IT Support Hull

Proactive IT Support That Reduces Disruption & Increases Productivity

For SMEs across Hull that need IT to work better - not create more work. Whether you’re frustrated by slow responses, recurring issues or a provider that never helps you plan ahead, we help reduce disruption, keep your people productive and ensure technology supports your business rather than holding it back.

25-min average response

97% first-time fix

Call Us: 01482 423910

info@thehbpgroup.co.uk

Request An IT Consultation

We'll be in touch within 1 working day to book in a 45-minute consultation with one of our IT experts - you'll come away with clear idea of how we'll improve your IT support.

✓ Supporting 10,000+ users across 650+ business environments

Poor IT Support Costs You More Than The Monthly Fee

The real cost is paid in lost productive time, interrupted work and the inability to scale. If your employees are regularly frustrated, the same issues keep returning or you are left without clear direction, IT may be affecting more of your business than you realise.

Break Fix Cycle Icon

The Same IT Problems Keep Returning

When issues are repeatedly patched rather than resolved at the source, your team becomes stuck in a frustrating break-fix cycle, facing the same disruption and lost productivity again and again.

Your Team Waits Too Long for Support

When responses are slow and issues take too long to resolve, employees are left unable to work effectively. Productive time is lost, work is delayed and frustration builds across the business.

Laptop Warning Icon

Your tech no longer supports You

Legacy systems, ageing equipment and an outdated technology stack can make everyday work slower, less secure and more difficult. You may know something needs to change without knowing what to prioritise, what to replace or which direction is right for the business.

Nobody is helping you plan ahead

Your provider deals with today’s tickets but rarely helps you prepare for what's next. Without clear direction, technology decisions become reactive, opportunities to improve productivity are missed and it becomes harder to plan budgets or support wider business goals.

What Better IT Support Changes for Your Business

Less Disruption. Better Decisions. Technology That
Moves Your Business Forward.

Better IT support changes more than how quickly problems are resolved. It means fewer interruptions, fewer recurring issues and clearer decisions about how technology can improve the business. Your people lose less productive time, your operations become more resilient and you gain greater confidence in what comes next.

More productive working days

Fewer interruptions mean your people can spend more time doing the work that moves the business forward.

Greater control and confidence

Clearer information and direction make technology decisions easier to prioritise and act on.

Technology for what’s next

A stronger foundation helps the business improve efficiency, reduce risk and prepare for future change.

Traditional IT Support vs Managed IT Services: What’s the Difference?

Traditional break/fix IT reacts when something goes wrong. Managed IT services prevent problems before they disrupt your business. This comparison shows how a structured, proactive approach reduces downtime, prevents recurring issues and delivers long-term stability and accountability.

Traditional IT Support (Break/Fix)

8 /month

Managed IT Services
(The HBP Group)

8 /month

Traditional IT Support (Break/Fix)

Managed IT Services
(The HBP Group)

Feature / Outcome

Approach

Reactive

Proactive + reactive

Focus

Fix what’s broken

Prevent issues + improve IT

Downtime

Often recurring

Reduced through prevention

Repeat issues

Common

Root-cause fixes

Monitoring

Minimal / none

Included

Patching & maintenance

Ad-hoc

Included

Cyber security

Basic / add-on

Built into service

Strategy & roadmap

Not included

Included

Reporting

Limited

Regular reporting

Cost

Variable / unpredictable

Predictable monthly

Business alignment

Limited

Aligned to goals

Best for

Simple / low dependency

Growth + stability needs

Security You Can Measure — A 70+ Microsoft Secure Score

For organisations in Hull, security isn’t just a feature — it’s a foundation. We manage customer environments to achieve and maintain a Microsoft Secure Score of 70 or above, significantly higher than the UK average of around 50.

By applying defined security baselines, continuous monitoring and proactive configuration management, we help protect identities, devices and collaboration tools — ensuring your IT environment remains secure.

Book a Free IT Review

Download Brochure

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Why Businesses Choose The HBP Group

The Expertise Behind More Reliable IT and Better Results

Reliable IT does not happen by chance. It takes experienced people, proven processes and the expertise to know what good looks like. After more than 30 years supporting 10,000+ users across 650+ business environments, we know how to build IT around the needs of your business - helping your people stay productive, your decisions carry more confidence and your technology keep pace with what comes next.

Support With Clear Ownership

Your people are supported by a dedicated POD that builds a detailed understanding of your users, systems and priorities. Each POD is led by an experienced technical lead, with defined service levels and clear escalation routes when additional expertise is required.

That creates familiarity without compromising access to the wider team. Your employees receive consistent support, issues have clear ownership and you know there is an accountable structure behind every request.

25 min avg. response · 1 hr avg. resolution · 97% first-time fix

Sword & Oamaha Pods

ST About Us Feedback

Service That Keeps Getting Better

Good IT support should not stand still. We actively ask for honest feedback through customer satisfaction and effort scores, while analysing ticket trends and recurring issues to understand where your experience and technology environment can improve.

Quarterly business and service delivery reviews turn those insights into action. You see what has changed, what patterns we have identified and what we are doing to improve the support your business receives.

CSAT & CES feedback · Ticket trend analysis · Qrtly Meetings

Clear Direction for What's Next

Technology recommendations should not arrive as disconnected projects, unexpected costs or urgent decisions. Our structured SAE process gives you a clear path from establishing a secure and reliable foundation to improving efficiency, enabling your people and preparing for the future.

We maintain consistent technology baselines and turn risks, end-of-life systems and improvement opportunities into a prioritised roadmap. You can see what needs attention, what can wait and where investment will deliver the greatest value.

Structured roadmap · Maintained IT baselines

SAE IT support Hull Plan

IT Support Hull Expertise

Trusted Expertise & Standards

The quality of your IT support depends on the people, knowledge and standards behind it. You are supported by a highly trained team with experience across more than 650 business environments and 10,000 users.

We have been a Microsoft partner for more than 25 years and held Microsoft’s highest partner status for over 19 years. Our Microsoft Solutions Partner accreditations, ISO 27001 certification and Cyber Essentials Plus certification provide independent reassurance that our advice is grounded in established technical and security standards.

30+ years in business · 10,000+ users · 650+ environments

A P Robinson Customer Story

A Better IT Partnership for A Business Right Here in Hull.

Hull-based A P Robinson knew technology would play an important role in their future. Although its existing supplier was doing a fair job, the business wanted a partner that could understand the challenges ahead, support its long-term plans and handle the IT projects needed along the way.

With improved IT support, cyber security and infrastructure in place, they now have greater confidence in the reliability of its technology and the partnership supporting it.

Changing IT Provider - The Process

Switch IT Provider Without Creating More Disruption

Moving to a new IT partner should solve problems, not create another one. We take ownership of the handover, complete the technical discovery and agree a clear transition plan, so your people can continue working while your support moves across in a controlled and secure way.

Timelime 1 George, Darren & Jo

1. We Understand What Needs to Change

We begin by discussing what is not working today, what your people need from their support and whether there are any immediate concerns or upcoming priorities. This ensures the transition is planned around your business rather than treated as a standard provider swap.

1

Timeline 2 Andy & Callum

2. We Survey Your Current IT

Our technical team completes a detailed survey of your users, locations, systems, infrastructure, security and existing support arrangements. This helps us identify the access, documentation and knowledge needed to support you properly, while highlighting any immediate gaps that could affect the handover.

2

Timeline 3 Ryan & Jack

3. We Build and Agree the Transition Plan

We turn the findings into a clear plan covering responsibilities, timescales, communications and the information needed from your current provider. You know what will happen, when it will happen and where your involvement is required before the transition begins.

3

Timeline 4 Cameron

4. We Manage the Handover

Our team coordinates the transfer of access, documentation and technical knowledge needed to take over your support. We work through any missing information or dependencies and keep the handover moving, without leaving your team to manage the technical details between two providers.

4

IT Support Hull Timeline 5

5. Your New Support Goes Live

Once the essential access, information and support processes are in place, your people can begin using HBP for day-to-day help. We remain close to the transition during the early stages, resolving gaps quickly and making sure your users know where to go and what to expect.

The priority is to establish reliable support first. Wider improvements can then be assessed and prioritised with you at the right pace.

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IT Support Hull Pricing

Elevate Your IT with Our Core Packages

Your IT support should be predictable, easy to understand and straightforward to compare. Our fully managed support starts at £41.67 per user, per month, giving you a clear core cost without hiding the price behind a sales conversation.

elevate Assist

For In-House IT Teams

£275 per user, per year

Designed to support organisations with an in-house IT team or manager.
Support for servers and core infrastructure.
NOC services for servers and core infrastructure.
Up to 25 days holiday cover including end-user support.
Minimum 25 users

Book an IT consultation

elevate Essentials

Fully Managed IT Support

£500 per user, per year

Designed for organisations without any internal IT resource.
Support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
New user device set up included.
Minimum 10 users

Book an IT consultation

elevate Infinity

Managed IT Support & Projects

£800 per user, per year

Designed for business who want to drive growth and efficiency.
Support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
Unlimited projects from our elevate Infinity project packs.
Minimum 25 users

Book an IT consultation

ABOUT US

Local Support, Backed by 30+ Years of IT Expertise

Choosing an IT partner means trusting them with the systems your people depend on every day. You need local accountability, but also the scale and specialist depth to deal with complex issues, security risks and future change. The HBP Group gives you both.

From our Hull office, you are supported by a wider team that gives you access to the right expertise as your needs evolve, without losing the familiar relationships and clear ownership that make support feel personal.

IT Support Hull Partner 1

Local Support, Backed by Real Scale

With a team based in Hull and specialist expertise across five UK offices, you get the familiarity of a local partner without being limited by the resources of a small provider.

For more than 30 years, we’ve supported organisations with increasingly complex technology needs. Today, we support over 10,000 users across 650+ business environments, giving you access to the depth, experience and capacity to support your business as its needs change.

IT Support Hull ISO CE+

Proven Expertise and Trusted Standards

Your IT partner should be able to demonstrate more than technical knowledge. You need confidence that its advice, systems and security practices meet recognised standards.

We’ve been a Microsoft partner for over 25 years and have held Microsoft’s highest partner status for more than 19 years. As a Microsoft Solutions Partner, ISO 27001-certified business and Cyber Essentials Plus-certified provider, we bring proven expertise and robust standards to the technology your business depends on.

97-Staff-Retention

Familiar People Who Know Your Business

With a 97% staff retention rate, you are more likely to build lasting relationships with people who understand your systems, users and priorities. That continuity preserves knowledge, reduces repeated explanations and gives your people a more consistent support experience over time.

Developing Our People At All Times

Continuous Learning. Better Advice.

Every member of our team follows a personalised development plan, supported by ongoing technical training and knowledge sharing. As technology, security risks and best practice evolve, so does our expertise—giving you support and recommendations based on what works now, not what worked 5 years ago.

Best Companies

An Award-Winning Team Behind Your Support

We are recognised by Best Companies as a leading UK employer. That matters because the quality of your support depends on those delivering it. By creating a supportive, high-performing workplace, we attract and retain people who take pride in solving problems well and delivering a better customer experience.

Values

A Culture Built Around Customers

Our commitment to creating WOW moments (the ones that make you go "WOW") encourages our people to look beyond the immediate task and ask what would make the experience better for you. That could mean clearer communication, spotting an issue before it grows or taking extra ownership to keep work moving.

EOS

Clear Ownership at Every Level

We operate using the Entrepreneurial Operating System (EOS) (from the book "Traction"!), providing structure, accountability and alignment across the business. For you, that means issues have an owner, decisions are less likely to drift and the service you receive is backed by a business structured to follow through.

ESG

A Responsible Long-Term Partner

Through the Microsoft Partner Pledge and our support for the UN’s global goals, we create a positive impact on our people, communities and environment. For organisations with ESG commitments or supplier standards, this provides added confidence that your IT partner takes its wider responsibilities seriously.

The HBP Group (Hull)

Our Hull office is based in Melton, Hull, and home to HBP Systems Ltd, part of The HBP Group.

01482 423910
info@thehbpgroup.co.uk  
Unit 4, Redcliff Road, Melton, Hull, East Yorkshire, HU14 3RS

Are you based in Hull, and can you provide on-site support?

Yes. Our Hull office is in Melton (just outside the centre) and supports businesses across Hull and East Yorkshire. Most issues can be resolved remotely for speed, but our engineers provide on-site support when it is needed. You get the accessibility and accountability of a local team, backed by the wider expertise and capacity of The HBP Group.

What size and type of businesses do you support?

We are best suited to small and medium-sized businesses, typically with around 10–250 employees, including organisations with multiple sites, remote or hybrid teams and no dedicated IT manager. We support businesses across sectors including manufacturing, engineering, professional services and retail, adapting the service around your users, systems and internal resources rather than expecting you to fit a rigid model.

How will your IT support be different from our current provider?

You receive more than a helpdesk that waits for something to break. A dedicated POD builds familiarity with your business, while defined service levels, clear escalation routes and proactive monitoring help keep support accountable. We also review recurring issues and future priorities so your IT can improve over time. Our current service results include a 25-minute average response time, one-hour average resolution time and 97% first-time fix rate.

What should we expect when changing IT provider?

We begin by understanding what is not working and completing a technical survey of your current environment. From there, we agree a clear transition plan and coordinate the transfer of access, documentation and technical knowledge with your existing provider. You will know what is happening, what we need from you and when your new support will begin. Our priority is to move your day-to-day support safely and practically, with minimal disruption to your people.

How quickly will you respond when our people need IT support?

We prioritise every request according to its impact on your business, with clear response commitments and fix targets:

Priority 1: 15-minute guaranteed response, 4-hour fix target
Priority 2: 30-minute guaranteed response, 8-hour fix target
Priority 3: 1-hour guaranteed response, 2-day fix target
Priority 4: 2-hour guaranteed response, 3-day fix target

A complete outage or business-critical issue receives the fastest attention, while lower-priority requests are managed within clearly defined timescales. Across our support service, we currently average a 25-minute response time, a one-hour resolution time and a 97% first-time fix rate.

Your service agreement clearly explains how issues are prioritised, when you can expect a response and how each request will be escalated—so your people are never left wondering what happens next.

How much will IT support cost—and will we need to replace everything?

Our fully managed IT support starts from £41.67 per user, per month, equivalent to £500 per user annually. Enhanced security services and project work may affect the total, but your proposal will clearly explain what is included and where additional costs could apply.

You will not be expected to replace your entire technology environment simply to move your support. We will explain any risks, separate urgent priorities from longer-term improvements and set out future requirements, costs and timescales clearly before decisions are made.

What happens after I request a consultation?

We will contact you within one working day to arrange a 45-minute consultation with one of our IT experts. You do not need to prepare a technical specification: we will discuss your current support, the problems affecting your business and what you need from a new partner. You will come away with a clearer understanding of where your IT support could improve and whether The HBP Group is the right fit for your business.

Ready to Improve Your IT Support?

Get a Clearer Plan for Better IT Support

Tell us what is not working with your IT today. We’ll contact you within one working day to arrange a 45-minute consultation with one of our IT experts, where we’ll explore your current challenges, what you need from a new provider and how your support could be improved.

No technical preparation required
A focused 45-minute conversation
No obligation to change provider

Hull-based, backed by 30+ years’ experience and a team supporting
more than 10,000 users.

Request Your IT Consultation