Experience hassle-free managed IT support with our proactive approach.
✅Trusted by 10,000s of users and 1,000s of organisations.
✅Accredited to the highest level possible with Microsoft.
✅Options for in-house teams, full support & projects included.
— From A Microsoft Certified Professional —
With support from one of our Microsoft Certified Professionals we will take the time to audit your existing processes, before providing a visual diagram of your network and discussing how we can help you.
P R I C I N G
Our prices are fully scalable, and no matter the number of users you have, you’ll always get everything included with the price you pay – and we mean everything. Included in your price you’ll get support for users with “how do I…?” style questions to help them get the most from technology and your traditional “break/fix” support for when problems occur, providing you with the ultimate care when you need it the most with industry-leading SLAs. Your monthly cost will also mean patches, updates and monitoring of your systems for cyber risks, helping prevent as many issues as possible before they happen.
All you need to do is cover your onboarding cost, choose your subscription type and add your licence packs to complete your IT network.
£250 per user, per year
For businesses with internal IT teams, we provide you with additional resources & skills.
Find Out More >
£500 per user, per year
A complete managed IT solution for businesses that need proactive, efficient support.
Find Out More >
£800 per user, per year
For businesses who take IT seriously our Infinity package includes both IT projects and support.
Find Out More >We’ve helped thousands of customers over the past 30 years improve their use of IT. Take the first step in your all-inclusive proactive IT journey, with the help of an award-winning managed service provider.
We’ll cover every element of your IT network and infrastructure for a fixed cost, meaning you can focus on running your business.
We’ll cover every element of your IT network and infrastructure for a fixed cost, meaning you can focus on running your business.
Take the pain away from managing your business’ IT system with our hassle-free approach, which helps your team become more productive than ever before.
Get A Quote >
Our team is highly accredited and regularly trained so they can provide IT solutions that work if issues do occur as well as providing top quality customer service too.
Contact Us >
We regularly monitor and patch IT systems to prevent issues before they become problems, reducing any potential downtime before it even happens meaning your team can focus on their jobs.
A simple way to buy user licences, grouped by the most common requirements. Our pack includes everything needed for a standard office worker, with other options for those who need less functionality.
Get accredited with either Cyber Essentials or Cyber Essentials Plus, either of which can be added to any of our elevate packages to complete you annual accreditation process.
We understand the most common challenges businesses face and have built our packages to tackle these scenarios, making it even easier for you to find the right support solution.
Assist
|
Essentials
|
Infinity
|
|
| End user mobile device support |  |
 |
|
| End user device support | |
|
|
| Server and infrastructure support | |
|
|
| Cloud services support | |
|
|
| Security solution support | |
|
|
| System administration | |
|
|
| Server and infrastructure monitoring | |
|
|
| Server and infrastructure patching | |
|
|
| End user device monitoring | |
|
|
| End user device patching | |
|
|
| New employee device setup | |
|
|
| Unlimited support, parts and loan equipment | |
|
|
| 25 days holiday cover | |
|
|
| Projects from our elevate Plus projects menu | |
|
|
| 24/7 business critical support | Optional | Optional | Optional |
| Minimum users | 25 users minimum | 10 users minimum | 25 users minimum |
|
Assist
|
|
End user mobile device support
|
|
End user device support
|
|
Server and infrastructure support
|
|
Cloud services support
|
|
Security solution support
|
|
System administration
|
|
Server and infrastructure monitoring
|
|
Server and infrastructure patching
|
|
End user device monitoring
|
|
End user device patching
|
|
New employee device setup
|
|
Unlimited support, parts and loan equipment
|
|
25 days holiday cover
|
|
Projects from our elevate Plus projects menu
|
| 24/7 business critical support Optional |
| Minimum users 25 users minimum |
|
Essentials
|
|
End user mobile device support
|
|
End user device support
|
|
Server and infrastructure support
|
|
Cloud services support
|
|
Security solution support
|
|
System administration
|
|
Server and infrastructure monitoring
|
|
Server and infrastructure patching
|
|
End user device monitoring
|
|
End user device patching
|
|
New employee device setup
|
|
Unlimited support, parts and loan equipment
|
|
25 days holiday cover
|
|
Projects from our elevate Plus projects menu
|
| 24/7 business critical support Optional |
| Minimum users 10 users minimum |
|
Infinity
|
|
End user mobile device support
|
|
End user device support
|
|
Server and infrastructure support
|
|
Cloud services support
|
|
Security solution support
|
|
System administration
|
|
Server and infrastructure monitoring
|
|
Server and infrastructure patching
|
|
End user device monitoring
|
|
End user device patching
|
|
New employee device setup
|
|
Unlimited support, parts and loan equipment
|
|
25 days holiday cover
|
|
Projects from our elevate Plus projects menu
|
| 24/7 business critical support Optional |
| Minimum users 25 users minimum |
Hear from Badminton England about how we executed and supported their move to the cloud, to allow their business to thrive and grow. As well as how our team of experts have offered them a first-class level of service that has meant their teams can power on productively.
Watch More Customer Case Studies >
We’ve worked with thousands of businesses, supporting them with IT and technology. With a 99% customer satisfaction rate and 97% customer retention rate, see what our customers have to say about how we help them, from consultation, installation and support for all types of businesses including on-premise, cloud based systems and hybrid IT solutions.
When there was the move into working with you guys, I was very impressed with the vision for the company, the partners that you work with. I think the advice that we’ve always had has always been very sound, very methodical.
We changed everything and of course appointed HBP to support us going forward. The best thing is when somebody rings me in my office and says “this isn’t working” I just say “ring HBP”. That is absolutely the best thing having reliable support.
Working with The HBP Group has been a great experience and I would recommend them to other businesses that are looking for an IT provider that takes the time to understand you and come up with the solutions that you want.
We consist of three businesses; HBP Systems, Kamarin Computers and Jugo Systems and we cover the vast majority of the UK.
Our teams are at the very heart of what we do, which is what makes our service so amazing. As recognition of our commitment to our staff and making The HBP Group a fantastic place to work, we’ve been accredited twice (in as many years!) by Best Companies™.
About Us >We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.
We are very proud of our achievements over the years which have been recognised by a whole host of accreditations from our partners, some of which can be seen to the right. These accreditations are recognition of our qualifications, expertise and experience in working with some of the best technology available to businesses.
There’s a reason so many businesses trust The HBP Group to be their Managed Service Provider; we implement IT strategies which reduce IT issues occurring in the first place and fix any problems that do happen in record speed for a fixed fee, allowing our customers to focus on their own businesses.
If you’re new to the phrase “Managed IT Support” or “Managed Service Provider” then we’ve compiled some of the common Q&As below…
Managed IT Services is a term used to describe the combination of both reactive and proactive IT support services into a single package…
Typically Managed IT Services are used by small and medium sized businesses who do not have their own IT department or want to add additional skills to their existing IT resource. By outsourcing support to a Managed Services Provider they gain in terms of both resource and expertise.
Support packages can vary but in most scenarios they will cover everything from end user devices (PCs, laptops, tablets, smartphones etc.), all core network infrastructure (servers, switches, routers, UPSs, SANs etc.), any network related software (security, backup etc.) and will also cover proactive services, such as operating system patching, so that there is minimal involvement required from anyone else other than the Managed Service Provider.
Packages for a Managed Service Provider are normally on a per user, per month or a per user, per year pricing structure…
Following a review of the UK market we found that the range of pricing from Managed Service providers was between around £300 and £800 per user, per year.
The difference in pricing between different providers can be attributed to the location of the provider (prices are higher in London, for example) and also the levels of service provided. Whilst Managed IT Support packages tend to cover the same core functions, there can be differences in the proactive elements which involve additional software (such as remote monitoring software) or pre-packaged labour time for proactive maintenance.
It’s typically small and medium sized businesses (also known as SMEs or SMBs) who use a Managed Service provider. Those with between 10…
…and 200 members of staff.
Businesses and organisations of this size normally have limited in-house IT resource, or no resource at all, and therefore look to add both expertise and additional resource in order to get their IT issues resolved quickly.
A wide range of industries opt for Managed IT Support service and our clients include businesses in virtually every industry including accountants, solicitors, manufacturers, distributors, charities, membership organisations, breweries and lots more!
As a Managed Service Provider, our managed IT support can be broken down into three key areas that really sets us apart from other IT providers claiming…
…to offer managed IT support services. We use technology and systems that prevent IT issues from ever happening in the first place. Through constant monitoring in the background of all your operations, we perform regular updates and patches to systems on a large scale to all customers, so you’ll never have to wait for them and we implement and maintain best practice IT and cyber security policies to reduce breaches.
We offer direct access to a highly trained and experienced support desk. This could be for when you need to know how to do something (like adding a new starter or do something in Word or Excel), we’ll be there to support you. Our accredited engineers help your team use their technology better every day.
There’s everything you’ll get with traditional support too. If it’s broke, we’ll fix it. Our expert technical team are here to help you with those issues that occur that must be fixed as quickly as possible, so your teams can carry on with their days and be as productive as their coffee allows them. These can be issues such as slow-running PCs, keyboards that won’t work or as serious as cyber-attacks
Managed IT support can provide a range of benefits that help your business run more smoothly, securely and efficiently. With the use…
…of monitoring tools and proactive maintenance techniques to identify and resolve IT issues, they often don’t become major problems, helping minimise downtime and keep your systems running smoothly.
With managed IT support, you also get a flat monthly fee, which makes it easier to budget for IT expenses and avoid unexpected costs. Alongside this fixed fee you’ll also have access to expertise in a wide range of IT areas, including cloud computing, cybersecurity, network infrastructure, software development and more. Whilst you’re not worrying about your IT support and network, you can focus on your core business functions and leave IT management to the experts.
That’s the beauty of Managed IT support, you don’t need to. You pay for all-inclusive IT services, which means every element of your IT support is…
…covered by an experienced expert who can help you get the most from your IT, every day. It also means it’s scalable. Maybe you don’t need an element of that support right away, but it’s available to you, so when the time comes you don’t need to worry about increased costs and there’s no nasty surprises either – you know exactly what you’re paying, for every user, each and every month so it’s ideal for budgeting. It also means you can take advantage of elements of IT support you may not have typically had access to with traditional IT support (which would have likely come at an additional cost).