Microsoft Dynamics 365 Business Central: ERP For The Retail Industry

Changing landscapes and consumer behaviour has put a huge amount of pressure on retailers, particularly those with traditional models, now that buyers are migrating to online sales. Whether you have a traditional brick-and-mortar store or an online one, you need to be able to use data to quickly adapt to needs and behaviours and Microsoft Dynamics 365 Business Central can help balance that supply with demand.

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What Can Microsoft Dynamics 365 Business Central Do For Retail Businesses?

Time is money for retail businesses – customers want a rapid sales process and order turnaround, and that means that you’ll need processes in place that allow you to make profitable decisions and make them fast. With Microsoft Dynamics 365 Business Central, you’ll always have access to the most current, accurate data to make the most informed decisions at any given time.


Use Cost Accounting for Data Accuracy

Cost accounting on Microsoft Dynamics will help you understand the costs of your running your retail business. You’ll be able to easily analyse the types of costs incurred in the running of your company, where the costs occur and who bears the costs. You can easily allocate actual and budgeted costs of operations, departments, products, and projects to analyse profitability.


Manage Multiple Companies and Locations

If you manage multiple companies, whether a group structure or shared ownership, they can be managed in a single system with the ability to post intercompany transactions automatically. In addition, consolidation of final accounts can be performed across companies with different charts of accounts, fiscal years or currencies, or just partial amounts of information.


Easily Reserve and Auto-Reserve Stock

You can easily reserve items for sales on purchase orders. You can reserve items in inventory or inbound goods yet to arrive. Access a Reservation directly when processing customer orders in just a few clicks and view details of how many items are available to be reserved from each type of line or entry. Delight customers with consistency, reliability and a positive customer experience.

Tailored Support

Quick and Simple Return Processes

A simple process for quick returns. If a customer wants to return items or be reimbursed for items or services that you have sold and received payment for, you can create and post a sales credit memo that specifies the requested change. To action, you can create the sales credit memo directly from the posted sales invoice. Plus, use exact cost reversing to preserve correct inventory valuation.


Create Analysis Reports for Fact-Finding

You can use analysis reports to create customised reports based on records of your posted transactions, for example, sales, purchases, transfers and inventory adjustments. In a customisable report, the source data, which is derived from the item ledger (with associated value entries), can be combined, compared and presented in meaningful user-defined ways.

Take Control of Your Financial Data

Dimensional Reporting For Analysis

Analysing data by dimensions gives you greater insight into your business, so you can better evaluate how well your business is operating and where more resources may need to be allocated. A dimension acts as marker and can be used to group entries with similar characteristics e.g., customers or regions, so you can retrieve groups for analysis.

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Powerful CRM Functionality

An integrated CRM that allows you to store all your customer data within, so you can gain a full view of all interactions. Data is readily available to customer service teams as well as sales. With full visibility, your teams can better understand customer requirements and resolve any requests, queries or issues a customer might have, as soon as possible.


Personalise Documents to Suit Your Needs

You need the documents you send to customers to reflect your business needs, especially transactional ones such as shipments paperwork or invoices. Business Central includes built-in layouts designed for specific outputs and you can use Word to easily modify them, as well as configure email templates to use when distributing externally.

No Idea Where To Start?Why Not Start With Our Free Dynamics Discovery Session?

During our Discovery Session, our Microsoft experts will gain a deep understanding of how your business is operating and your future requirements. We’ll give you impartial advice about whether Business Central is the right fit, implementation and timelines. The Discovery Session enables us to capture your specific requirements and use these alongside our findings to design your new solution.

It’s completely free and there’s no obligation to purchase from us once it’s complete.

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Are You Looking For A Unified System To Empower Your Business?

Enterprise grade solutions, adapted to meet the needs of small and medium-sized businesses. With Microsoft Dynamics 365 Business Central, there’s no need for duplicated data on many systems – instead it’s one solution that cover all areas of the business, including finance, CRM, supply chain management, project management, HR and marketing and sales.


Full Control and Visibility of Stock

No more wasted time spent locating products. Easily trace items as they move across internal warehouses, or outbound and inbound transactions and for general quality assurance, warranties, product recalls and expirations.
Warehouse Management >

All Information in One Place

Customer Relationship Management

Better analyse data and use it to gain a deep understanding of customer relationships, evaluate activities in relation to previous successes and use that information to choose the best path forward.
CRM Functionality >


Save on Purchasing and Order Processing

Optimise your inventory levels, with built-in intelligence that predicts in real-time what to replenish and when, so you only receive what you need. Your teams will have complete visibility of the order lifecycle, all in one place.
Order Processing >


Predictive Insights and Consistent Reporting

You capture a huge amount of data, from sales and purchases to expenses and budgets. Harnessing this data can prove a powerful tool. With Business Central, you can easily gather, analyse and share your company data.
Reporting & Analytics >

Microsoft Dynamics 365 Business CentralThe Implementation Process

The HBP Group can offer you two seamless implementation methods for Microsoft Dynamics 365 Business Central based on your business needs and desires: Dynamics SmartStart™ for rapid self-managed deployment, or Dynamics SmartScope™ for a complete managed service by an expert.

Our Implementation >

How Can Microsoft Dynamics 365 Business Central Help You in Your Role?

If you’d like to know more about each area of Microsoft Dynamics 365 Business Central then we’ve broken down the software into key areas so you can delve a little deeper. It’s important to remember that Business Central works together as one solution, combining the data and information from your finance, operations and sales teams to provide accurate and real-time reports on your organisation’s activities.


For Managing Directors

As a Managing Director, you have the responsibility of the entire business on your shoulders so you need a finance and ERP system that covers every part of your organisation. With data from every area of your business in one location, you’ll be able to analyse data better than ever before and make decisions that truly impact your future success.
Managing Directors >


For Finance Directors

Microsoft Dynamics 365 Business Central is an extremely powerful and feature rich finance system. Producing accurate, on-time reports as well as managing budgets, cash flow and your team efficiently are key parts of a Finance Director’s role and having the right finance software in place can be a critical part of achieving these tasks successfully.
Finance Directors >


For IT Directors

As the person responsible for your organisation’s IT, you’ll no doubt want to be certain that any new software which can be accessed by your end users is going to be secure and can work in tandem with your existing IT infrastructure. Microsoft Dynamics 365 Business Central ticks both boxes with a wealth of security features as well as integration
IT Directors >

Still Unsure About Next Steps?

See The System in Action.

If you’re still unsure about how Microsoft Dynamics 365 Business Central can help to streamline your business processes, then you can request a personalised demonstration with one of our experts – completely free.

We’ll have an initial discussion with you, where we can find out more about some of the pain points in your current accounting and business processes, then we can show you how they can be improved with the use of Business Central.

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