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IT Support & Managed IT Services

Productivity, Security & Peace of Mind. IT Support Designed for SMEs.

From IT support to strategic planning, we keep SMEs running at their best. Reducing downtime, protecting against cyber threats and making teams more efficient. Whether you’re changing IT providers or outsourcing for the first time, you’ll have a trusted partner who makes IT simple, scalable and built around your goals.

 

97% First Time Fix Rate

Trusted by Over 10,000 Users

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We'll be in touch within 1 working day to book in a suitable time to meet with one of our IT experts.
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Microsoft Solutions Partner
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Proactive IT Support

Our proactive helpdesk and monitoring services keep everything running, so problems are fixed before they impact productivity. With unlimited on-site and remote support and a 97% first-time fix rate, you’ll know your team is always supported.

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Fast, Reliable Helpdesk: Quick and efficient IT support, with urgent issues receiving a response in under 15 minutes.

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Proactive Care: We don’t wait for things to break. We detect and resolve 2,000+ potential IT issues for customers every month, preventing hours of downtime.

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24/7 Monitoring & Maintenance: Get continuous system oversight that stops issues before they cause disruption.

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Managed IT Support
Better-You-IT-Support

Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt
Finance and IT Director at BetterYou
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Black-Onyx-IT-Support

The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company. 

Stef Northfield
General Manager and Senior Associate Director at Black Onyx
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Ulrick-And-Short-IT-Support

Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert
Ulrick & Short
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At The HBP Group, we don’t just fix IT problems, we prevent them. Our expert-led, proactive IT support keeps your business operating smoothly while helping you scale with confidence. Most importantly, our discovery process, which will enable us to uncover your challenges and create an initial IT plan, takes less than 3 hours of your time.

With over 30 years of experience, a proven process and minimal time commitment required from you, we make switching IT support smooth, secure, and stress-free.

  • ✅ 97% first-time issue resolution rate: Problems fixed right, the first time
  • ✅ Microsoft Solutions Partner certified: Accredited expertise you can rely on
  • ✅ Rapid response: Urgent issues handled in under 15 minutes
  • ✅ Proactive monitoring: We address and fix problems before they impact your business
  • ✅ Strategic IT planning: Ensures IT & technology support your long-term goals
  • ✅ Flexible support packages: Managed IT Support packages to fit every need
See why businesses choose The HBP Group
Our customers have saved hours of time every day, by eliminating recurring IT issues and using technology to streamline their business processes. On average, our customers save 3 hours per user, per week in their first month after switching to us. With locations across the UK, we don’t just deliver support, we deliver outcomes. 

 

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IT Support Implementation Process
Your IT Support. Delivered with Confidence.

Switching IT providers or upgrading your infrastructure can feel like a risk—but with the right partner, it’s a smooth and strategic move.

With over 30 years of experience and a proven approach, The HBP Group ensures that every IT project and support transition is delivered securely, efficiently, and with total confidence. Whether you’re migrating systems, enhancing your infrastructure, or moving to a new IT support provider, we make the process seamless.

We start by understanding your business, your IT setup and your goals.

We start by taking a deep dive into your current IT setup, how it supports your team, where it's falling short, and what your future goals are. We speak with key stakeholders, audit your infrastructure, and uncover inefficiencies or risks that may be holding your business back.

Then we use this insight to design a tailored IT improvement plan, showing you exactly how our recommended solutions will stabilise your systems and support your growth before you make any commitment.

Making the Move to Better IT Support.

Changing your IT provider can feel like a big step, but with the right approach, it’s a smooth and stress-free process. Our proven transition framework takes you from onboarding to fully supported with clear steps, minimal downtime, and full transparency throughout.

With decades of experience and a dedicated team guiding the way, we make sure your support handover is efficient, secure, and aligned with your business needs, so you see results from day one.

Expert IT Support Backed by Practical Experience.

Our support team isn’t just friendly, they’re highly trained experts with deep knowledge of Microsoft technologies and years of real-world IT experience.

You'll benefit from unlimited support, regular training opportunities, and access to expert-led content like webinars, how-to guides, and best-practice resources. Whether it's day-to-day questions or deeper guidance, we're always here to help your team get more from your IT systems.

ALL LOCATIONS

Find Your Nearest Support Location

We provide IT Support and Managed IT Services to SMEs across the UK. With offices in key regions, our accredited experts are never far away, combining local knowledge with national coverage. Whether you want on-site support or remote assistance, we’ve got you covered.

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Frequently Asked Questions

What are IT Support Services?

IT Support Services mean proactive, ongoing management of your technology by an external IT Support Company like The HBP Group. We monitor, maintain and improve your systems to prevent issues, reduce downtime and boost productivity. Our team helps your business stay efficient and focused by taking the stress out of IT.

What’s included in an IT Support package?

A typical Business IT Support Service includes remote helpdesk access, device monitoring, cybersecurity protection, data backup, software updates and strategic advice. At The HBP Group, we also offer account management, proactive maintenance and scalable support options that grow with your business.

Why should I outsource my IT support?

Outsourcing your IT to a trusted IT Support Company provides expert knowledge, faster issue resolution and predictable service without the cost and complexity of managing an internal team. It lets you concentrate on running your business while we handle the tech.

Can you help us move to Microsoft 365 or the cloud?

Yes, we help businesses across the UK transition to cloud-based platforms like Microsoft 365. We handle everything from setup and data migration to training and security, ensuring a smooth and secure move.

Do you support Microsoft 365 and Teams?

Absolutely. As a Microsoft Solutions Partner, we offer full IT support for Microsoft 365, Teams, SharePoint and more. Whether you need help with setup, permissions, integrations or troubleshooting—we’ve got it covered.

What makes The HBP Group different from other IT support companies?

We go beyond fixing issues, we help you prevent them. With over 30 years of experience, an in-house team of certified experts and a customer-first approach, we provide the kind of proactive and strategic business IT support that keeps your company running smoothly.

Can you support businesses outside your office locations?

Yes. Although our offices are in Scunthorpe, Hull, Peterborough and Hampshire, we offer remote support to businesses across the UK, backed by nationwide field service when needed.