Managed IT Services / Proactive IT Support
Proactive IT support which stops IT issues happening and keeps your network secure.
You’ve no doubt heard the old IT support cliché “turn it off, turn it on again”. And whilst there is a lot more to IT support and managed IT services than simply restarting computers, there is genuinely some logic in this rebooting strategy to fix an IT problem.
The truth is that most users do nothing to help their own computers, and the IT network as a whole, perform better. They download big files, they don’t delete old files, they let their email inboxes swell in size and they never (ever) restart their machine.
These basic steps would make a difference to the performance of each and every computer as well as the overall IT network. Keeping storage space free, reducing the size of unnecessarily large databases and refreshing the setting of a device can make a real difference. When a PC is rebooting, for example, it clears data that has been stored in the machine’s memory as well as clearing any niggling problems that could be occurring.
If we rely on end users to take care of these simple tasks, they would never happen. After all, they’ve got their actual job to do!
Now imagine that same issue taking place across multiple computers, on your servers, on all of your IT equipment and on every piece of software you use.
Add on top of that, the constant threat of cyber crime which actively looks for holes in IT equipment and software to exploit, for which regular patches are released to prevent against these threats.
With a proactive approach to IT all of these areas of covered. From regular reboots of devices, the installation of software patches through to best practice maintenance across your whole IT network.
Yes, it’s a little dull to think about and for the most part you won’t even realise the work is being done, but the outcome of proactive IT support is very, very important.
And what is that outcome? Your IT works. It doesn’t slow down. It doesn’t crash. It doesn’t get exploited by cyber criminals. And, it doesn’t cause you hassle.
We firmly recommend a proactive element to be included in with any of our managed IT support contracts, but our proactive team can also design solutions which can be tailored to work alongside organisations with in-house IT teams who need additional support in this area. Either way, we believe the best way for us to understand your current situation and to advise you on the best proactive IT strategy is to book a Free IT Review.
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