Call Us: 01482 423910 info@thehbpgroup.co.uk

MANAGED IT SUPPORT IN NORWICH

Eliminate 95% of IT Issues With a Strategic IT Plan.

Based in Norwich and fed up of your existing IT support arrangement? Our proven, expert-led approach will give you total confidence in your next IT move. With our Free IT Consultation and a proven delivery methodology, we resolve IT bottlenecks permanently — not just patch them. In just 10 working days, you’ll have a full picture of what’s holding you back and an IT plan to fix it.

97% First Time Fix Rate

Trusted by Over 10,000 Users

Book A Free IT Consultation
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IT SUPPORT NORWICH

Providing Managed IT Support To Businesses In Norwich.

Norwich is a vibrant city with a strong mix of tradition and innovation—and its businesses need IT support that’s as dependable as it is forward-thinking. At The HBP Group, we provide fully managed IT support to Norwich-based organisations that want fewer disruptions, stronger cybersecurity, and a more proactive approach to technology.

Whether you’re in financial services near the city centre, running a creative agency, or leading a manufacturing firm on the outskirts, we’re here to take the pressure off your team. With over 30 years of experience, we deliver clear advice, fast fixes, and future-ready support that fits your business.

At The HBP Group, we don’t just fix IT problems, we prevent them. Our expert-led, proactive IT support keeps your business operating smoothly while helping you scale with confidence. Most importantly, our discovery process, which will enable us to uncover your challenges and create an initial IT plan, takes less than 3 hours of your time.

With over 30 years of experience, a proven process and minimal time commitment required from you, we make switching IT support smooth, secure, and stress-free.

  • 97% first-time issue resolution rate: Problems fixed right, the first time
  • Microsoft Solutions Partner certified: Accredited expertise you can rely on
  • Rapid response: Urgent issues handled in under 15 minutes
  • Proactive monitoring: We address and fix problems before they impact your business
  • Strategic IT planning: Ensures IT & technology supports your long-term goals
  • Flexible support packages: Managed IT Support packages to fit every need
Better-You-IT-Support

Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt
Finance and IT Director at BetterYou
View Case Study
Black-Onyx-IT-Support

The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company. 

Stef Northfield
General Manager and Senior Associate Director at Black Onyx
View Case Study
Ulrick-And-Short-IT-Support

Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert
Ulrick & Short
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Complete Managed IT Support

At The HBP Group, we provide fully managed IT support designed to eliminate the headaches that come with unreliable technology. We don’t just react to issues, we actively prevent them with a strategic, expert-led approach.

Our customers have saved hours of time every day, by eliminating recurring IT issues and using technology to streamline their business processes. On average our customes save 3 hours per user, per week in their first month after switching to us.

Unlimited IT Support
Unlimited IT Support

Get access to a dedicated team of IT support experts for all your tech-related issues and an average fix time across all issue of under 1 hour.

Proactive Monitoring
Proactive Monitoring

We detect and resolve over 2,000 potentials IT issues for our customers every month, preventing hours of downtime.

Fast Response Times
Fast Response Times

Urgent IT support issues receive a response in under 15 minutes, so you’re never left waiting when it matters most.

Strategic IT Planning
Strategic IT Planning

We align your technology with your business goals, helping you scale efficiently and avoid costly missteps.

Hardware & Software Management
Hardware & Software Management

From servers to software licenses, we manage your entire IT network so you can focus on growing your business.

Cybersecurity Protection
Cybersecurity Protection

70% of medium sized business reported being hacked in 2024, which is why we include core cybersecurity protection for our customers.

Remote & On-site Support
On-Site & Remote Support

Whether you need hands-on assistance or remote IT support fixes, we’ve got you covered wherever you work.

Flexible Support Packages
Flexible Support Packages

Choose from our flexible IT support packages designed to meet different levels of need and budget.

Imagine an IT system you never have to think about.

Just smooth operations, empowered staff and peace of mind.

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Frequently Asked Questions

Do you support businesses throughout Norwich and Norfolk?

Yes. We support companies in and around Norwich, offering both remote assistance and on-site support whenever it’s needed.

We’ve always had internal IT—can you work alongside our team?

Absolutely. We often complement in-house teams by providing expert backup, holiday cover, project support, or additional capacity during busy periods.

What industries in Norwich do you typically support?

We work with a wide range of industries including finance, legal, manufacturing, education, and creative services—tailoring support to your sector’s specific needs.

Is switching IT providers disruptive for a business like ours?

Not at all. We manage the entire switch, from liaising with your current provider to onboarding your team. Most Norwich businesses we support tell us how easy the transition was.

How quickly do you respond to support requests?

We respond to critical issues in under 15 minutes. Most problems are resolved remotely, but our engineers can attend your Norwich premises if a site visit is needed.

We’re not very technical—will you explain things clearly?

Yes. Our Norwich clients value our plain-English approach. We keep things simple, explain what we’re doing, and help you feel in control—without the jargon.