NOC Manager - Peterborough
The HBP Group
Lead. Automate. Transform.
Are you the kind of leader who thrives where operations and automation meet?
Do you get energy from eliminating noise, building automation at scale, and leading high performing technical teams?
If so, this could be the role for you.
The Opportunity
We’re looking for a hands on NOC Manager to take ownership of our monitoring and automation operations across multi client environments.
This isn’t just about running a NOC.
You’ll transform it.
You’ll lead the shift from reactive support to automation first, proactive operations, building a modern NOC function that delivers real customer and business outcomes.
What You’ll Lead & Own
Automation First Operations
You will take full ownership of automation across the business, centralising it within the NOC and removing the burden from the Service Desk. Your focus will be building scalable, self healing systems that reduce tickets at source, not just respond to them.
Advanced Scripting & Engineering at Scale
You’ll design and deploy automation across large environments using PowerShell and modern orchestration tooling. This isn’t basic scripting. You’ll be operating safely and effectively across thousands of endpoints.
Proactive Monitoring & Signal Quality
You’ll own monitoring strategy end to end, improving telemetry, reducing noise, and ensuring alerts drive meaningful action, not unnecessary tickets.
Platform Performance & Reliability
You’ll ensure high levels of patch compliance, availability, and infrastructure health across customer environments, from endpoints to cloud platforms.
Continuous Improvement & Root Cause Elimination
You’ll drive a culture of fixing problems permanently, using trend analysis, automation, and engineering improvements to remove recurring issues.
Team Leadership & Accountability
You’ll build and lead a high performing team with clear ownership, strong standards, and a focus on outcomes over activity.
What Makes This Role Different
This role combines:
Operational Leadership (Run)
Owning uptime, SLAs, and service quality across all environments
Engineering Excellence (Build & Improve)
Designing automation, eliminating root causes, and scaling operations
You won’t just manage a function… you’ll engineer it.
Who You Are
You’ll Thrive If You…
Are automation obsessed and hate repetitive work
Have strong PowerShell, scripting, and automation engineering capability
Have built or significantly improved a NOC or MSP operations function
Are comfortable operating at scale (hundreds to thousands of endpoints)
Can lead teams while staying technically hands on
Understand the commercial impact of downtime and inefficiency
Technical Background We’re Looking For
You don’t need to tick every box but you should be comfortable operating at this level:
Strong experience in MSP or multi client environments
Deep understanding of NOC operations, monitoring, and incident management
Hands on experience with RMM platforms and automation at scale
Advanced scripting capability (PowerShell essential, Bash beneficial)
Experience designing automation workflows and integrations (APIs, orchestration tools like Rewst)
Solid grounding in Microsoft 365, Entra ID, and endpoint management
Strong understanding of infrastructure, networking, and platform performance
Most importantly: you’ve built, improved, or transformed operations, not just supported them.
Certifications (or Equivalent Experience)
We value capability over certificates, but the following are advantageous:
MD 102 (Endpoint Management)
SC 900 (Fundamentals)
ITIL 4 Foundation
CCNA or Network+
Vendor certifications across RMM platforms
Leadership & People Management
Experience managing and developing technical teams in an MSP or operations environment
Strong in performance management, setting expectations, giving feedback, and addressing underperformance
Comfortable leading 121s, team structure, and accountability frameworks
Experience with recruitment, onboarding, and growing team capability
Confident acting as the senior escalation point during incidents
You can build and lead a high performing team, not just contribute individually.
Why Join Us?
Because this is a visible, high impact leadership role with genuine influence.
You’ll get:
Own a mission critical function
Real autonomy to modernise and automate at scale
Shape what great looks like in a modern MSP
Work in a business that values engineering, not just support
If you want a role that blends leadership, engineering depth, automation, commercial ownership, and meaningful impact…
You’re going to love it here.
Additional Information
A full job description is available on request and will be provided to shortlisted candidates.
Apply Now
Ready to Lead the Future of Proactive IT?
If you’re excited about redefining what great NOC operations look like in an SMB focused MSP, we want to hear from you.
Closing Date: 24th April 2026
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.
Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.
Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).
We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.
Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.
To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.
Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.
Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.
The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.
To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.
Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.
To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.
We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.
Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.
Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.
To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.
To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.
To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.
Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!
Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.
As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).
To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.
Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.
We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.
If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!
Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.
A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.
We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.
Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.
The HBP Group are an award-winning provider of Managed IT Services & ERP Software in UK with over 30 years' experience
Enterprise House, Woodhouse Road, Scunthorpe, North Lincolnshire, DN16 1BD
12 The Metro Centre, Welbeck Way, Woodston, Peterborough, Cambridgeshire, PE2 7UH
Unit 4, Redcliff Road, Melton, Hull, East Yorkshire, HU14 3RS
Trelew Suite 3, Ashurst Lodge, Lyndhurst Road, Ashurst, Hampshire, SO40 7AA
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© 2026 The HBP Group Registration No. 02263783
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info@thehbpgroup.co.uk
01482 423910