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24/7 IT Support Service

Emergency Response for Business-Critical IT Outages

When servers crash, networks fail or critical systems go down, your business can’t afford to wait until morning. Our 24/7 IT support provides round-the-clock cover for business-critical issues, giving you direct access to certified engineers who act fast to diagnose and fix problems. With guaranteed response times and expertise across servers, infrastructure and cloud platforms, we minimise downtime and keep your business running when it matters most.

Over 30+ Years Supporting UK SME's

Microsoft Solutions Partner

Find Out How 24/7 IT Support Works

We'll be in touch within 1 working day to book in a suitable time to meet with one of our IT support experts.
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Microsoft Solutions Partner
HP Partner
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Ubiquiti

Don’t Let IT Failures Stop Your Business


For SMEs, a server crash, network outage or system failure is more than an inconvenience...it can bring the entire business to a halt. Staff sit idle, customers lose confidence and every minute offline costs money. Our 24/7 IT support is designed to take that risk away, giving you fast, expert help whenever critical issues strike.

What’s Holding SMEs Back & How We Fix It

❌ Critical Systems Can Fail at Any Time
→ We provide 24/7 access to certified engineers who act immediately to resolve outages, no matter when they strike.

❌ Downtime That Stops Staff Working
→ Our rapid response and proven recovery processes minimise disruption, getting your business back online fast.

❌ Limited Cover Outside Office Hours
→ We bridge the gap with round-the-clock support, so you’re not left waiting for help until morning.

❌ Costly Outages That Damage Trust
→ By fixing issues quickly and keeping downtime to a minimum, we reduce financial losses and protect customer confidence.

What Our 24/7 IT Support Service Covers

We monitor, manage and support your IT around the clock. Our 24/7 IT support is built around your business needs and delivered by certified experts, ensuring your systems stay reliable, day and night.
Server & Infrastructure Failures
Server & Infrastructure Failures

We provide immediate response for server crashes, network outages and storage failures that stop your business running.

Critical Cloud Outages
Critical Cloud Outages

We troubleshoot and restore access to Microsoft 365, hosted servers and business-critical cloud services quickly, keeping operations running.

Security Incidents & Breaches
Security Incidents & Breaches

We act fast to contain threats, recover systems and protect your data if you’re hit by a cyber incident out of hours.

Business Continuity Focus
Business Continuity Focus

Our priority is getting you operational again quickly, reducing the financial and reputational impact of downtime.

Guaranteed Response Times
Guaranteed Response Times

We commit to strict SLAs for emergency calls, giving you confidence that help is on the way immediately when every minute counts.

Specialist Access to Certified Engineers
Specialist Access to Certified Engineers

You’re connected directly with senior engineers trained in servers, networking and cloud - no waiting in a queue or being passed around.

Better-You-IT-Support

Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt
Finance and IT Director at BetterYou
View Case Study
Black-Onyx-IT-Support

The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company. 

Stef Northfield
General Manager and Senior Associate Director at Black Onyx
View Case Study
Ulrick-And-Short-IT-Support

Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert
Ulrick & Short
View Case Study
why businesses choose The HBP Group
With 30+ years of supporting SMEs, Microsoft-certified expertise and a 97% first-time fix rate, we’ve built a reputation for keeping businesses productive and secure. More than 650 organisations and 10,000 users rely on us every day.

 

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✅ 97% First-Time Fix Rate

Most IT issues are resolved on the very first call, reducing staff frustration and keeping your business productive without repeated interruptions.

✅ 15-Min Critical Response Time

When serious issues hit, our support team responds in as little as 15 minutes, minimising downtime and protecting your operations when it matters most.

✅ Microsoft-Certified Experts

Our accredited specialists are trusted to deliver secure, compliant and future-ready IT solutions that scale with your business.

✅ People-First Approach

We explain everything in plain English and work alongside your team, combining proactive service with a partnership built on trust.

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Our Clients' Experiences in Their Own Words

"HBP’s solutions have saved us 28 hours per week, significantly improving our operational efficiency and allowing us to focus on growing our business." 

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Stef Northfield

General Manager

"We believe HBP will support the growth of our business long term. We had to have the confidence that HBP could support us and support us long term, plus support us in the growth of our business to handle any IT projects that we had."

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Andrew Robinson

Managing Partner

"Through the whole process and leading up to the implementation was very easy, we felt comfortable once we’d visited the site, I could see the teams there, I could see the people and I could understand how your service would fit with our business."

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Simon Walkden

Chief Operating Officer
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Our Proven Process

 

Assess & Understand: We begin with a detailed review of your systems, workflows and support needs to ensure we design a service that matches how your business operates.

Set Up & Configure: Our team puts the right monitoring tools and support channels in place, so issues can be flagged and resolved quickly, whenever they occur.

Deliver Around the Clock: With 24/7 access to our UK-based helpdesk, your staff get expert support whenever they need it, keeping downtime to a minimum and productivity high.

Book A Free Consultation
Frequently Asked Questions

Do we really need 24/7 IT support?

If your servers, networks or critical systems went down overnight, your staff could be unable to work until morning - costing time, money and customer trust. 24/7 IT Support ensures help is always available when it matters most.

Isn’t this just the same as general IT support?

No. General IT support deals with day-to-day queries and routine issues. 24/7 IT Support is dedicated to business-critical incidents, giving you direct access to senior engineers with the expertise to resolve emergencies fast.

How fast do you respond in an emergency?

We work to strict SLAs, with guaranteed response times for critical calls. You'll have a 15-minute guaranteed response time and a 4-hour target fix time. You’ll be connected directly with senior engineers who start working on the issue immediately, minimising downtime.

What if the problem happens out of hours?

That’s exactly what this service is for. Whether it’s 2pm or 2am, our team is available to diagnose and resolve critical issues that would otherwise leave you waiting until the next business day.

What types of problems do you cover?

We handle emergencies such as server failures, network outages, storage issues, cloud downtime and serious security incidents. If it stops your business from running, we’ll fix it.