MANAGED IT SUPPORT

elevate Essentials: Comprehensive IT Support for End Users and Networks

elevate Essentials is your all-in-one managed IT support package designed for businesses without a dedicated in-house IT team. This service ensures your entire IT network and end users receive fast, expert-level assistance—boosting productivity and minimising downtime.

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Comprehensive End-User Support

elevate Essentials provides full managed IT support for your employees, handling everything from fixing software issues to providing guidance on common IT tools.

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Network Management

We manage and monitor your IT network, ensuring everything runs smoothly. Our proactive approach ensures any issues are dealt with quickly and efficiently.

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Proactive IT Monitoring

Through our NOC service, we prevent IT issues before they arise. From automatically applying security patches to monitoring key statistics, we ensure your systems stay efficient and secure.

Key Features of elevate Essentials

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Full End-User Support

From daily troubleshooting to guiding employees on software use, elevate Essentials gives your team a reliable resource for all IT challenges. Whether it's an issue with a PC or adding a new user, our team is ready to help.

Complete Network Management

We take care of your network from setup to ongoing monitoring, ensuring everything runs smoothly and securely. Whether it’s your firewall, switches, or servers, you’re covered.

Proactive Issue Prevention

Through our NOC (Network Operations Centre) service, we monitor potential issues across your entire IT environment. We apply patches, optimise performance, and address vulnerabilities before they impact your business—keeping everything running smoothly behind the scenes.

Concerned About Outsourcing IT?

Outsourcing IT support can raise questions, but with elevate Essentials, we offer a seamless, effective solution:

Will it be too expensive?
elevate Essentials is designed to be cost-effective, providing comprehensive support at a fraction of the cost of building an in-house IT department.

Will we lose control of our IT?
No, you maintain control. We work alongside your team, handling technical issues while ensuring you're always informed about what’s happening with your IT systems.

Will external support slow things down?
Quite the opposite. Our team solves issues quickly and efficiently, with many problems being prevented before they even occur thanks to our proactive monitoring.

Get Started With The HBP Group’s IT Services & Support

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Request Your 360° IT Assessment

Complete the assessment survey and interview your team to find existing bottlenecks and kickstart your IT improvement journey.

Implement & Train On Proven Solutions

Our team works with you, applying our proven Stabilise, Adopt, Enable approach, to streamline your existing IT and recommend only the solutions you need.

Find Your Tailored Support Package

We help you choose and launch an IT support package for your optimised infrastructure that supports your team and infrastructure, even as you scale.

“We’ve seen significant time savings thanks to the streamlined processes. The IT solutions allow us to do more with less, which is critical in our fast-growing environment."

Willem

Operations Director, Environmental Consultancy

“Our IT system and software solutions also enable us to make quick, informed decisions based on up-to-date information. This ultimately allows us to the time and headspace to grow the organisation."

Jason

Group CFO, Acquisition Group

“The time and cost savings have been transformative. We’ve not only saved thousands in administrative costs but also unlocked new business opportunities that will be worth millions to our company."

Stef

General Manager, Security Consultants

"As well as being friendly, helpful and courteous, they work quickly, and speed is important to us. We have to have our systems up and running all the time."

Andrew

Managing Partner, Chartered Accountants

"Moving to the cloud has been great. It’s a much more efficient, modern way of working. More flexibility, the ability to work remotely."

Ashley

CEO, Charity

“The new system we got in from HBP, I think will really accelerate our growth. It's revolutionised the way we work."

Dave

Managing Director, Recruitment Bureau

“Our IT improvements have been instrumental in bringing us into the modern era. They’ve helped us get the most out of our technology and enabled us to focus on growing the business.”

Judi

Finance & IT Director, Supplement Company