IT Project Delivery Manager - Scunthorpe

The HBP Group

Quick view about this role

  • Full Time
  • Scunthorpe
  • £45,000 to £50,000
IT Support Engineer

Lead. Inspire. Deliver.

Are you an experienced Project Delivery leader looking to shape the future of project delivery within a growing Managed Service Provider (MSP)?

We're looking for an exceptional IT Project Delivery Manager to lead our Project Delivery function, driving operational excellence, developing high performing teams, and ensuring customers receive an effortless project experience from inception through to successful delivery.

This is more than a delivery management role. You'll play a key part in shaping our delivery strategy, improving governance, mentoring talented professionals, and helping our business continue to grow through outstanding customer outcomes.

 

About the Role

As our IT Project Delivery Manager, you'll provide strategic leadership across the Project Delivery function, overseeing a portfolio of customer projects while leading a team of Project Managers and Professional Services Engineers.

You'll ensure projects are delivered consistently, efficiently, and to the highest standards through strong governance, effective resource planning, and excellent stakeholder management.

Working closely with Sales, Solutions, Service Operations and Senior Leadership, you'll help build a scalable, customer-focused delivery capability that supports long-term business growth.

 

What You'll Be Doing

Leadership & Team Development

    • Lead, coach and develop a high-performing team of Project Managers and Professional Services Engineers.
    • Foster a culture of accountability, collaboration, continuous improvement and customer focus.
    • Conduct regular one-to-ones, mentoring and performance reviews.
    • Support career development and succession planning within the delivery team.
    • Recognise success and proactively address performance challenges.

 

Project Delivery Leadership

    • Provide oversight across a diverse portfolio of customer projects.
    • Ensure projects are delivered on time, within scope, on budget and to agreed quality standards.
    • Act as the senior escalation point for delivery risks, customer concerns and complex project issues.
    • Chair project governance meetings, portfolio reviews and resource planning sessions.
    • Build trusted relationships with customers and internal stakeholders.

 

Operational Excellence

You'll ensure our Project Delivery function consistently provides an effortless customer experience through:

    • Clear, proactive communication
    • Strong governance and accountability
    • Predictable project delivery
    • Effective risk and issue management
    • Minimal disruption to customer operations
    • High-quality documentation and reporting

 

Continuous Improvement

    • Drive improvements across delivery processes, governance and methodologies.
    • Monitor KPIs relating to delivery performance, customer satisfaction and utilisation.
    • Use reporting and data to identify trends and improve operational performance.
    • Champion lessons learned and standardisation across all projects.

 

Strategic Leadership

    • Contribute to the strategic development of our Professional Services and Project Delivery function.
    • Develop scalable delivery frameworks that support business growth.
    • Promote innovation through modern project management practices, automation and AI where appropriate.
    • Collaborate with senior leadership to align delivery capability with wider business objectives.

 

What Success Looks Like

You'll know you're succeeding when:

    • Customer projects are consistently delivered successfully.
    • Customers enjoy an exceptional project experience.
    • The Project Delivery Team is engaged, motivated and continually developing.
    • Delivery governance is embedded and consistently followed.
    • Delivery risks are proactively managed.
    • Processes continue to evolve and improve through innovation and best practice.

 

About You

You'll be an experienced delivery leader who enjoys developing people as much as delivering successful projects.

You'll bring:

    • At least 3 years' experience in a Project Delivery Manager, Professional Services Manager or similar leadership role within an MSP.
    • Experience managing teams of Project Managers and Professional Services Engineers.
    • A strong background delivering infrastructure, cloud, cybersecurity and digital transformation projects.
    • Excellent leadership, communication and stakeholder management skills.
    • Experience implementing delivery governance and project standards.
    • Strong commercial awareness with the ability to balance customer expectations and operational priorities.
    • Experience using reporting and performance metrics to drive continual improvement.

 

Desirable Qualifications

    • PRINCE2 Practitioner
    • APM PMQ
    • Agile certification
    • Managing Successful Programmes (MSP)
    • Other recognised project management qualifications

 

Technical Knowledge

You'll have a solid understanding of:

    • Project Portfolio Management
    • Delivery Governance
    • Risk, Issue, Change and Dependency Management
    • Resource Planning and Capacity Management
    • MSP delivery frameworks
    • Project reporting and KPI management
    • Continual Service Improvement
    • Microsoft 365
    • Microsoft Azure
    • Modern infrastructure and cloud delivery

 

Essential Requirements

    • Right to work in the UK
    • Full UK Driving Licence
    • Willingness to travel to customer sites when required
    • Ability to pass pre-employment screening, including DBS and reference checks

 

Why Join Us?

We're passionate about delivering technology that makes a real difference for our customers and we know that starts with our people.

Joining us means you'll have the opportunity to:

    • Lead and shape a growing Project Delivery function.
    • Influence business strategy and operational excellence.
    • Work with talented technical and delivery professionals.
    • Deliver exciting cloud, infrastructure and cybersecurity projects.
    • Be part of a collaborative leadership team committed to continuous improvement.
    • Develop your career in a business that values innovation, quality and customer success.

If you're an experienced MSP Project Delivery leader who thrives on building teams, improving delivery standards and creating exceptional customer experiences, we'd love to hear from you.

Apply today and help shape the future of our Project Delivery function.

Closing Date: 30th July 2026

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Why Work For Us?

If you’d like to know more about why you should work for The HBP Group then find out more by following the link below.

Supporting both your work and personal life

Employment with benefits

We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.

Hybrid-Working

Hybrid Working

Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.

Flexible-Working

Flexible Working Hours

Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).

Head-Boobs-and-Balls

Head, Boobs and Balls

We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.

Wellness-Days

Wellness Days

Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.

Health-Shield

Supporting Your Health

To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.

Holiday-Allowance

28-Day Holiday Allowance

Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.

Annual-Bonus

Annual Bonus

Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.

All-Stars

All Stars Club

The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.

200-Club

The 200 Club

To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.

Mat-Leave

Enhanced Maternity Leave

Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.

Pat-Leave

Enhanced Paternity Leave

To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.

Adoption-Leave

Enhanced Adoption Leave

We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.

Goodbye-Leave

Leave to Say Goodbye

Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.

Dependents

Looking After Dependents

Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.

TTP

Tailored Training Plans

To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.

PDP

Personal Development Plans

To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.

Yep, there’s more

No, seriously!

Staff-Discount

The HBP Group Staff Discount

To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.

Free-Food

Free Food

Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!

Holiday-Sell-Back

Holiday Sell-Back Option

Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.

Long-Service

Long-Service Awards

As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).

Uniform

The HBP Group Wardrobe

To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.

Bi-Annual-Parties

Bi-Annual Appreciation Parties

Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.

Celebrations

Themed Office Activities

We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.

Staff-Referral

Staff Referral Scheme

If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!

Pension

Pension Scheme

Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.

ESG

Environmental Policies

A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.

Colourworks

Colourworks

We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.

PFYT

Penny For Your Thoughts

Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.

The HBP Group Gradient Bar