ELEVATE ASSIST IT SUPPORT

elevate Assist: Amplify Your IT Team’s Capabilities with Expert Support

Our elevate Assist package is designed to supplement and strengthen your internal IT team, ensuring they have the expertise and resources needed to tackle complex challenges while staying focused on business growth. Whether it’s network issues, escalated technical problems, or simply covering gaps in knowledge, elevate Assist provides seamless support.

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Supplement IT Expertise

Your in-house team handles the day-to-day, but they can’t specialise in everything. With elevate Assist, you gain access to our team of 20+ Microsoft-certified engineers.

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Efficient Issue Escalation

First-line IT issues are easily managed in-house, but when more complex network problems arise, elevate Assist steps in, providing expert solutions for the toughest challenges.

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Seamless Holiday Coverage

Internal IT teams often struggle during holidays or planned absences. With elevate Assist, you get 25 days of annual holiday cover to handle first-line support during those days.

Key Features of elevate Assist

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Specialist Network Support

elevate Assist provides dedicated support for complex issues involving servers, Wi-Fi, switches, and firewalls. Your team can rely on our experts to step in when needed, ensuring efficient problem resolution without the need for additional hires.

Microsoft 365 Expertise

With elevate Assist, you access deep expertise in Microsoft 365, allowing your team to leverage the full potential of their tools. From configuration to security, we cover the technical details, so your IT team can stay focused on strategy.

Cost-Effective Resource Expansion

Instead of hiring new team members, elevate Assist gives you access to a wide range of IT specialists for a fraction of the cost. From complex projects to holiday coverage, your team stays supported, no matter what.

Worried About Outsourcing IT Support?

We understand the common concerns with outsourcing IT assistance:

Will it be too expensive?
elevate Assist offers a cost-effective solution, providing top-tier support at a fraction of the cost of hiring additional specialists.

Will it disrupt our current setup?
Our services are designed to integrate seamlessly with your internal team, providing backup when needed without changing the structure of your IT operations.

Will external support slow down response times?
Quite the opposite. Our specialists step in when your team faces complex problems, resolving them quickly and efficiently, so your team can focus on their core responsibilities.

Get Started With The HBP Group’s IT Services & Support

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Request Your 360° IT Assessment

Complete the assessment survey and interview your team to find existing bottlenecks and kickstart your IT improvement journey.

Implement & Train On Proven Solutions

Our team works with you, applying our proven Stabilise, Adopt, Enable approach, to streamline your existing IT and recommend only the solutions you need.

Find Your Tailored Support Package

We help you choose and launch an IT support package for your optimised infrastructure that supports your team and infrastructure, even as you scale.

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

Willem

Operations Director, Environmental Consultancy

“Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and headspace to grow the organisation."

Jason

Group CFO, Acquisition Group

“The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company."

Stef

General Manager, Security Consultants

"As well as being friendly, helpful and courteous, they work quickly, and speed is important to us. We have to have our systems up and running all the time."

Andrew

Managing Partner, Chartered Accountants

"Moving to the cloud has been great. It’s a much more efficient, modern way of working. More flexibility, the ability to work remotely."

Ashley

CEO, Charity

“The new system we got in from HBP, I think will really accelerate our growth. It's revolutionised the way we work."

Dave

Managing Director, Recruitment Bureau

“Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.”

Judi

Finance & IT Director, Supplement Company