IT SUPPORT PRICING

This is the most basic IT pricing model: you only pay when something breaks. You’ll be charged per incident or per hour to fix issues like server crashes, user errors, or software bugs. There’s no ongoing relationship—just call-outs as needed.

Typical Cost: £75–£150 per hour, plus potential call-out fees.

While cheap at first glance, costs can mount quickly during critical failures or emergencies. This model also comes with longer downtime and no prevention.

You’re billed at an hourly rate for any time a technician spends resolving issues or performing tasks. While it offers flexibility, it’s unpredictable and can discourage regular use. You’re paying for time—not outcomes.

Typical Cost: £60–£120 per hour, depending on technician skill level and urgency.

Useful for one-off needs but not ideal for fast-growing companies or those with recurring IT problems.

Best for: Companies with light IT needs and a desire for budget control but limited strategic requirements.

This model gives you a set number of support hours per month for a fixed fee. It offers more predictability than hourly billing and often comes with priority response times—but hours may expire or overages may be expensive.

Typical Cost: £500–£1,500/month for 5–20 hours of support.

Good for businesses with consistent but limited IT needs, though not a full substitute for proactive IT planning.

Best for: Ambitious companies that rely heavily on IT and want a true partner to help them scale securely and efficiently.

This comprehensive model, used in our elevate packages, offers unlimited support, proactive monitoring, cybersecurity, patch management and strategic advice for one set monthly fee per user. It aligns your provider’s incentives with your success.

Typical Cost: £300–£800 per user/year for standard support. Premium tiers (with unlimited projects, like Elevate Infinity) can range £800–£1500 per user/year.

You pay a consistent fee and get consistent results. No surprise bills or reactive scrambling.

Best for: Businesses with clearly defined, one-off tech goals that already have a support plan in place.

When you need a one-time IT upgrade, such as migrating email systems or upgrading cybersecurity, a project-based model applies. You’ll receive a fixed quote based on project scope, timelines, and complexity.

Typical Cost: £5,000–£50,000+, depending on the project size and infrastructure involved.

This works well for tackling major upgrades, but it doesn’t cover support or long-term IT needs.

While hourly and project-based models may suit one-off needs, they lack the continuity and cost control most growing businesses require.

That’s why fully managed support, with a clear annual per-user cost, offers the best long-term value. It keeps your systems running, your staff productive, and your costs under control.