The Big Tech Survey: Helping You Unlock Value From Your Teams

Our Big Tech Survey is a tool we use during the discovery phase with organisations who are looking to change their current relationship with IT. We strongly believe that users should be at the heart of any change to technology within an organisation, so we gather their views and opinions before making any decisions. We typically see high engagement throughout the workforce and our carefully worded questions help to find the challenges employees face when carrying out their day-to-day tasks as well as helping us to find ways to work smarter, faster and more effectively.

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We take a unique approach to technology, to ensure your business gets the absolute most from its systems. But the first step in every journey is that first conversation. Book a 30-minute consultation, so we can discuss your requirements, current setup and how our process can transform your IT.

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The HBP Group Big Tech Survey – Our Findings

Our Big Tech Survey is a tool we use with organisations who are looking to change their current relationship with IT. From the numerous surveys we’ve carried out you’ll see some our key findings (so far!)

The HBP Group Big Tech Survey – Our Findings

Our Big Tech Survey is a tool we use with organisations who are looking to change their current relationship with IT. From the numerous surveys we’ve carried out you’ll see some our key findings (so far!)

62% were unhappy with previous support

When assessing a network managed by another IT company, we found that the majority (62%) feel negatively about the IT support experience received when in need of help.

36% experience IT problems at least weekly

36% of employees experience IT problems on at least a weekly basis, with over half reporting IT problems every month, so fast and reliable responses are paramount.

76% say instable tech restricts performance

76% of employees believe that the instability of their technology tools is restricting their ability to perform at work and fulfil their potential, so reducing your output.

60% say tech investment is inadequate

Just 40% of employees feel that the business they work for have invested adequately in high quality IT and tech. Without proper tools which are used effectively, productivity will be low.

43% do not feel well equipped

43% do not feel well equipped, or trained, in the tech tools they have available, despite the importance of IT in their role. We prioritise both so you get the most from your tech.

97% consider technology as essential

97% of employees consider technology essential to carrying out their role effectively and 80% felt very strongly about how essential IT is to their role.

71% say email is #1 way to communicate

71% of employees identified email as their primary method of receiving and sharing information within an organisation, so ensuring teams can use it effectively is vital.

Significant level of “shadow IT” used regularly

A significant level of “shadow IT” is identified through our surveys, with 29% of respondents regularly using data sharing apps which puts your data at risk.

42 minutes of disruption and downtime per user

Typical downtime and disruption times within an organisation range from 28% experiencing short 5-minute interruptions, to 28% experiencing 1-hour+ downtime from IT issues.

50% say their business doesn’t embrace tech

There’s an even split in perceptions employees have of their employer embracing tech. 50% agreed “the business embraces technology as an enabler to drive high performance”.

Why choose The HBP Group?

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Support from start to finish

Every journey with us starts with our free IT or cyber strategy review. A fully accredited Microsoft engineer and consultant assesses your current set up, and will help you understand your areas of weakness or concern.

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Fully accredited

We invest in our team, so people can be confident when they invest in us. Regardless of the specific area, our IT teams are highly trained and accredited and are experts when it comes to their technical fields.

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Industry-leading SLAs & XLAs

It’s critical for your business that issues are resolved quicker than ever, which is why pride ourselves on our exceptional SLAs. Not only those, but our market-leading XLAs too, helping deliver a world-class service.

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Exceptional systems and tools

We don’t just our expertise, knowledge and industry best practise, but we deliver our services using market-leading Remote Monitoring and Management and support tools that most IT companies simply don’t have.

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Project management

All our projects are fully planned and documented, which is key in alleviating pressure from you and your teams. Our project plans are detailed and cover every base, and you’ll have final sign off of every detail.

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Dedicated IT support engineers

Unlike smaller IT support providers, we don’t mix and match the roles of our team. We have a fully staffed IT support desk that focus entirely on answering customer calls, resolving queries and issues.

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Dedicated account managers

To ensure that you have a dedicated point of contact within The HBP Group that is always reachable, we assign you a highly-experienced Account Manager who oversees our support contracts with you.

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Professional sounding board

When you outsource IT, we get to use our knowledge and expertise to be impartial once we know your business and goals. We’ll be the sounding board to help you navigate big decisions, or complement existing teams.

Award-Winning Managed Service Provider for Businesses That Value Their IT

At The HBP Group, we pride ourselves on the high levels of support we provide to our customers. Not only are our response and fix times and customer satisfaction retention figures among the highest in the industry, but we actually focus our time on stopping IT issues happening in the first place, eliminating the never-ending cycle of break-fix IT.

Our managed IT Support services are supported by a wide range of specialisms that help businesses focus on what they do best – running their businesses. Our services include managed IT, proactive IT support, additional IT resource services, IT consultancy, business continuity services, IT procurement, cyber security and modern workplace consultancy.

About The HBP Group >
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Our Process

What happens and how
should you prepare?

At The HBP Group we unlock the true potential of technology to empower your people, increase productivity, and delight your employees and customers. We simplify the process down to three key steps which must be done in order: stabilise, adopt and enable.

1 Stabilise

Firstly, we’ll help you understand your journey with us. From step 1: stabilise, which is ensuring that your system is stable and secure to provide a foundation for technology usage and covers the basics, your servers, your devices, your internet speed… basically making sure it’s all fit for purpose, is set up correctly and it supported in case anything goes wrong. This where a lot of IT companies stop and they don’t do any more.

What Happens #1
2 Adopt

Step 2: adopt, which is ensuring technology is embraced and adopted throughout the business. This is as simple as making sure everyone in your business knows how to use their tools. Everything from Word, Excel, Outlook etc. – its amazing how most IT companies don’t help with this!

What Happens #2
3 Enable

Finaly, step 3: enable. We’ll help you unlock to the true potential of technology to empower your people, increase productivity, and delight your employees and customers. This is the good bit. Once you have a stable system and users are using it, you can do the stuff that makes a real difference. This is where we save time, find new opportunities to make more money and streamline the processes you already have in place.

What Happens #3

The proof is in the pudding…

Get a quote and see how much value you can unlock from fixed managed IT pricing.

Fixed per user monthly pricing

All elements of your IT covered

On average, 20% increase in productivity

Fast access to our experts

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Contact 0800 0433 106