Account Manager
The HBP Group
Customer Service Account Manager – Scunthorpe (Hybrid) - £35,000 to £45,000 + £400 a month car allowance - OTE £80k
Based out of our Scunthorpe office, we are now looking for an experienced account manager to play a pivotal role in supporting and driving sales through developing strong, sustainable customer relationships.
All whilst working in a challenging and rewarding position within the company, you will be provided with an excellent salary package, training and development support as well as being part of a team that achieved “Outstanding” accreditation with Best Companies.
Responsibilities
Your responsibilities as an account manager with HBP is the focus is on cultivating strong relationships with clients to build trust, uncover new opportunities, and ensure continued satisfaction. The sales strategy involves applying the Challenger Sales approach to provide valuable insights and advice that distinguish our services from competitors. Alongside building and delivering the client’s IT strategy you will play a pivotal role as their primary contact, liaising with various service delivery teams across our business to ensure the client is represented and is receiving the level of service they’d expect.
In addition to the ongoing relationship management, for key contract renewals you will lead the negotiation and positioning of the renewal, ultimately responsible for the retention of that client.
Main Tasks
Within this role it requires consistent adherence to processes, including updating CRM records, tracking sales activities, and promptly following up on leads. Additionally, delivering valuable insights that highlight the company's competitive advantage is key to reinforcing client evaluations.
Knowledge & Experience (Required)
To be our successful candidate, you will possess the following:
So, who are we?
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.
Why work for us?
Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience.
Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we achieved “Outstanding” accreditation with Best Companies.. However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future.
That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive.
So, on top of the normal benefits, we think some of the amazing reasons to join us are:
* Length of service / eligibility criteria
If you think you fit the description above and you like the sound of what we have to offer…then this could be a great opportunity for you to join a growing, well-established business and progress your career.
Closing Date: 31/01/2025
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
We know that having a fantastic work life isn’t all about bean bags and pool tables, so all of our benefits are designed to make a real difference.
We’ve put a lot of work into making The HBP Group an amazing place to work; part of that is our benefits package. Here’s just some of the things we offer to
our team. Don’t hold your breath to read all of these, because there’s a lot.
Our hybrid working offers the best of both worlds; the option to work from home but also time spent with your colleagues in one of our offices.
Our working week is just 35-hours and you have the option to choose the start and end time of your working day, around our office hours (8am – 5pm).
We offer free (and anonymous) mental health counselling and if you ever have concerns about your boobs or balls then we pay for a private consultation.
Every quarter we hold a wellness events, providing support, guidance and help on a key topic that we believe contributes to a healthy and happy life.
To support your health, and the additional costs of some healthcare, we provide everyone with the option of the Health Shield app.
Our holiday allowance goes way beyond what most companies offer. You get 28 days, plus bank holidays – that’s at least 36 days off a year.
Without doubt Christmas is one of the most expensive times of the year. That’s why we offer a Christmas bonus scheme, paid to you in November.
The All Stars Club is an annual reward which is voted for by every member of The HBP Group. Winners are treated to an all-inclusive break as recognition.
To recognise over achievement in the BD team, we offer an all-inclusive break to any person who hits the relevant criteria over the course of the year.
Motherhood is certainly no walk in the park, which is why it’s important to us that our mothers feel supported; and why offer enhanced maternity pay.
To support the new dads, we offer an enhanced paternity package that provide 2 weeks’ full pay at the most special of times.
We endeavour to ensure everyone is given support and encouragement before, during and on their return to work from adoption leave.
Sadly, some of you will lose loved ones during your time with us. So we offer 5 days’ ‘to say goodbye’ leave (and compassionate leave), on full pay.
Most of you will have caring responsibilities, so we provide 2 days in a rolling 12-month period, paid at full pay to look after dependents.
To carry out your role there will be knowledge and skills you need to master. So, we provide every member of staff with a tailored training plans.
To progress yours skills beyond your immediate job requirements, we’ll either fund specific courses to study inside or outside of work, if you’d like.
To support both our staff and local businesses, we’ve built our own discount scheme with a combination of local businesses and our customers.
Every day, we provide a meal to every member of our team who would like one completely free of charge – helping save over £1,700 a year!
Whilst we like everyone to have a well-earned rest throughout the year, we do offer the option to sell up to 5 days of your annual leave.
As recognition of long-service, we reward anyone that has worked for us for 5, 10, 15, 20, 25 or 30 years (and no doubt more in the future).
To help everyone look sharp at the office we provide all of our staff with a selection of clothing from The HBP Group Wardrobe.
Twice a year, we feedback to everyone about our performance and have a good ol’ knees up. Great chance to catch-up with colleagues.
We don’t need much of an excuse to host a barbecue when the sun comes out, but we also have mini celebrations throughout the year.
If a person you recommend joins and passes their probation, you get 3,000 big ones added to your next payslip. That’s right, £3,000!
Our pension scheme provides those that are eligible with a pension, that has a matched contribution of up to 4% available from us too.
A robust ESG plan in place, focussing on 3 key areas: good health and wellbeing, decent work and economic growth and climate action.
We use a psychometric testing to help you, our managers and your colleagues adapt behaviours, to get the best out of each other.
Each year, we ask you to spend some time with one of our leadership team to provide your honest opinions about the business.
First Floor North, Shirethorn House, Redcliff Road, Hessle, Hull, East Yorkshire, HU13 0EY
12 The Metro Centre, Welbeck Way, Woodston, Peterborough, Cambridgeshire, PE2 7UH
Jugo Systems, Trelew Suite 3, Ashurst Lodge, Lyndhurst Road, Ashurst, Hampshire, SO40 7AA
© 2025 The HBP Group Registration No. 02263783
info@thehbpgroup.co.uk
01482 423910
