The Power of AI in Dynamics 365 Business Central

The Power of AI in Dynamics 365 Business Central

Artificial intelligence (AI) is rapidly changing the way we work. From automating tasks, improving decision-making to providing insights that can help businesses improve their bottom line. AI can be used to analyse large amounts of data to identify patterns and trends that would be typically difficult for us to spot. The AI in Microsoft Dynamics 365 Business Central is no exception.

Microsoft Dynamics 365 Business Central brings the power of AI to SME businesses with features that help companies work smarter, adapt faster and perform better. We’ll cover some of our favourite AI features in Business Central, including:

  • Automating repetitive tasks
  • Improving customer service
  • Better decision making
  • Getting paid on time


Automate repetitive tasks with Copilot in Business Central

Microsoft Dynamics 365 Copilot introduces the next generation of AI-powered experiences to Microsoft Dynamics 365 business applications. Dynamics 365 Copilot provides AI assistance directly in the flow of work using natural language technology, automating repetitive tasks, and unlocking creativity.

Copilot in Dynamics 365 Business Central streamlines the creation of product listings for online commerce sites. Product attributes such as colour, material and size can be used to create product descriptions for online storefronts in seconds. The descriptions can be further tailored by choosing tone of voice, format and length. Business Central customers using Shopify can seamlessly publish the products with descriptions to their Shopify store in just a few clicks. Copilot in Business Central makes launching new products fast and easy so you can focus on growing your business.


Improve customer service with sales and inventory forecasting with Business Central AI

In a highly competitive business landscape, effective inventory management can be the key differentiator between a successful business and one that struggles to retain customers and remain profitable. Getting inventory management right is no mean feat; businesses have to strike the perfect balance between keeping a low enough inventory amount to use less working capital, whilst maintaining that inventory shortages can lead to missed sales. Using Business Central AI, the system predicts future sales using historical data to help you avoid stockouts. Based on the forecast and inventory levels, the extension helps create replenishment requests to your vendors, helping you save time and improve inventory availability to keep your customers happy.


Power better decision-making with Business Central’s AI and cash flow analysis

Azure AI in Business Central helps you create a comprehensive cash flow forecast with cash flow analysis, enhancing decision-making so you can stay in control of your cash flow. So many of today’s businesses still don’t harness the power that proper and effective cash flow forecasting can give them. With insights from AI, you can see key indicators of monies coming in and going out of your business, and built into it is the power of Cortana and AI of the Microsoft Azure platform.

When you look at your cash flow forecast, it’s not only looking at data that the system knows about, but also at trends in that data – it will show you things that usually happen and things that can happen, which gives you a much truer picture of your financials.


Get paid on time with late payment predictions

Effectively managing receivables is critical to the overall financial health of a business. The Late Payment Prediction extension can help you reduce outstanding receivables and fine-tune your collections strategy by predicting whether sales invoices will be paid on time. For example, if a payment is predicted to be late, you might decide to adjust the terms of payment or the payment method for the customer. By anticipating late payments and making adjustments, you can better manage and ultimately reduce overdue receivables.

Business Central AI innovation can free employees from mundane, repetitive tasks and allow them to focus on the work that matters most, increasing job satisfaction and pushing productivity to new heights. According to a recent Microsoft survey on business trends, 89 percent of those with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters.

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