How To Switch Outlook to Exchange Online Mode

March 23, 2022 | 2 min read | Microsoft Office 365

In this video, Callum from The HBP Group’s Tech How Team explains how switch Microsoft Outlook into Exchange. If you prefer to find out how to do this with written instructions, we have included these further down the page.

Step-by-Step Guide

Stage 1: Switching Outlook to Exchange Online Mode

There are a few Outlook issues which can be resolved by moving to the Exchange Online version and this step-by-step guide explains how to switch to this mode.

1) In Outlook click on “File” in the top left of your screen, followed by “Account Settings” and then “Account Settings” again.

Switch Microsoft Outlook to Exchange Online Mode

2) In the new Window that pops up click “change”.

Switch Microsoft Outlook to Exchange Online Mode

3) Finally, untick the box which says “Use Cached Exchange Mode to download email to an Outlook data file”. Then simply close Outlook and reopen it.

Switch Microsoft Outlook to Exchange Online Mode

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