Our success is built on the success of our staff & customers

Our philosophy as a business is to put staff at the centre of our strategy. We believe that by supporting, developing and training our staff to be the best that they can be we will offer an outstanding level of service to our customers which will, in turn, help us to grow as a business.

The incredibly high levels of service we provide, our accreditations, our awards and our hundreds of happy customers are testament to this approach and the people who work for The HBP Group.

A technology partner, not just a supplier…

As a management-owned business we understand the importance of having strong relationships with our customers. We know that they rely on our passion, our knowledge and our experience and that the IT and software systems we provide are of paramount importance to their own success.

Our focus is about building long term relationships by not only supplying great solutions but also by getting to know our customers and their businesses so we can add maximum value to them.

Why our customers choose us…

The HBP Group consists of HBP Systems, Kamarin Computers and Jugo Systems. Collectively we aim to provide the best customer experience possible, as well as helping to make businesses more efficient and profitable. Here’s what a few of our customers have to say about us…

When there was the move into working with you guys, I was very impressed with the vision for the company, the partners that you work with. I think the advice that we’ve always had has always been very sound, very methodical.

Adrian Christy, CEO, Badminton England

We changed everything and of course appointed HBP to support us going forward. The best thing is when somebody rings me in my office and says “this isn’t working” I just say “ring HBP”. That is absolutely the best thing having reliable support.

Chris Harper, Johnstone Insurance

The process has been great, from initial requirements meetings to go live and support. We are more than happy with our new EPOS and ticketing solution and would absolutely recommend Jugo Systems and VisiSoft to other visitor attractions and museums.

Simon Prager, Head of Commercial Operations, The Tank Museum.

Customer TestimonialsWhy do our customers work with us?

We work with businesses and organisations across a wide range of industries and a few of them have been kind enough to go on record and talk about how we’ve helped them and how they use our services.

We’re lucky enough to work with hundreds of businesses who see IT as a key part of their business and use our services to get the most our of technology.

Phil Denham, Commercial Director, The HBP Group

Why our customers choose us…

With all of our solutions, advice and support we aim to provide the best customer experience possible, as well as helping to make businesses more efficient and profitable. Here are just some of the reasons why our customers choose to work with us…

A Proactive Service

Proactive and managed services which prevent issues occurring

Fast Response and Fix

Fast response and fix times when help or advice is needed

Plenty of Engineers

A big team of experts who are fully qualified and accredited

Microsoft Accredited

Microsoft Accredited Engineers to deal with IT related issues

Accounts Qualified

AAT Accredited Technicians to deal with accounts related issues for our software customers

Management Owned

A management owned business who understand the importance of our customers

A Direct Contact

A dedicated account managed assigned to every one of our customers

Vastly Experienced

Our knowledge has been built over 30 years’ working in the IT and Software industry

Meet Our Leadership Team

Our leadership team work closely across The HBP Group and are responsible for making The HBP Group a fantastic place to work as well as delivering an exceptional level of customer service and driving our growth as a group of companies.

Joanne Partridge

Joanne is responsible for the overall strategy of The HBP Group and is the managing director of HBP Systems, ensuring that we achieve our overall vision, mission and goals as a company. She works closely with the people, finance and sales teams to manage the key commercial drivers of the business.

Tony Pearson

Tony oversees all operational aspects for The HBP Group to make sure that our high levels of customer service are achieved at all times. With a strong focus on customer satisfaction, he develops our product strategy, and looks to enhance the customer experience in all areas.

Phil Denham

Phil’s key responsibilities lie in the area of marketing, ensuring that businesses know
about the products, services and expertise available to them from The HBP Group. He
also supports the business development and account management teams to help build long term relationships with our customers.

George Smith

As well as being the Managing Director of Kamarin Computers, George plays a key role for The HBP Group by managing our team of account managers and sales consultants, who are responsible for looking after our customers.

Lee Drew

Lee is the managing director of Jugo Systems but also plays a pivotal role across The HBP Group as a specialist for our EPOS products KCPOS and VisiSoft. Lee’s role in this area includes every from sales and account management through to input into product development.

The HBP GroupWho Are We?

Our organisation consists of three companies; HBP Systems Ltd, Kamarin Computers Ltd and Jugo Systems. HBP Systems is based out of Hull and Scunthorpe, Kamarin in Peterborough and Jugo in Hampshire. Between us we cover the vast majority of the UK and work under The HBP Group name to provide a seamless service between our northern and southern offices.

We specialise in providing IT solutions and support to businesses to ensure they use technology effectively and efficiently and can focus on what they do best – running their business.

Our Vision, Mission, Values & Goals.

Recognised As a Best Company To Work For.

Our Vision.

As recognition of our commitment to our staff and making The HBP Group a fantastic place to work, we’ve been awarded accreditations from Best Companies™ twice in as many years, including their One Star ‘Very Good’ certification.

See Current Vacancies >

Built on the Best Companies structure.

Our Goals.

We want to be the best that we can be and are actively working towards some key areas that will help us achieve our vision and our mission. Each one can be contributed to by people across the business, no matter what their role.

Strong values at our core.

Our Values.

The way that we act and behave every day influences our reputation, our service and the culture we create.

Everyone at The HBP Group embraces our values; passionate, trustworthy and forward-thinking, in everything they do, whether dealing with customers, colleagues or suppliers.

See Current Vacancies >

Why choose The HBP Group as your IT partner?

Support from start to finish

Every journey with us starts with our free IT or cyber strategy review. A fully accredited Microsoft engineer and consultant assesses your current set up, and will help you understand your areas of weakness or concern.

Fully accredited

We invest in our team, so people can be confident when they invest in us. Regardless of the specific area, our IT teams are highly trained and accredited and are experts when it comes to their technical fields.

Industry-leading SLAs & XLAs

It’s critical for your business that issues are resolved quicker than ever, which is why pride ourselves on our exceptional SLAs. Not only those, but our market-leading XLAs too, helping deliver a world-class service.

Exceptional systems and tools

We don’t just our expertise, knowledge and industry best practise, but we deliver our services using market-leading Remote Monitoring and Management and support tools that most IT companies simply don’t have.

Project management

All our projects are fully planned and documented, which is key in alleviating pressure from you and your teams. Our project plans are detailed and cover every base, and you’ll have final sign off of every detail.

Dedicated IT support engineers

Unlike smaller IT support providers, we don’t mix and match the roles of our team. We have a fully staffed IT support desk that focus entirely on answering customer calls, resolving queries and issues.

Dedicated account managers

To ensure that you have a dedicated point of contact within The HBP Group that is always reachable, we assign you a highly-experienced Account Manager who oversees our support contracts with you.

Professional sounding board

When you outsource IT, we get to use our knowledge and expertise to be impartial once we know your business and goals. We’ll be the sounding board to help you navigate big decisions, or complement existing teams.

Our Accreditations

We are very proud of our achievements over the years which have been recognised by a whole host of accreditations from our partners, some of which can be seen to the right. These accreditations are recognition of our qualifications, expertise and experience in working with some of the best technology available to businesses.

We’re Award Winners!

We have been lucky enough to win many awards over the years as recognition for everything from business growth, customer service, marketing and supporting our local community. We’re very proud of these awards and some of them can be seen below…

Building strong partnerships for over 30 years….

A little glimpse into the history of The HBP Group.

HBP Systems is Founded 1991

In 1991, following a management buyout of Humber Business Products, HBP Systems was founded by Sue Dixon and David Smith. HBP Systems would go on to become the founding member of The HBP Group but began life as a specialist accounts software supplier based in Scunthorpe.

Joanne Partridge Joins HBP 1992

Joanne Partridge, our Managing Director, joined HBP Systems in 1992 as a receptionist on a YTS scheme (now known as an apprenticeship). She went on to work in virtually every department and role within HBP Systems and is pictured here with her fellow Director Tony Pearson.

Pegasus Opera Is Added To Our Product Portfolio 1993

In the 1990s we became one of the fastest growing Pegasus Partners in the UK. Although not related at the time, HBP Systems and Kamarin Computers (who would later join forces as The HBP Group) were both heavily involved in the launch of Pegasus Opera, a new accounting package which would become one of the most well used pieces of software by small and medium sized businesses in the UK.