan a complete IT transformation, our York-focused team is ready to help. With over 30 years of experience, we’ll stabilise your systems, reduce downtime, and set you up for future growth.

At The HBP Group, we don’t just fix IT problems, we prevent them. Our expert-led, proactive IT support keeps your business operating smoothly while helping you scale with confidence. Most importantly, our discovery process, which will enable us to uncover your challenges and create an initial IT plan, takes less than 3 hours of your time.

With over 30 years of experience, a proven process and minimal time commitment required from you, we make switching IT support smooth, secure, and stress-free.

  • 97% first-time issue resolution rate: Problems fixed right, the first time
  • Microsoft Solutions Partner certified: Accredited expertise you can rely on
  • Rapid response: Urgent issues handled in under 15 minutes
  • Proactive monitoring: We address and fix problems before they impact your business
  • Strategic IT planning: Ensures IT & technology supports your long-term goals
  • Flexible support packages: Managed IT Support packages to fit every need
Better-You-IT-Support

Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt
Finance and IT Director at BetterYou
View Case Study
Black-Onyx-IT-Support

The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company. 

Stef Northfield
General Manager and Senior Associate Director at Black Onyx
View Case Study
Ulrick-And-Short-IT-Support

Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert
Ulrick & Short
View Case Study

Complete Managed IT Support

At The HBP Group, we provide fully managed IT support designed to eliminate the headaches that come with unreliable technology. We don’t just react to issues, we actively prevent them with a strategic, expert-led approach.

Our customers have saved hours of time every day, by eliminating recurring IT issues and using technology to streamline their business processes. On average our customes save 3 hours per user, per week in their first month after switching to us.

Unlimited IT Support
Unlimited IT Support

Get access to a dedicated team of IT support experts for all your tech-related issues and an average fix time across all issue of under 1 hour.

Proactive Monitoring
Proactive Monitoring

We detect and resolve over 2,000 potentials IT issues for our customers every month, preventing hours of downtime.

Fast Response Times
Fast Response Times

Urgent IT support issues receive a response in under 15 minutes, so you’re never left waiting when it matters most.

Strategic IT Planning
Strategic IT Planning

We align your technology with your business goals, helping you scale efficiently and avoid costly missteps.

Hardware & Software Management
Hardware & Software Management

From servers to software licenses, we manage your entire IT network so you can focus on growing your business.

Cybersecurity Protection
Cybersecurity Protection

70% of medium sized business reported being hacked in 2024, which is why we include core cybersecurity protection for our customers.

Remote & On-site Support
On-Site & Remote Support

Whether you need hands-on assistance or remote IT support fixes, we’ve got you covered wherever you work.

Flexible Support Packages
Flexible Support Packages

Choose from our flexible IT support packages designed to meet different levels of need and budget.

Imagine an IT system you never have to think about.

Just smooth operations, empowered staff and peace of mind.

Book A Free IT Consultation

Frequently Asked Questions

Do you provide on-site IT support in York?

Yes. While much of our support can be delivered remotely, our engineers regularly support businesses in and around York with fast, reliable on-site visits when needed.

How quickly can you respond to issues in York?

We pride ourselves on fast response times. Critical tickets receive a response in under 15 minutes, and our team can be on-site in York when required—typically within the same business day.

What types of businesses in York do you work with?

We support a wide range of sectors across York, including manufacturers, distributors, accountants, solicitors, and professional service firms. If your business relies on IT, we’re here to help.

Can you work alongside our in-house IT team?

Absolutely. Our elevate Assist package is specifically designed to support internal IT departments with third-line expertise, holiday cover, and proactive monitoring.

Are your IT support services tailored to York-based businesses?

Yes. While we operate nationally, our support plans are flexible and can be adapted to your team size, local infrastructure, and future goals—ensuring a service that feels truly local.

Do you offer Microsoft 365 and cloud support in York?

Yes. As a Microsoft Solutions Partner, we provide full support for Microsoft 365, Teams, cloud migrations, and security. We also offer training and long-term planning for cloud adoption.

What makes your York IT support different from other providers?

With over 30 years of experience, a structured support model, and dedicated account management, we don’t just fix issues—we improve how your business works with IT.