Chief Service Delivery Officer

I look after the overall client experience ensuring all our customers get a WOW level of service from us and being that key bridge in the company between the customer and the service side of the company. My sole aim is to ensure the customers are well looked after and supported and we deliver our services to them in the manner and to the level we we have all agreed. I pride myself on ensuring all customer's queries and questions are dealt with to a satisfactory resolution.

Years of experience, not only in the business but in the industry. I can leverage my vast years of experience in getting the best and quickest solution to customers' problems, as well as knowing who is best to deal with in the business. I always use those lessons learned; more importantly, to feedback to the business to further improve our service going forward.
I also think the word empathy is really key, so you can understand issues from the customer's perspective 

I contribute to The HBP Group because I genuinely believe we stand apart from most other MSPs. Our exceptional team, from top to bottom, shares a forward-thinking approach not only toward our business but also toward our customers' success. We are truly committed to helping our clients thrive in their endeavours and I am confident that we are the right partner to support them in achieving their goals.

I love spending time with my family & friends. I'm really into WWII history - I collect and restore WWII vehicles.

• The Effortless Experience Book
• MSP Zone Pod Cast