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IT PROBLEMS WE SOLVE

The IT Problems We Fix for SMEs Every Day

When your IT doesn’t work, your business doesn’t work. Lost hours, stressed staff, missed opportunities...it all adds up. Our job is simple: keep your systems running, protect you from risks and make sure your IT helps your business grow instead of holding it back.

 

97% First Time Fix Rate

Trusted by Over 10,000 Users

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The IT Problems Holding SMEs Back

Cost Overruns

Repeated Downtime

❌ Your Challenge: Every minute systems are down, productivity stalls, staff get frustrated and opportunities are lost.

✔️ The Solution: 24/7 monitoring and rapid-response helpdesk keep your business running, with 97% of issues fixed the first time.

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Excess Inventory

Security Risks & Compliance Worries

❌ Your Challenge: One data breach could cost you money, reputation and client trust - and keeping up with compliance is a constant worry.

✔️ The Solution: Enterprise-grade security plus support for cyber certifications protect your business and reassures customers.

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Production Bottlenecks

Unpredictable IT Costs

❌ Your Challenge: IT bills with poor ROI make it hard to plan, while underinvestment leads to bigger problems later.

✔️ The Solution: Flexible, scalable support packages with predictable monthly costs let you budget with confidence.

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Compliance + Quality Failures

Slow Support From Your Provider

❌ Your Challenge: Waiting hours (or days) for your IT provider to respond leaves your staff stuck and your business at a standstill.

✔️ The Solution: Our friendly helpdesk resolves most issues on the first call, so your team can get straight back to work.

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Disconnected Supply Chain

Lack of IT Strategy

❌ Your Challenge: Without a roadmap, IT becomes a blocker - systems age, upgrades get delayed and growth stalls.

✔️ The Solution: Our consultancy and account management give you a clear IT strategy and roadmap that supports your business goals.

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Reporting

Tech Choice Fatigue

❌ Your Challenge: With endless software and hardware options, it’s hard to know what’s worth investing in (and the wrong choice costs £.)

✔️ The Solution: We provide clear advice and consultancy to help you choose the right technology to drive efficiency.

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Streamlined IT isn't a nice-to-have, it's absolutely essential if you want to stay ahead of your competitors and scale. Your company doesn't need another quick fix or an ill-planned process overhaul. You need an optimised IT infrastructure that works with you to:

  • Drive operational efficiency
  • Maximise your return on IT investments
  • Seamlessly align with your growth and scalability goals

Did you know?

  • IT problems significantly disrupt focus. It takes an average of over 23 minutes per employee to get back to the original task after an issue occurs.
  • 70% of IT projects fail to meet their goals. These project failures have real impacts on short-term productivity and long-term growth objectives.
  • Working with outdated and inefficient IT processes can cost businesses at least 28 hours a week in lost time, based on our experience.
Sophos
Microsoft Solutions Partner
HP Partner
WatchGuard
Synology
Exclaimer
DrayTek
Ubiquiti

The Results You’ll See With Better IT

Outdated Systems Hold Back Growth
Higher Productivity

No more wasted hours waiting for fixes. Your team stays focused, meets deadlines and serves customers without interruption.

Stronger Security
Stronger Security

One breach could cost you everything. With enterprise-grade protection and CE/CE+ certification, your data and reputation stay safe.

Fragmented Software Solutions Hinder Efficiency
Predictable Costs

No surprise bills. Fixed price, scalable packages give you control of your budget,  often for less than hiring in-house.

You’re Trapped by Repetitive IT Issues and Can’t Break the Cycle
Smarter Decisions

Too many tech options? We give clear, practical advice so you invest only in tools that boost efficiency and cut waste.

You’re Trapped by Repetitive IT Issues and Can’t Break the Cycle
Business Continuity

Cyberattacks, failures, mistakes - we plan for them all. With recovery and backup in place, your business keeps running.

You’re Trapped by Repetitive IT Issues and Can’t Break the Cycle
Happier, More Engaged Staff

When IT just works, frustration disappears. Staff stay motivated, productive, and free to focus on their best work instead of waiting for fixes.

Better-You-IT-Support

Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.

Judi Everatt
Finance and IT Director at BetterYou
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Black-Onyx-IT-Support

The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company. 

Stef Northfield
General Manager and Senior Associate Director at Black Onyx
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Ulrick-And-Short-IT-Support

Having worked with HBP for a number of years now and it’s really good to find an IT partner that has the same core values as us, and to be able to develop with us as well.

Robert Lambert
Ulrick & Short
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Managed IT Support

Why SMEs Trust The HBP Group

✅ 30+ Years of Experience supporting SMEs across the UK.

✅ Microsoft Solutions Partner Certified — giving you direct access to world-class expertise.

✅  97% First-Time Fix Rate — we don’t waste your time.

✅ Trusted by 650+ Businesses and 10,000+ Users.

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What Happens Next?

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Worried about switching IT providers?

We know changing IT companies feels daunting. It’s one of the biggest reasons businesses stay stuck with poor support. The good news? We handle the whole process for you. From contacting your old provider to transferring documentation, passwords and systems, we make the handover smooth. Most of our clients experience no downtime during the switch, just a noticeable jump in service quality.

Thinking About the Cloud?

The cloud isn’t one-size-fits-all and rushing into it can cost SMEs time and money. That’s why we start with a clear assessment of what should move, what should stay and how to keep everything secure. Whether it’s migrating email to Microsoft 365, shifting workloads to Azure or building a full hosted desktop setup, we design a roadmap that fits your business. You get the benefits (flexibility, security and scalability), without the disruption.

Already Have an IT Person?

Plenty of our customers have a single IT manager or a small team. We don’t replace them, we strengthen them. We handle the day-to-day issues and monitoring so your in-house team can focus on bigger projects and strategy - or vice versa.

Worried Staff Are Using Their Own Apps and Workarounds?

When IT isn’t working, people find their own way. Saving files in personal drives, using free apps or sharing data through risky channels. It might feel harmless, but it opens you up to security risks and lost productivity. We standardise and secure the tools your team uses, giving them faster, easier ways to work without the need for risky shortcuts.

IT Support Implementation Process
The Real Risk Of Unsolved IT Bottlenecks.

Nothing impedes a company's growth more than outdated Technology. Unaddressed technology constraints become needless barriers, creating a widening gap between your company's potential and its performance.

What's more, inaction is expensive itself. Companies with efficient processes and streamlined IT can rapidly grow and scale.

Unresolved IT issues could lead to...

Dangerous Data Gaps

Paper-based and disconnected legacy systems create fragmented data, leading to data silos that create missed opportunities and suboptimal outcomes.

Productivity Drain.

Outdated IT infrastructure silently erodes your operational efficiency and translates to delays with direct, quantifiable revenue loss.

Escalating Risk.

Whilst legacy system maintenance appears cost-effective, it inevitably leads to increased downtime and security vulnerabilities.

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Before Your Business Can Scale, You Need A Solid IT Foundation

Eliminating IT issues doesn’t need to be an uphill battle. Optimising your IT system is the first step towards the scalable growth your business deserves.

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Frequently Asked Questions

Why should we outsource our IT support?

Because downtime, security risks, and rising costs add up fast. Outsourcing gives you a full team of certified experts for less than the cost of hiring in-house, with predictable monthly pricing.

What if we already have an IT person or team?

No problem — we work alongside in-house staff all the time. We can cover helpdesk overflow, specialist projects or provide strategy and consultancy while your team handles the day-to-day.

How quickly will you respond to issues?

Most problems are resolved on the first call — 97% of them, in fact. Our helpdesk is fast, friendly and backed by 24/7 monitoring (for those that need it), so many issues are fixed before you even notice them.

How long does it take to see results after implementation?

Most of our clients begin seeing measurable improvements in efficiency and productivity within 90 days of starting the process. The timeline can vary depending on the complexity of the challenges​​.

Will switching IT providers disrupt our business?

Not with us. We manage the transition from start to finish, making sure your systems stay online. Most businesses switch with zero downtime and notice an immediate improvement in support.

What makes The HBP Group different from other IT providers?

Unlike many providers, we don’t stop at fixing problems. We take a strategic approach to IT, ensuring it becomes an enabler for growth rather than just a support function. Our expert-led solutions are tailored, proactive, and backed by over 30 years of experience​​.

How can your services help my business grow?

By addressing inefficiencies and implementing scalable IT solutions, we free up your team to focus on core business activities. Our approach is designed to streamline operations, reduce downtime, and provide the tools needed to support growth​​.

Do you support remote work environments?

Yes, we provide solutions that optimise IT for remote work, ensuring seamless access, enhanced security, and productivity tools for your team​.