IT SUPPORT & MANAGED IT SERVICES - Leeds

You’re probably fed up with dealing with an IT company that isn’t the right fit for you.

Time-sensitive responses come too slow (or not at all).
The IT engineers don’t have the required expertise to answer questions or solve issues quickly.

You’re looking for the expertise and speed of service you deserve from an IT support and managed IT service provider in Leeds.

That's where the HBP Group comes in.

Request An IT Support Quote

Free & No Obligation

Our IT support experts will audit your existing system, identifying any issues or areas for improvement, before providing a visual diagram of your network and a detailed quotation.

WATCH: How We Help Businesses In Leeds Transform Their IT Solutions in three steps.

Here are the top 3 ways we help when you switch to us:

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We assign a Microsoft-certified professional to audit your current IT network.

They will review your current network setup and identify problem areas and potential barriers. You will receive a visual representation of your network to all stakeholders have 100% clarity.

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We focus on speed of response and speed of fix.

When IT goes awry (because it will), you get clear, proactive communication and fix done fast. You will never be left wondering about the status of your ticket or when things will get back to normal

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We review OUR performance as your IT partner.

We want to be your best vendor. You receive transparent reporting into your response and fix times, which employees log the most tickets, where the most issues originate.

Why businesses in Leeds and across the UK trust the HBP Group for IT Support & Managed IT Services

1 hour

Guaranteed 1-hour maximum time limit for a response to a support ticket (though we average about 20 minutes)

2.5 hours

Our average fix time across all tickets. Most IT support providers take anywhere from six to 24 hours on average.

24/7

Proactive remote monitoring for servers and desktops keeps an eye out for issues all day, every day.

97%

Customer retention rate, well above the industry average (81%). Turns out people love fast responses, fast fixes, and fair pricing for IT support.

99%

Customer satisfaction rate on support tickets, far higher than the 78% industry average.

Our Clients' Experiences in Their Own Words

"Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business."

Judi Everatt

Finance and IT Director

"Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and head space to grow the organisation both organically and via acquisition."

Jason Cicero

Group CFO

"HBP’s solutions have saved us 28 hours per week, significantly improving our operational efficiency and allowing us to focus on growing our business."

Stef Northfield

General Manager

"The new system that we’ve got from HBP is really going to accelerate our growth. It’s revolutionised the way that we work."

Dave Blanchard

Managing Director

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

Willem Lewis

Operations Director

“I’ve gone from a small team of 20 users to managing IT for 450 users, and we’re ready to add more. The HBP Group has allowed us to stay ahead of the curve, so we’re not playing catch-up with our technology.”

Mick Pike

IT Director

"We believe HBP will support the growth of our business long term. We had to have the confidence that HBP could support us and support us long term, plus support us in the growth of our business to handle any IT projects that we had."

Andrew Robinson

Managing Partner

"As we we’re growing as a company, we thought it was about time we had a serious well known partner that could deliver."

Richard Stott

Managing Director

"Through the whole process and leading up to the implementation was very easy, we felt comfortable once we’d visited the site, I could see the teams there, I could see the people and I could understand how your service would fit with our business."

Simon Walkden

Chief Operating Officer

See More Testimonials

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Elevate Your IT with Our Business IT Support Packages

Each of our IT support packages—elevate Assist, elevate Essentials, and elevate Infinity—is designed to provide the level of support, expertise, and proactive management your business needs to enhance productivity, reduce downtime, and scale confidently.

elevate Assist

£250 per user, per year

Designed to support organisations with an in-house IT team or manager.
Tech support for servers and core infrastructure.
NOC services for servers and core infrastructure.
Up to 25 days holiday cover including end-user support.
Minimum 25 users

elevate Infinity

£800 per user, per year

Designed for business who want to drive growth and efficiency.
Tech support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
Unlimited projects from our elevate Infinity project packs.
Minimum 25 users

elevate Essentials

£500 per user, per year

Designed for organisations without any internal IT resource.
Tech support for end users, including devices and core business software.
NOC services for core infrastructure and end-user devices.
New user device set up included.
Minimum 10 users

RECOGNISED BY THE LEADING NAMES IN TECHNOLOGY

We work with some of the biggest and best technology vendors available and have been recognised as leading partners in our industry. By working with leading companies we are able to ensure that the products and services we provide are of the highest quality possible.

Get Started With The HBP Group’s IT Services & Support

Get Your Quote

We Start with a 360° IT Assessment

We'll interview your team to find existing bottlenecks and kickstart your IT improvement journey.

Implement & Train On Proven Solutions

Our team works with you, applying our proven Stabilise, Adopt, Enable approach, to streamline your existing IT and recommend only the solutions you need.

Find Your Tailored Support Package

We help you choose and launch an IT support package for your optimised infrastructure that supports your team and infrastructure, even as you scale.

Why Choose The HBP Group?

Get Your Quote

Fast responses without long call queues

We have simple service level agreements and dedicated teams on a fully staffed IT support desk that focus entirely on answering customer calls and resolving queries promptly. We strive for a one hour response for standard support issues, with an elevated 15-minute response for business-critical issues.

No IT issue too big

Our highly-trained and accredited IT teams are experts in their technical fields, capable of handling any challenge your business faces. We also elevate critical issues immediately so you can be confident your IT is being handled by the best.

Every IT area covered

Our unique service + support model lets us secure, monitor, and maintain every area of your IT, delivering our services using market-leading tools that most IT support companies simply don't have.

Get Started

Your Business Deserves An IT Strategy & Progression Plan You Can Trust

Get Your Quote

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Frequently Asked Questions

Where are you based and do you cover my location?

We are a UK based company who provide managed IT support and services across country. Because the vast majority of our work is carried out remotely this means that the location(s) of our customers is not a problem.

We have physical offices in Scunthorpe (North Lincolnshire), Hull (East Yorkshire), Peterborough (Cambridgeshire) and Romsey (Hampshire) as well a staff located throughout the UK.

How much does IT support cost?

Our pricing is based on a per-user, per-year model. Costs range from £250 to £800 per user per year, depending on the plan you select and any customisation you add. Use our calculator to get an accurate quote for your business.

Is there a minimum number of users required?

Yes. For our elevate Essentials package we require a minimum of 10 users and for elevate Infinity (all-inclusive package including projects) and elevate Assist (to support in-house IT teams) the minimum user count is 25.

How much can I customise one of your IT support packages for my business?

Our managed IT support service cover every element of your IT network and infrastructure. However, if your IT network setup doesn't fit our IT support packages we can create custom pricing to match your requirements.

Who are The HBP Group?

The HBP Group is made up of HBP Systems Ltd (Scunthorpe and Hull), Kamarin Computers Ltd (Peterborough) and Jugo Systems (Romsey). Collectively we work together as The HBP Group, allowing us to provide IT solutions across the UK.

With over 30 years experience, over 10,000 activie end-users and recognition from some of the leading names in IT, we are one of the leading IT companies in the country.

You can find out more about The HBP Group on our About page or Meet Our Team.