MS Dynamics 365 Business Central Service Desk Analyst - Remote
The HBP Group
Support with clarity. Solve with purpose. Help customers get more from their systems.
This role is for someone who doesn’t just answer support queries but understands the impact behind them.
If you enjoy solving problems, improving processes, and helping people confidently use Microsoft Dynamics 365 Business Central, you’ll feel at home here.
The Role
We’re looking for an experienced Business Central Service Desk Analyst to act as the first point of contact for our customers.
You’ll be central to how we deliver support... not just resolving issues but improving how customers use their systems day to day.
Alongside hands on support, you’ll guide users through best practice, deliver training, and contribute to a more proactive, customer focused service.
Where You’ll Make an Impact
Customer Support That Adds Value
You’ll go beyond fixing issues, helping customers understand how to use Business Central effectively through clear advice, guidance, and training.
Business Central Expertise
You’ll handle a wide range of queries, from simple “how to” questions through to data investigations, posting errors, and configuration challenges.
Ticket Management That Drives Quality
You’ll manage tickets with accuracy and ownership, ensuring SLAs are met while focusing on resolving root causes rather than quick fixes.
Training & Customer Enablement
You’ll deliver virtual training sessions, workshops, and create helpful resources that improve customer confidence and adoption.
Data Accuracy & Financial Awareness
You’ll think critically about how issues affect financial data, processes, and reporting... ensuring solutions are accurate and meaningful.
Continuous Improvement Mindset
You’ll spot patterns in recurring issues and suggest improvements that reduce future support demand.
Team Collaboration
You’ll work closely with internal teams, sharing knowledge and helping improve how support is delivered across the business.
Compliance & Security
You’ll handle customer data responsibly, ensuring all work aligns with GDPR and internal security standards.
Why This Role Stands Out
This isn’t just about answering tickets. It’s about:
Helping customers actually understand their system
Improving how support is delivered
Making Business Central easier to use day to day
You’ll have the opportunity to influence, guide, and improve... not just react.
About You
You’re someone who enjoys solving problems and explaining solutions clearly.
You’re comfortable working directly with customers but also thinking about how things could be improved.
You’ll likely recognise yourself in the following:
You prefer solving root causes over repeat fixes
You can explain technical concepts in a simple, user friendly way
You’re confident working with financial data and ERP processes
You enjoy helping others learn and improve
You’re organised, detail focused, and customer-driven
Your Business Central Experience
You don’t need to match everything exactly, but you should feel confident in:
Troubleshooting posting errors and general ledger issues
Supporting purchase and sales processes, journals, and transactions
Investigating discrepancies, missing data, and reconciliation issues
Understanding master data, dimensions, and reporting impact
Supporting setup and configuration of customers, vendors, and items
Explaining workflows such as posting groups, approvals, and document processes
Experience with integrations, reporting tools, or process improvement is a plus.
Your Technical Background
You should bring solid experience in:
Supporting multiple customers on Dynamics 365 Business Central (2+ years)
Customer facing technical support environments
Ticketing systems such as Halo, Zendesk, or ServiceNow
Microsoft tools including Excel, Word, and Modern Workplace applications
ITIL or similar service management frameworks
Additional Experience That Helps
AAT Level 2 qualification (or equivalent finance experience)
MB-800 certification (or equivalent experience)
Experience delivering training or customer workshops
What You’ll Get in Return
This is a role where your work directly improves the customer experience.
You’ll have:
A balance of technical support and customer engagement
Opportunities to deliver training and share knowledge
The chance to influence how support is delivered
Ongoing development and learning opportunities
Flexible working with remote options (Scunthorpe, Peterborough, or Hull)
Interested?
If you’re looking for a role where you can solve problems, support customers, and make a real impact... we’d like to hear from you.
Additional Information
A full job description is available on request and will be provided to shortlisted candidates.
Apply Now
If this sounds like the kind of role you’ve been looking for, apply today.
Closing Date: 29th May 2026
We reserve the right, depending on application numbers, to close or extend the closing date. We recommend applying early.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.
Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.
Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).
We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.
Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.
To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.
Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.
Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.
The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.
To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.
Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.
To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.
We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.
Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.
Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.
To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.
To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.
To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.
Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!
Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.
As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).
To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.
Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.
We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.
If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!
Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.
A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.
We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.
Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.
The HBP Group are an award-winning provider of Managed IT Services & ERP Software in UK with over 30 years' experience
Enterprise House, Woodhouse Road, Scunthorpe, North Lincolnshire, DN16 1BD
12 The Metro Centre, Welbeck Way, Woodston, Peterborough, Cambridgeshire, PE2 7UH
Unit 4, Redcliff Road, Melton, Hull, East Yorkshire, HU14 3RS
Trelew Suite 3, Ashurst Lodge, Lyndhurst Road, Ashurst, Hampshire, SO40 7AA
Penstraze Business Centre, Truro, Cornwall, TR4 8PN
© 2026 The HBP Group Registration No. 02263783
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info@thehbpgroup.co.uk
01482 423910