OUR APPROACH
Purpose-Led. Process-Driven. Focused on SMEs.
At The HBP Group, we believe that great IT support is built on more than just technology, it’s grounded in purpose, structure, and values.
We follow the EOS Model (made famous by the book "Traction") to ensure clarity, accountability, and continuous improvement across every part of our business. This structured approach allows us to deliver consistent results, align our teams around shared goals, and provide a truly dependable service to our customers.
Our commitment to doing the right thing also extends beyond IT. As part of our Environmental, Social and Governance (ESG) principles, we proudly support the United Nations’ Global Goals, contributing to a better, more sustainable future for our people, our communities, and our planet.
Whether we’re solving day-to-day IT issues or supporting your long-term digital strategy, our approach is always thoughtful, transparent, and built around your success.
OUR TEAM
Qualified. Experienced. Committed to Getting IT Right.
Behind every successful support ticket, system upgrade and IT strategy is a team of people who genuinely care. At The HBP Group, we invest heavily in our people, because when our team grows, your business benefits.
We prioritise continuous training and development, ensuring every team member stays up to date with the latest technologies, security practices, and industry standards. Our engineers hold Microsoft accreditations across core technologies like Microsoft 365, Azure, and Defender, so you can be confident that your systems are in expert hands.
We’re also proud of our 97% staff retention rate, which means the people you speak to today will be the same trusted professionals supporting you in the future. It’s this stability, paired with deep technical knowledge, that allows us to consistently deliver fast fixes, smooth projects, and lasting improvements for our customers.
OUR CREDENTIALS
Trusted by Microsoft. Recognised by Our People.
When it comes to IT support, credibility matters and we’ve worked hard to earn ours.
As a certified Microsoft Solutions Partner, we’ve demonstrated deep expertise across Microsoft’s technology stack, from cloud solutions like Microsoft 365 and Azure to infrastructure and security services. This partnership gives us early access to updates, exclusive resources, and direct support - benefits we pass on to you.
But our excellence doesn’t stop at technical ability. We’re also a Best Companies accredited employer, recognised for creating a positive, supportive workplace where people thrive. That means you’ll work with a team that’s not just qualified—but motivated, engaged, and proud of the work they do.
It’s this blend of expertise and culture that makes The HBP Group a trusted long-term partner for businesses across the UK.
OUR HISTORY
From Family Roots to National Reach.
The HBP Group’s journey began in the 1990s as a Pegasus accounting software reseller, helping businesses take control of their finances through powerful on-premise systems. To better support our customers, we quickly added IT services, a natural step that laid the foundation for the robust managed IT support offering we’re known for today.
As demand grew, so did we. In the early 2000s, three privately owned companies came together under one name to form The HBP Group, uniting around a shared vision to deliver expert support with local presence and a personal touch. That vision still drives us today.
We’re proud of our family roots, with Joanne Partridge and George Smith, the respective children of our founders, Sue Dixon and David Smith, now serving in senior leadership roles. Their continued involvement reflects our values: loyalty, consistency, and a genuine commitment to doing right by our people and our customers.
From our beginnings in finance software to becoming one of the UK’s most trusted managed IT providers, our history is more than a timeline, it’s proof of how strong foundations and the right people can shape decades of success.
