Important Security Information
In order to keep your data and system access secure it is important to understand the methods we use to contact and connect to our customer systems. Please be vigilant when speaking to anyone about your IT or software systems and if you have any concerns, contact us using the details explained below before allowing anyone to access your IT network or software systems.
Remote Support Connections
Our support teams will only ever ask to connect your device(s) using the following URL:
https://www.hbpsupport.com
If for any reason you are using your own tool to share your screen or system, then please ensure that you are connecting to us. We would advise that you phone us to arrange this before connecting your own system to anyone else (including us).
Support Ticket Access
Access to your existing support tickets, as well as the option to log a new support ticket, should be completed via:
https://helpdesk.hbp-group.co.uk
Alternatively, tickets can be raised using the relevant phone numbers or email addresses on this page. All tickets will be accesabilble via the above URL which can also be accessed via the system tray icon which we install on each device we support.
Security Changes
Any changes required to your system, either relating to the system set up itself or relating to user access, must be logged via https://helpdesk.hbp-group.co.uk or by email (using the relevant email address on this page).
Any password changes will be confirmed via a phone call and will be sent in an encrypted email.
Any major system changes will be discussed over the phone with the relevant contact(s) within the organisation involved.
We will only make changes to your system with the approval of the confirmed security contact(s) within your organisation.
