Dynamics SmartCare

Unlock Efficiency with Business Central SmartCare Support

Get expert support for Microsoft Dynamics 365 Business Central with SmartCare, a service tailored to your business needs. We provide proactive guidance, unlimited support and bespoke training to ensure your system runs smoothly—helping your team resolve issues fast and use the system confidently.

Speak To An Expert

004-line graph

Tailored Support

Structured to your needs, including training and resources around the processes you use daily, so your teams are productive from day one.

065-setting

Quick Resolutions

Our highly trained and accredited experts keep you going when it matters with an avg. response time of 20 minutes and a fix time of just 2.5 hours.

038-mind

Access to Experts

From troubleshooting to optimisation, we're with you every step of the way. You'll get year-round, unlimited support and 2 annual training days.

Access to Experts

No middlemen—get direct phone access to support from Microsoft and AAT-accredited experts with vast financial and ERP system knowledge. Plus, get two annual training days included in your support costs.

Managed Tickets

We efficiently manage support tickets to ensure your queries are handled swiftly, reducing downtime. With average response times of 20 minutes and average fix times of 2.5 hours, you'll be up and running in no time.

Personal Account Manager

Receive regular reviews and feedback from a dedicated account manager to improve your system’s performance continually.

Is SmartCare Right for Us?

Common ERP Support Issues & Challenges

Delayed support can lead to prolonged downtime, frustrating your team and impacting productivity when quick solutions are needed

Without proactive guidance and regular training, employees may underutilise ERP features, missing out on efficiencies

Persistent performance issues disrupt workflows and create bottlenecks, causing costly delays and inefficiencies

Poor support can overlook your unique requirements, resulting in advice and solutions that may not fully align with your needs

What Makes Us Different

Unlimited support that keeps your business running smoothly and minimises any downtime

Our support goes beyond troubleshooting; we offer bi-annual training days to ensure your team feels confident using Business Central

Our experts are with you every step of the way, ensuring your ERP system works for you, not the other way around

Ongoing support and optimisation keep your system evolving alongside your business

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

Willem

Operations Director, Environmental Consultancy

“Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and headspace to grow the organisation."

Jason

Group CFO, Acquisition Group

“The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company."

Stef

General Manager, Security Consultants

"As well as being friendly, helpful and courteous, they work quickly, and speed is important to us. We have to have our systems up and running all the time."

Andrew

Managing Partner, Chartered Accountants

"Moving to the cloud has been great. It’s a much more efficient, modern way of working. More flexibility, the ability to work remotely."

Ashley

CEO, Charity

“The new system we got in from HBP, I think will really accelerate our growth. It's revolutionised the way we work."

Dave

Managing Director, Recruitment Bureau

“Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.”

Judi

Finance & IT Director, Supplement Company

What results can I expect from using SmartCare?

With SmartCare, you'll see reduced downtime, improved system efficiency and higher employee productivity. Our tailored support helps you maximise your return on investment in Microsoft Dynamics 365 Business Central.

How does SmartCare handle system updates and maintenance?

We take care of all updates, ensuring minimal disruption to your business. Our team tests updates before implementation and monitors their impact to ensure your system runs smoothly.

New features and capabilities roll out in release waves. These release waves can be either a major update and/or minor updates, which happen monthly.

Most capabilities are made available in major updates, but some become available in minor updates. Critical fixes roll out as soon as possible after they pass tests and have been verified in Microsoft’s protected staging environment.

Easily the greatest part about the updates, and something that surprises us about so many other accounting products, is that updates are continuous, touchless updates that provide new features and functionality. They eliminate the need to do expensive upgrades every few years.

Administrators can set a maintenance window for each environment that determines when Microsoft is allowed to update that environment – so no surprises when you log in one Monday morning! Microsoft then schedules updates of the business functionality to be applied during these maintenance windows, so you have complete control when it comes to rolling them out.

Microsoft applies updates to each environment based on your own personal configuration. The only exception is how Microsoft maintains the underlying platform with invisible updates during low traffic hours, for example.

Read our full blog about Business Central updates here.

Can SmartCare scale with my business as we grow?

Yes! SmartCare is designed to grow with your business, adapting to your evolving needs and ensuring your ERP system remains efficient and aligned with your goals.

Does SmartCare include training for my team?

Absolutely! We provide ongoing user training as part of your support package, ensuring your team stays updated on system features and can fully leverage the capabilities of Dynamics 365 Business Central through your support package.