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Disaster Recovery Services

Recovery You Can Rely On, With Nothing Critical Lost

When disaster strikes, from ransomware to server failure to human error, the real question is: how quickly can you recover?  With The HBP Group, you don’t just get backups, you get a tested, guaranteed recovery plan. That means minimal downtime, no lost data and complete confidence your business can survive the unexpected.

 

15-min critical issues responses

Trusted by Over 10,000+ Users

Request A Consultation

We'll be in touch within 1 working day to book in a suitable time to meet with one of our Disaster Recovery experts.
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Disaster Recovery That Works When You Need It Most


Every SME can be only one bad day away from disruption. A ransomware attack, server crash or even simple human error can cause downtime, data loss and customer frustration. The real danger isn’t just the incident itself, but the lost time, lost revenue and lost trust that follow.

Our disaster recovery service gives you a cost-effective safety net: tested backups, clear recovery timeframes and a proven plan you can rely on. That means minimal disruption, no guesswork and the confidence your business can keep moving, even in the face of disaster.

What’s Holding SMEs Back & How We Fix It

❌ Downtime That Can Bring Business to a Halt
→ We set clear recovery time objectives and proven processes that get you back online fast, so operations don’t grind to a halt.

❌ Backups That Could Fail When You Need Them Most
→ Our disaster recovery solutions include automated and regularly tested backups, ensuring your data can be restored quickly.

❌ Ransomware That Could Ruin You
→ We design layered recovery plans that minimise risk, isolate attacks and get you back on your feet without costing you more.

❌ Not Knowing If Recovery Will Actually Work
→ We run disaster recovery simulations and reviews with you, giving you full visibility and peace of mind that the plan works.

What Our Disaster Recovery Service Covers

We design, implement and support disaster recovery solutions that protect your business from downtime, data loss and costly disruption. Every service is tailored to your critical systems, tested for reliability by our expert team.
Bespoke Disaster Recovery Planning
Bespoke Disaster Recovery Planning

We create a tailored, fully documented recovery plan that aligns with your critical business systems, team structure and operational priorities.

Reliable, Encrypted Off-Site Backups
Reliable, Encrypted Off-Site Backups

Your data is automatically backed up to secure off-site storage, tested regularly for integrity and compliance, giving you total confidence in recovery.

Built-In Ransomware & Compliance Protection
Built-In Ransomware & Compliance Protection

Our service includes ransomware protection and ensures your DR setup is aligned with GDPR and Cyber Essentials (CE/CE+), keeping your data safe.

Recovery Testing & Optimisation
Recovery Testing & Optimisation

We don’t just hand over a plan, we stress test it, optimise it, and keep it updated as your business evolves and stays ready for anything.

Priority Access to Expert Support
15-Min Critial Issue Response Time

When you need help, you won’t be stuck in a queue. Our UK-based team offers rapid response and clear SLAs, so you're supported by people who know your systems.

Clear Recovery Objectives and Reporting
Clear Recovery Objectives and Times

We work with you to define your RTOs and RPOs, so you know exactly how fast your systems will be back online and in what priority order.

Better-You-IT-Support

Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt
Finance and IT Director at BetterYou
View Case Study
Black-Onyx-IT-Support

The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company. 

Stef Northfield
General Manager and Senior Associate Director at Black Onyx
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Ulrick-And-Short-IT-Support

Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert
Ulrick & Short
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why businesses choose The HBP Group
With 30+ years of supporting SMEs, Microsoft-certified expertise and a 97% first-time fix rate, we’ve built a reputation for keeping businesses productive and secure. More than 650 organisations and 10,000 users rely on us every day.

 

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✅ 97% First-Time Fix Rate

Most IT issues are resolved on the very first call, reducing staff frustration and keeping your business productive without repeated interruptions.

✅ 15-Min Critical Response Time

When serious issues hit, our support team responds in as little as 15 minutes, minimising downtime and protecting your operations when it matters most.

✅ Microsoft-Certified Experts

Our accredited specialists are trusted to deliver secure, compliant and future-ready IT solutions that scale with your business.

✅ People-First Approach

We explain everything in plain English and work alongside your team, combining proactive service with a partnership built on trust.

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Our Clients' Experiences in Their Own Words

"HBP’s solutions have saved us 28 hours per week, significantly improving our operational efficiency and allowing us to focus on growing our business." 

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Stef Northfield

General Manager

"We believe HBP will support the growth of our business long term. We had to have the confidence that HBP could support us and support us long term, plus support us in the growth of our business to handle any IT projects that we had."

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Andrew Robinson

Managing Partner

"Through the whole process and leading up to the implementation was very easy, we felt comfortable once we’d visited the site, I could see the teams there, I could see the people and I could understand how your service would fit with our business."

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Simon Walkden

Chief Operating Officer
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Our Proven Process

Discovery & Risk Assessment: We start by analysing your critical systems, data and operational risks. This ensures your disaster recovery strategy is built around what matters most.

Tailored Recovery Plan: We provide a clear, bespoke roadmap that defines recovery objectives, backup strategies, compliance requirements & step-by-step recovery actions.

Seamless Implementation: Our certified experts set up secure off-site backups, ransomware protection and failover systems with minimal disruption. 

Ongoing Testing & Support: We don’t just create a plan and leave it on the shelf. We can run regular tests, update your plan as your business evolves and provide rapid expert support.

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Frequently Asked Questions

What are disaster recovery services and why do SMEs need them?

Disaster recovery services ensure your business can quickly recover from unexpected disruptions such as cyberattacks, server failures, or natural disasters. For SMEs with lean teams, they provide a clear plan, secure backups and expert support — helping you minimise downtime, protect your data and keep operations running smoothly.

We already have backups — why do we need disaster recovery?

Backups are just one piece of the puzzle. Disaster recovery is about how quickly and reliably you can restore systems and get staff working again. Many SMEs discover too late that their backups are incomplete, outdated or slow to restore. Our disaster recovery service is tested, monitored and proven, giving you recovery timeframes you can actually rely on.

How quickly could you get us back online if disaster struck?

It depends on your systems and chosen recovery objectives, but we design every plan with clear RTOs (Recovery Time Objectives) and RPOs (Recovery Point Objectives). That means you’ll know in advance how long it will take to be back online and how much data you could lose, and we test it so there are no surprises.

Will switching to your disaster recovery service cause downtime?

No. We build your disaster recovery environment in parallel with your existing systems. Everything is tested in the background and fully validated before go-live. That means no disruption to your staff or day-to-day operations during onboarding.

How do I know your recovery plan will actually work?

We don’t just create a plan and leave it on the shelf. We schedule regular disaster recovery tests and provide full reporting. That way, you and your leadership team can see for yourselves that systems can be restored and staff can keep working, with complete confidence.

What kinds of disasters does this cover?

Our service protects you from a wide range of risks, including ransomware and cyber-attacks, hardware failures, natural disasters (fire, flood, power outages) and even human error. If it can take systems offline, we can plan for it.

Who will manage our disaster recovery plan?

You’ll have a dedicated account manager and a UK-based engineering team monitoring your backups and systems. We handle the technology, reporting and testing and give you a clear point of contact for any questions or incidents.

What if our systems are a mix of on-premise and cloud?

That’s normal for most SMEs. We can protect hybrid environments, covering both on-prem servers and cloud-based applications. Your staff will be able to access systems from alternate locations or temporary cloud environments if needed.

What if we never need it — won’t this be wasted money?

Think of disaster recovery like insurance. You hope you’ll never need it, but when you do, it pays for itself many times over. For SMEs, the risk of downtime, data loss or ransomware is real and the cost of being unprepared is far higher than the monthly investment in a recovery plan.