MANAGED IT SUPPORT

Managed IT Services is a term used to describe the combination of both reactive and proactive IT support services into a single package

Typically Managed IT Services are used by small and medium sized businesses who do not have their own IT department or want to add additional skills to their existing IT resource. By outsourcing support to a Managed Services Provider they gain in terms of both resource and expertise.

Support packages can vary but in most scenarios they will cover everything from end user devices (PCs, laptops, tablets, smartphones etc.), all core network infrastructure (servers, switches, routers, UPSs, SANs etc.), any network related software (security, backup etc.) and will also cover proactive services, such as operating system patching, so that there is minimal involvement required from anyone else other than the Managed Service Provider.

Packages for a Managed Service Provider are normally on a per user, per month or a per user, per year pricing structure.

Following a review of the UK market we found that the range of pricing from Managed Service providers was between around £300 and £800 per user, per year.

The difference in pricing between different providers can be attributed to the location of the provider (prices are higher in London, for example) and also the levels of service provided. Whilst Managed IT Support packages tend to cover the same core functions, there can be differences in the proactive elements which involve additional software (such as remote monitoring software) or pre-packaged labour time for proactive maintenance.

It’s typically small and medium sized businesses (also known as SMEs or SMBs) who use a Managed Service provider. Those with between 10 and 200 members of staff.

Businesses and organisations of this size normally have limited in-house IT resource, or no resource at all, and therefore look to add both expertise and additional resource in order to get their IT issues resolved quickly.

A wide range of industries opt for Managed IT Support service and our clients include businesses in virtually every industry including accountants, solicitors, manufacturers, distributors, charities, membership organisations, breweries and lots more!

As a Managed Service Provider, our managed IT support can be broken down into three key areas that really sets us apart from other IT providers claiming to offer managed IT support services. We use technology and systems that prevent IT issues from ever happening in the first place. Through constant monitoring in the background of all your operations, we perform regular updates and patches to systems on a large scale to all customers, so you’ll never have to wait for them and we implement and maintain best practice IT and cyber security policies to reduce breaches.

We offer direct access to a highly trained and experienced support desk. This could be for when you need to know how to do something (like adding a new starter or do something in Word or Excel), we’ll be there to support you. Our accredited engineers help your team use their technology better every day.

There’s everything you’ll get with traditional support too. If it’s broke, we’ll fix it. Our expert technical team are here to help you with those issues that occur that must be fixed as quickly as possible, so your teams can carry on with their days and be as productive as their coffee allows them. These can be issues such as slow-running PCs, keyboards that won’t work or as serious as cyber-attacks

Managed IT support can provide a range of benefits that help your business run more smoothly, securely and efficiently. With the use of monitoring tools and proactive maintenance techniques to identify and resolve IT issues, they often don’t become major problems, helping minimise downtime and keep your systems running smoothly.

With managed IT support, you also get a flat monthly fee, which makes it easier to budget for IT expenses and avoid unexpected costs. Alongside this fixed fee you’ll also have access to expertise in a wide range of IT areas, including cloud computing, cybersecurity, network infrastructure, software development and more. Whilst you’re not worrying about your IT support and network, you can focus on your core business functions and leave IT management to the experts.

That’s the beauty of Managed IT support, you don’t need to. You pay for all-inclusive IT services, which means every element of your IT support is covered by an experienced expert who can help you get the most from your IT, every day. It also means it’s scalable. Maybe you don’t need an element of that support right away, but it’s available to you, so when the time comes you don’t need to worry about increased costs and there’s no nasty surprises either – you know exactly what you’re paying, for every user, each and every month so it’s ideal for budgeting. It also means you can take advantage of elements of IT support you may not have typically had access to with traditional IT support (which would have likely come at an additional cost).