Customer Product Marketing Manager

The HBP Group

Quick view about this role

  • Full Time
  • Hull (Hybrid)
  • £35,000 to £45,000
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Are you the kind of marketer who just gets it done? 

You’re the one who steps up, figures it out, pulls it together and makes it happen - while others are still talking about the plan. You love variety, you’re great with people and your idea of a good day includes nailing an email that grabs attention, prepping a standout customer webinar and fine-tuning the behind-the-scenes magic that keeps campaigns running effortlessly. 

If this sounds like your kind of energy, The HBP Group wants to meet you. 

 

The Role in a Nutshell 

We’re looking for a Customer Product Marketing Manager. Someone who can take our customer marketing and run with it. 

This isn’t a role where you’ll be sitting back planning without action. It’s a sleeves-rolled-up, ready to dive in, “Sure, I can sort that!” kind of position. You’ll deliver perfectly written emails, organise seamless webinars and events, support internal teams with engaging content and keep our CRM data sparkling. 

And you'll do all of this while working with people across the company, from sales and product managers to directors. If you’re an organised, creative problem-solver who lives to keep things moving, this is the one for you. 

 

What You’ll Be Doing 

  • Writing and designing customer emails that people actually want to open. You’ll be responsible for open rates, clicks and conversions through to testing and reporting. 
  • Manage the end-to-end execution of webinars and customer events. From invites and assets to follow-up and feedback. 
  • Be our HubSpot Guru. You’ll manage the day-to-day of our HubSpot CRM, keeping data and processes organised, accurate and automated (training provided). 
  • Creating graphics and campaign visuals in Canva and the Microsoft suite. 
  • Be responsible for supporting our Customer Success and Delivery teams with the creation of brochures, email comms, reports and slide decks for meetings and presentations. 
  • Coordinate the execution of customer campaigns alongside product managers, ensuring high-quality copy, imagery, and delivery across email, social media and internal platforms. 

  

You’ll Smash This Role If You... 

  • Deliver high-quality content and comms like it’s second nature and wouldn’t settle for anything less. 
  • Nail the logistics of webinars, events and campaigns with minimal fuss. 
  • Spot messy data or gaps in a process and fix them before anyone else even notices. 
  • Build great working relationships across departments through clear, confident communication. 
  • Take real pride in making things look polished, sound sharp and perform brilliantly. 

 

We’re Looking for Someone Who Is... 

  • A proactive do-er who rolls up their sleeves and just gets stuck in. 
  • Organised, detail-driven and always on top of what’s next. 
  • A confident communicator (both face-to-face and in writing). 
  • Tech-savvy and ready to learn HubSpot inside-out. 
  • Comfortable in PowerPoint and Canva, with bonus points for Adobe skills. 

 

Why You’ll Love It Here 

  • You’ll have ownership of your work and room to learn. 
  • You’ll work on a variety of interesting projects with a supportive team. 
  • You’ll see the impact of what you do, every single day. 
  • You’ll join a company that values collaboration, initiative and people who get things done. 

 

Is there anything else you should know?  

There are a couple of essentials (and nice to haves!) 

Essentials

  • Right to work in the UK. 
  • 3–5 years’ experience in B2B marketing, ideally within IT services, SaaS or technology sectors. 
  • Excellent verbal and written communication skills and the ability to influence across teams. 
  • Proficiency in email marketing and CRM tools (HubSpot preferred, but training available). 
  • Comfortable supporting the complete event/webinar process, start to finish. 
  • Understanding of campaign reporting, tracking and analytics. 

Desirables 

  • Full UK Driving license. 
  • Familiarity with Microsoft 365 or Managed IT Service environments. 
  • Basic graphic/content creation (Canva, Adobe Suite) a bonus. 

 

That’s About You, But What About Us? 

The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough. 

 

Why Work for Us? 

Here at the HBP Group, we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience.   

Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies 2 Star "Outstanding" accreditation. However, we’re not going to stop there and are focused on achieving 3 3-Star “World Class employer to work for” accreditation in the future. 

That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. 

So, on top of the normal benefits, we think some of the amazing reasons to join us are:  

28 days of holiday, plus bank holidays = 36 days holiday total! – Prorated for part-time employees. 

  • Option to sell back holiday* 
  • Salary Sacrifice Pension Scheme* 
  • Hybrid Working (3:2 model, meaning two days working from home)* - After probation, which is 6 months 
  • A pro-active team of staff who organise regular social events and sporting activities – This includes a Mid-Year and Year End Appreciation Party. We also have several themed office days, including Pancake Day, and to support our chosen charity 
  • A friendly, inclusive environment across the whole office – we really are a great bunch! 
  • Enhanced Maternity Pay * 
  • Enhanced Paternity Pay * 
  • Enhanced Bereavement Leave, with our “Time to say goodbye leave” 
  • Free lunches 
  • Casual business dress code (with option to choose from our free workwear wardrobe selection) 
  • Christmas Thank You Bonus * 
  • Support and guidance from your very first day! 
  • Tailored Training Plans to support success in your role. 
  • Personal Development Plans to support career advancement. 
  • On-site parking 
  • Company Sick Pay * 
  • Wellness activities  

* Length of service/eligibility criteria 

 

Sound Like Your Kind of Job? 

Then don’t wait. If you’re ready to hit the ground running and bring brilliant marketing to life for our customers, apply now and show us what you’ve got. 

Why Work For Us?

If you’d like to know more about why you should work for The HBP Group then find out more by following the link below.

Supporting both your work and personal life

Employment with benefits

We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.

Hybrid-Working

Hybrid Working

Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.

Flexible-Working

Flexible Working Hours

Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).

Head-Boobs-and-Balls

Head, Boobs and Balls

We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.

Wellness-Days

Wellness Days

Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.

Health-Shield

Supporting Your Health

To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.

Holiday-Allowance

28-Day Holiday Allowance

Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.

Annual-Bonus

Annual Bonus

Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.

All-Stars

All Stars Club

The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.

200-Club

The 200 Club

To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.

Mat-Leave

Enhanced Maternity Leave

Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.

Pat-Leave

Enhanced Paternity Leave

To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.

Adoption-Leave

Enhanced Adoption Leave

We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.

Goodbye-Leave

Leave to Say Goodbye

Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.

Dependents

Looking After Dependents

Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.

TTP

Tailored Training Plans

To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.

PDP

Personal Development Plans

To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.

Yep, there’s more

No, seriously!

Staff-Discount

The HBP Group Staff Discount

To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.

Free-Food

Free Food

Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!

Holiday-Sell-Back

Holiday Sell-Back Option

Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.

Long-Service

Long-Service Awards

As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).

Uniform

The HBP Group Wardrobe

To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.

Bi-Annual-Parties

Bi-Annual Appreciation Parties

Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.

Celebrations

Themed Office Activities

We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.

Staff-Referral

Staff Referral Scheme

If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!

Pension

Pension Scheme

Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.

ESG

Environmental Policies

A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.

Colourworks

Colourworks

We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.

PFYT

Penny For Your Thoughts

Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.