Commercial Manager

Purpose: As a senior member of the Business Development team, you will lead and support a team of dynamic business development managers and directors, to change the relationship organisations have with technology. Providing your team with the environment and tools to exceed targets and deliver growth.

The Role

Are you ready to be the driving force behind our business development success? We’re on the lookout for a visionary Commercial Manager who can turn opportunities into triumphs and growth into greatness! We have an exciting new opportunity for a skilled and experienced commercial manager, that understands what a high performing team is, to work with a well-established high performing Business Development Team, delivering the WOW factor to our prospective clients.

As the leader of our business development team, you’ll be at the forefront of innovation, encouraging a culture of problem-solving and creative thinking. Your role isn’t just about hitting targets—it’s about surpassing them, pushing boundaries, and crafting a legacy of success. As a key player in our senior management team, you’ll be the voice of the business development team in monthly management meetings. Accountable for the overall performance and success of our Business Development Team; and continued implementation and management of our sales processes. Your input will influence decisions, and your commitment to commercial success will be evident in every technical and operational choice we make.

You’ll be implementing and delivering on the strategic vision and objectives of the business alongside the Chief Commercial Officer. Our business development team also hold account management responsibilities. So you’ll be responsible for developing the key account management strategy to help ensure our customers get excellent advice, smart strategies, and solid support from their account managers. Your influence will be felt in every client interaction, transforming relationships into partnerships.

The role will be based from our Scunthorpe / Peterborough office and would be a fantastic opportunity for a sales professional who is entrepreneurial, outcome-oriented, full of enthusiasm, and takes a proactive approach, possessing the ability to cultivate strong relationships with key decision-makers with ease.

Responsibilities

1. Team Management

• Inspire, lead, supervise, coach, and continue to develop the Business Development Team, to deliver exceptional customer service at all times through your management style. Managing and building on our proven sales process. Ensuring the team meet and exceeding set targets.
• Adopt the Best Companies MC3 model standard, focusing on 4 main elements that directly impact the engagement levels of the team (Motivating, Considering, Conversing and Caring). You will deliver not only KPI’s specific to the team, but as we strive to change the relationship organisations have with technology, you will be committed to working with each member of the team, to find a perfect blend between the desires of the individual and the requirements of the business. Assigning tasks, setting goals, and monitoring team members’ performance (including pipeline, CRM and proposal reviews). You will provide regular one to ones /feedback and hold effective team meetings, to ensure high-quality performance is sustained. Providing the team with the tools and tactical guidance they need to maximise value for our customers and the business.
• Foster a positive and collaborative work environment that promotes teamwork, knowledge sharing, and professional growth.
• Promote our values and act as a sounding board and facilitator, encouraging problem-solving and creative thinking to capitalise on opportunities.
• Be committed to creating exceptional customer experiences by utilising industry-leading solutions and processes.
• Implement and maintain the learning and development of the team alongside the Directors.
• Build resilience in the team by minimising single points of failure.
• Own the Business Development team internal and end user related documentation ensuring it is maintained and updated.
• Actively request feedback from our prospective customers on our service to help continually improve our customer experience.
• Commit to active involvement in the wider Group management team and contribute to the success of the business and our overall strategy by feeding back ideas and opportunities raised by the team and ensuring commercial considerations are incorporated during technical and operational decision making.

2. Strategic Vision Delivery & Key Account Management Delivery

• Implement and deliver on the strategic vision and objectives of the business, alongside the Chief Commercial Officer.
• Developing the key account management strategy to help ensure our customers are given the right level of advice, strategy, and support from their account managers.
• Work closely with cross-functional teams to creating an exceptional customer experience.
• Proactively seek feedback from team members and stakeholders to identify areas of improvement.
• Stay updated with industry trends and emerging technologies to drive continued development of processes and technology. Provide commercial guidance in positioning our solutions and services.

3. Resource Management

• Allocate and manage resources effectively to meet project demands and deadlines.
• Identify resource gaps and work with the People Team to recruit and onboard new team members.
• Conduct capacity planning to ensure the team is appropriately staffed.
• Coordinate with other teams and departments to leverage resources and expertise as needed.
• Track and manage budgets, ensuring optimal resource utilization and cost control.

KPI Management

• Generate regular reports on team performance and key metrics.
• Analyse data to identify trends, issues, and areas for improvement.
• Present reports and analysis to senior management and stakeholders.
• Use data-driven insights to make informed decisions and drive efficiency.

 

Skills & Experience

To be a successful Commercial Manager you will possess the following:

Essential

• Demonstratable experience in working successfully within or alongside a business development team
• Demonstratable experience in working within or alongside complex solution sales cycles
• Demonstrated team management abilities with experience of leading a high performing team?
• Familiarity with CRM systems and sales processes
• Excellent leadership and coaching skills
• Ability to think logically and develop innovative solutions within a sales process
• A sound commercial understanding and ability to discuss and present to senior decision makers within a business
• Passionate about driving growth and helping others succeed
• Customer focused mindset; process and procedure driven?
• Exceptional customer service and communication skills?
• Ability to work effectively under pressure and prioritise tasks in a fast-paced environment?

Desirable

• Solid understanding of The Challenger Sale methodology.
• Experience in the IT MSP and/or Business Software industry.

Ready to lead the charge? Your journey in shaping the future of our business development begins now.

We are looking for a People Manager (with demonstrable experience)

• Who is motivated by building relationships with colleagues, coaching employees to reach their full potential and aligning goals toward a common objective.
• Who has a can-do attitude, that sets high standards of excellence, but outlines how their team can get there and give them the tools and support to do so.
• Who can have tough conversations. Management isn’t always easy, and sometimes you have to engage in difficult conversations with employees. We believe in open and honest two way conversations and expect you not to shy away from this; instead, view it as a learning opportunity for both parties.
• Who is open to receiving feedback.
• Someone who exudes confidence and relishes challenge.
• Who possesses an ability to problem-solve and make decisions – part of the role will be spotting and solving problems on a daily basis. This requires outstanding attention to detail and the ability to remain calm under pressure. To ensure that your team is productive, and that workflow runs smoothly, you’ll have to think on your feet when problems arise. Creative thinking will help you to come up with innovative solutions that minimise the impact on your team and the business as a whole.
• Who is a great communicator – You’ll liaise with a variety of people, from entry-level employees to senior management, in a number of different ways – via email, over the phone and in presentations, meetings and one-to-ones. Effective communication is key ensuring it is clear, concise, concrete, correct, coherent, complete, courteous.
• Who shows high emotional intelligence – we believe our managers need emotional intelligence to be effective. This means having the self-awareness, self-control, motivation, empathy, and social skills needed to behave in a mature, wise, empathetic way with the people around you.

Why work for us?

Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience.

Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies “One To Watch” accreditation. However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future.

That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive.

That’s why we are looking for people who are passionate, trustworthy, and forward-thinking to join our team.

• 28 days of holiday, plus bank holidays = 36 days holiday total!
• Option to sell back holiday*
• Salary Sacrifice Pension Scheme*
• A pro-active team of staff who organise regular social events and sporting activities – This includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake day and also to support our chosen charities.
• A friendly inclusive environment across the whole office – we really are a great bunch!
• Enhanced Maternity Pay*
• Enhanced Paternity Pay*
• Enhanced Bereavement Leave, with our “Time to say goodbye leave”
• Free lunches
• Casual business dress code (with option to choose from our free workwear wardrobe selection)
• Christmas Thank You Bonus*
• Support and guidance from your very first day!
• Tailored Training Plans to support success in your role.
• Personal Development Plans to support career advancement.
• On-site parking
• Company Sick Pay *
• Wellness activities

*Length of service / eligibility criteria.

If you think you fit the description above and you like the sound of what we have to offer…then this could be a great opportunity for you to join a growing, well-established business and progress your career.

Closing Date: 31.12.2023 – We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Location: Scunthorpe / Peterborough

Salary: £35K – £45K per year (depending on experience)