Meet The HBP Group’s Pegasus Support Team

Get to know The HBP Group's Pegasus support team. 

Earlier this year, Applied Business Solutions became part of The HBP Group, and since then we’ve been working on bringing our people and services together. We’re delighted to share that the transition is now complete, and all customers from HBP Systems, Kamarin Computers and Applied Business Solutions are now supported by one combined Pegasus team.

That means Carolyn and Felicity, who many ABS customers already know well, are now working alongside Louise, Sarah, Tony and Kim from The HBP Group’s existing support team. Together, they bring more than 100 years of Pegasus experience and a shared commitment to providing fast, friendly and knowledgeable support whenever it’s needed.

This is now our largest dedicated Pegasus support team to date, bringing together over 100 years of combined expertise. With such a depth of experience across Pegasus products, our specialists can respond to your queries quickly and help you get the very best from your system.

Rachelle Gray

Software Services Director

Rachelle brings 17 years of experience working with ERP solutions, along with over 3 years in senior leadership at The HBP Group. She combines deep product knowledge with strategic oversight, ensuring our support services meet the evolving needs of our customers and that every query is handled efficiently and effectively.

Jo Mayfield

Software Services Manager

Jo has over 23 years of experience supporting ERP systems and 10 years in managing the support team. She plays a key role in guiding the team, ensuring best practices are followed, handling complex queries effectively, and making sure our customers receive consistently high-quality support.

Carolyn Hartwell

Senior Support Consultant

Carolyn has been supporting Pegasus customers for over 25 years. As one of our most experienced consultants, she helps businesses get the most from their systems while ensuring any issues are resolved quickly.

Louise Dearman

Senior Software Support Specialist

With more than 20 years of experience, Louise brings unrivalled knowledge to the team. She
specialises in solving complex issues and mentoring newer consultants to deliver consistently high standards of support.

Tony Cyprys

Software Support Specialist

Tony has been supporting Pegasus products since 2006. He supports customers with both technical and functional issues, drawing on his almost 2 decades of experience to resolve problems quickly and effectively.

Felicity Langley

Support Consultant

Felicity has over 20 years of experience with Pegasus.

Felicity brings her wealth of knowledge and experience to help customers resolve their queries quickly and efficiently, ensuring they feel fully supported at every stage.

Kim Langer

Software Support Specialist

Kim has 8 years of experience in accounts and financial software and almost 3 years supporting HBP Group. She has been supporting Pegasus since January and brings her expertise to help customers resolve queries quickly and efficiently, ensuring they feel fully supported.

Sarah Crawford

Software Support Specialist

Sarah has almost 3 years of experience supporting Pegasus. She focuses on day-to-day customer queries and helps users find straightforward solutions to keep systems running smoothly.

What You Can Expect from Our Team

• Response & Fix: Our SLA is clear. You can expect a response within 1 hour and a fix within 8 hours.
• Expertise: Every specialist is Pegasus qualified, supported by accounting knowledge and AAT qualifications within the team.
• Ongoing Assistance: As Pegasus develops and your team evolves, we can provide training and support to ensure adoption is maintained.

With this combined team, you benefit from faster response times, a wider pool of knowledge, and the reassurance that every query is backed by almost 100 years of Pegasus Opera 3 expertise.